SUMMARY

• Over 7 years of experience in IT industry in the area of SAN administration
• Experience in administrating, managing and troubleshooting EMC storage arrays like Symmetrix VMAX, DMX-3, VNX 5500/5700, Clariion CX-4/CX-3 CX700/600/500.
• Experience in managing storage arrays using SymCLI, SMC and ECC for Symmetrix, Navisphere/Unisphere for Clariions and VNX.
• Experience in administrating, migrating /managing and troubleshooting IBM Storage system XIV Gen2 Gen 3 by using XIV GUI. Also have Experience in administrating, managing and upgrading IBM DS4000 series storage arrays.
• Experience in management and administration of Hitachi VSP storage arrays including implementing Hitachi dynamic tiering.
• Experience in managing HP EVA 6000 and HP MSA2000 storage arrays.
• Experience in managing and supporting Ionix management suite like ECC, Performance Manager and Storagescope.
• As a Storage Administrator got very good experience in Storage Allocation, Business Continuity Solutions for local protection using Time Finder BCV/ Clones/Snap on Symmetrix and Snap View Clones/Snap Technology on Clariion storage and XIV remote mirroring on IBM XIV storage arrays.
• Experience in implementation of disaster recovery solutions using EMC SRDF A on Symmetrix , Mirror View S/A on Clariion arrays, IBM XIV remote mirroring Sync/Async.
• Well experienced in data migration using Array XIV Data migration Tool .
• Experience in thin provisioning and dynamic tiering using fastvp/HDT.
• Experience in configuring and managing Brocade and Cisco switches and Directors.
• Experience in administering Fabric Switches using CLI, Web Tools and Fabric/Device Manger, Connectrix manager.
• Expertise in SAN to host integration for Open systems like Solaris, Linux, HP-UX, AIX and Windows operating systems.
• Possess hands on expertise in troubleshooting day to day SAN/Storage related issues.
• Self-motivated, quick learner, willing to learn and adapt to new technologies and third party products.
• Team player with strong troubleshooting, problem solving, Interpersonal Communication skills.

TECHNICAL SKILLS

• Storage Arrays: Symmetrix VMAX, DMX-3,VNX 5500/5700, Clariion CX4/CX3,
• CX700/600/500, IBM XIV, IBM DS4000, Hitachi VSP, HP EVA 6000, HP MSA2000
• Director/Switch: Brocade DCX, 48k
• Cisco MDS 9513
• SAN/Storage Management: SYMCLI , SMC, Navisphere/Unisphere,
• ECC6.x/5.x, XIV GUI/ Top, Hitachi Command suite, Hitachi element manager, HP command view EVA, HP Storage Management Utility, Connectrix Manager,
• Brocade CLI, Web Tools, Cisco CLI, Cisco Fabric/Device Manager and
• EMC Power Path.
• Replication/Migration Tools: XIV mirroring,
• Time Finder BCV/Clone/Snap,
• Snap View Clone/snapshot SRDF A, Mirror View S/A. XiV migration.
• Operating System: IBM AIX, HP-UX , Windows
• VMware ESX

PROFESSIONAL EXPERIENCE

Confidential

Storage Engineer.

• Managing and administrating Gen2 and Gen3 IBM XIV storage arrays and Brocade FC switches.
• Taking care of BAU activities like storage health check, performance issues, vendor coordination, Storage allocations, managing storage pools and snap pools, switch monitoring and zoning.
• Setting up and managing XIV remote mirroring and tuning replication as and when required.
• Setting up storage environment for DR testing and for application upgrades, deployments and QA testing.
• Managing snapshots and cleaning up the storage environment whenever required to reclaim space and to maintain space for future testing activities.
• Was part of array based XIV migration while upgrading from XIV Gen 2 to Gen 3.
• I also take care of storage related projects, like commissioning of new XIV storage arrays, FC cabling between server, switch and storage, commissioning new SAN switches, server to storage integration.
• I am also responsible for coordination between client and the offshore team in India.
• Creating process documents and technical documentations which would streamline and standardize day to day storage operations.
• I also take care of Datacenter facilities management which includes periodic maintenance of Datacenter facilities equipments like UPS units, Generators, CRAC units, breaking power circuits for decommissioned equipments. Planning and implementing extended power outage support plans.

Environment:

IBM XIV Gen 2 and Gen 3 , Brocade FC switches and Brocade FCIP routers, IBM XIV GUI, IBM XCLI, IBM Top, Web tools, Brocade CLI, Quantum Dxi As a NAS storage for TSM backups .

Confidential

Storage Administrator

• Managing and administrating EMC VNX 5500/5700, clarion CX4 storage arrays and Brocade FC switches.
• Daily health check on VNX, clarion and Brocade switches, Storage allocations and Zone creation.
• Host to storage integration.
• EMC powerpath management.
• Creating Process and technical documentation for efficient and standardized operations
• Training team members to cross function on storage technologies apart from their core technologies for efficient resource utilization.
• Proposing service improvement plans to the client and implementing approved plans.

Environment:

EMC VNX 5500/5700, EMC Clariion CX4 , Brocade FC switches, Unisphere Manager, Web tools, Brocade CLI, EMC Powerpath.

Confidential

Storage Administrator.

• Was part of the knowledge transition team to gather all environment and process related information and documented them.
• Responsible to setup the Zones between the servers, EMC VMAX and Hitachi VSP Frames by using Cisco CLI and Fabric manager/Device Manager.
• Did host to storage integrations to VMAX and VSP .
• Configured and allocated storage on EMC Vmax and Hitachi VSP storage arrays.
• Implemented Virtual Provisioning from VMAX array to hosts by creating Data devices, Thin devices, Thin Pool, binding Thin devices to Pool and mapping to FA ports and masking the Thin devices to the host, using symcli.
• Allocated storage using Auto-provisioning technology of VMAX, implemented storage groups, port groups, initiator groups and masking views using SymCLI.
• Allocated storage on VMAX with fastVP and on Hitachi VSP using Hitachi Dynamic tiering which are automated storage tiering technologies.
• Day to day jobs include Storage Allocation, Troubleshooting, Monitoring and Reporting on the SAN Environment.
• Made copies of production data by configuring BCV and clone using Time Finder Business Continuity, which was used by testing team.
• Setting up, managing and monitoring SRDF A replication for Business continuity.
• Troubleshooting performance issues using EMC SPA and Hitachi Tuning Manager.

Environment:

EMC VMAX, Hitachi VSP, Cisco MDS 9513, SRDF A, , Cisco CLI, Fabric Manager/Device Manager, EMC Power Path, Solutions Enabler symcli, SMC, SPA, Hitachi Tuning Manager.

Confidential

SAN/Storage Administrator.

• Leading the storage tower for Ports America, consisting of five team members. Worked on HP EVA 6000, HPMSA 2000 , HPMSA 2012i and Brocade switches.
• Worked on the storage BAU activities for Ports America which includes storage allocations and de-allocations, Switch/fabric management, taking care of hardware replacements, handling performance issues.
• Other responsibilities include storage and switch firmware upgrades, providing technical recommendations to the customer when and where required. Providing RCA for critical situation incidents, providing design recommendations when required. Have also suggested and implemented number of service improvement and service transformation plans for the customer.
• Have also taken care of creating appropriate documentation which would enable the team in providing a smooth and efficient service to the customer.
• Have trained the team on different storage technologies.
• Have also been into people management roles like taking care and keeping a track of learning activities for the team, appraisals, working on development plans for the team.
• Have also been responsible for managing and taking appropriate steps to meet/exceed the targets for Technology maturity Index.

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Environment:

HP EVA 6000, HP MSA2000/2012i, Brocade FC switches, Command view EVA, HP Storage Management Utility.

Confidential

Technical Support Engineer

• Worked as a Technical support Engineer for products in the Ionix family like EMC Control Center, Storage Scope and Performance manager.
• Used to support clients all over the globe.
• Used to troubleshoot on any issues that the customers reported on the ECC tool itself like upgrade issues, errors, launch issues, functionality issues, issues with the agents, stores, server and repository. Guiding customers on planning and upgrades. Escalating issues to the engineering team whenever a bug is suspected.
• Also used to troubleshoot Performance manager issues by helping customers set up WLA schedules, investigate when WLA files were not getting generated, launch issues and other functional issues.
• Also used to help customers with Storage Scope related issues, ECC to Storage scope repository ETL issues.

Environment:

ECC, Performance Manager, Storage Scope.

Confidential

Storage Administrator

Monitoring

• Most of the times the monitoring is regularly as part of daily tasks through manually logging onto the GUI or CLI. And through Control Center as well. More precisely to avoid any failure the monitoring is done as per the environment which is as follows: -
• Day to day incident handling
• Brocade Director and Switch - Through alerts, emails and checking through cli.
• Symmetrix DMX3 - Through alerts, email and working by Symcli Control Center.
• CLARiiON CX3 - Through manual health check by Navisphere GUI.
• IBM DS4100/4800 - Through Storage Manager checking the failures through Recovery Guru and email alerts.
• IBM FasTt's - Failing the drive in case of Path Redundancy Lost, updating the wwn in case of hba replacements.
• Disks not visible - checking for faults on Backend, Swich side on the host side.
• - Performance Issue - Involving latency issues, Slow I/O's
• - Powerpath issues Path failures. Removing dead paths.
• - Host related - HBAnyware, SANSurfer, Q-Logic- HBA management tools for checking the HBA status.
• - Supporting disk issues related to Clustered Environments Windows
• - Low light issues on Brocade Switches, CRC errors - Getting the gbic/sfp replaced for the concerned port.
• - In some cases for analysis purpose collecting EMC Grabs/ EMC Reports for HEAT Analysis , Switch logs for SWAT analysis
• - For analysis uploading the EMC Grabs/Reports or Switch logs to ftp site ftp://ftp.emc.com/incoming/EMC SR
• - For IBM related issues, sending the System logs to dasdsupt us.ibm.com
• - SRDF - Taking BCV backups for the mission critical applications database supported environments. Checking the STD - BCV, R1-R2, R2-GBCV status Established, Sync or Split And working accordingly as per the requirement.

Managing Vendor Specific Replacements

• Normally, get to know about the failed parts through emails alerts and through daily manual health check. Hence the replacement of the failed part is co-ordinated with the concern vendor and the replacement is scheduled accordingly. Following are the replacements which are managed: -
• Disk/Non-Disk failures EMC/IBM
• Disk failures - Hot swap disk replacements are mainly considered under this section
• Non- Disk failures: EMC/IBM
• These involves the replacements of ... SPS - Standby Power Supplies, Batteries, Disk Enclosures, Fans, Gbic's SFP , Temperature Sensors, Gbic replacements on Brocade 48k Switches.

Storage Provisioning

Symmetrix Arrays- Checking for free devices, Meta Creation, Mapping, Masking, Refreshing the Symmask database, Discovering volumes on the host.

IBM DS4000 - Through Storage Manger - Sub-system managements - Mapping View - Host - Define additional mapping - Allocation as per the requirement.

Fabric Management:

• Managing fabrics made up of Brocade 48K FC directors.
• Checking receiving and transmitting power on the port gbic/sfp in case of performance issues due to switch port bottle necking.
• Creating and managing soft and hard zones.
• Hardware replacements
• ISL trunk creation and management.
• Monitoring the switches for port statuses and looking for errors if any.