Skills and experience overview:

• Expertise in operations, project and data management
• Expertise in scheduling and planning of production
• Expert in software and hardware, including systems creation, integration and conversion
• Expertise in managing personnel
• Expertise in budget management

Work History

Confidential

Development Manager

Develop, recruit and aggressively procure contract work for the Methodist Mission Home MMH Work Training Center WTC . Supervise Workforce Development staff job coaches, job-placement specialists and work trainers to ensure that individual student needs are met in all aspects of Workforce Development and students receive appropriate direction, support and motivation. Designed and implemented job placement and job coaching philosophy and practices. Cultivate partnerships with local businesses and develop traditional and non-traditional volunteer and job-placement sites. Maintain real-time fiscal awareness of expenditures and revenues. Validate and approve training center contracts based on time and cost analysis. Ensure adherence of regulatory, licensing and accreditation guidelines. Ensure appropriate policies are in place and documentation is organized to meet all applicable regulatory, licensing and accreditation guidelines. Ensure timely billing and payment/collection of WTC invoices and promptly complete follow-up actions regarding overdue accounts. Conduct quality-control activities to ensure quality levels are maintained. Ensure monthly reports are completed and accurately entered into the Efforts to Outputs ETO software system.

Confidential

Computer Works/eCommerce/Recycling Manager

• Manage computer resale retail operations and eCommerce operations at fifth-largest Goodwill in the nation. Increased sales for four computer specialty stores by 30 percent in one year. Implemented processes and procedures that increased production by 500 percent. Researched, created and launched eCommerce operations. Merged eCommerce and eParts programs and launched online computer parts business, a first for all Goodwills in the nation. Increased revenue more than 2,000 percent for reclaimed and recycled parts. Created server program to load system software and drivers on resale computers automatically versus manually, increasing production capability from 40 computers a week to over 100 computers a day. Managed Goodwill's partnership with Dell Computers Reconnect Program for 2.5 million pounds of computer salvage. Integrated UPS mail innovations in order to maximize profit. Under my direction, ours is the only Goodwill with an eCommerce business in the nation to hit 100 percent rating on Amazon sales satisfaction.
• As Recycle manager, designed and created warehouse layout and flow to include rack design and coordinated signs and painting. Used LEAN principles to develop efficient process flows and procedures. Created and developed internal network such as electronic bulletin board to post daily informational logs to keep track of progress and improve efficiency.
• Manage daily receiving, processing and recycling functions for over 300 million pounds of donated goods that come through Goodwill Industries of San Antonio per year. Manage logistics for warehouse to 18 Goodwill stores and for recycling program. Manage state-mandated TV recycling program. Created an internal system for textile recycling which double the output and revenue. Developed and managed a system to dispose of contraband knife, guns, etc. and hazardous materials. Analyze vendors to get highest price for donated goods textiles, shoes, computers etc. . Manage a team of 21 in three different departments eCommerce/Computer Works/Dell Recycling .

Confidential

Project Manager for Manufacturing/Work Centers

Oversaw the daily operations of two work centers and use of resources to achieve Goodwill contract efficiencies and vocational rehabilitation objectives for people with disabilities. Supervised 15 staff in training of 85 vocational participants. Managed inventory and tracking/reporting of production. Established performance measures for each contract. Planned job assignments and balanced production lines. Developed and created proprietary tools and systems to help disabled Goodwill employees perform tasks. Solicited and managed contracts. Analyzed vendors to find most cost-efficient materials to manufacture for contracts. Developed and implemented security logistics for products for 42 different vendors. Developed and implemented warehouse wiring and internal networks for all contracts. Managed and maintained all equipment. Developed time studies for cost and feasibility. Reorganized processes, procedures and documentation in order to achieve ISO 9000 certification.

Confidential

Technical Support Consultant

Provided resolution of business customer problems/complaints and escalations. Handled customer repair needs and scheduling of work orders. Walked customers through hardware and software installations to include cable TV, voiceover IP and Internet. Boiled down complicated computer procedures in layman's terms to aid customers in installations, using similes and metaphors customers could understand.

Confidential

Project Manager for Hurricane Ivan Fla. Recovery

Oversaw and directed reconstruction management for Pensacola Naval Air Station in the wake of damage by Hurricane Ivan. Communicated directly with contractors/designers concerning project costs, staffing and scheduling. Prepared status reports and ensured plans adhered to contract specifications. Hired up to 150 personnel. Managed personnel payroll, housing and transportation. Sought and analyzed work-site materials vendors for cost efficiency. Ensured rebuilding specs adhered to historical aspect of Pensacola Naval Air Station. Acted as liaison to federal government in rebuild of buildings to historical standards. Managed all sites, personnel and equipment.

Confidential

Computer Systems Consultant

Tested software, performed A/S 400 conversions, network upgrades, technical writing and systems integration and conversion for various local businesses billing needs.

Confidential

IS/Billing Manager

Completed an Agent Transfer splitting of accounts within a franchise that affected 140,000 customers. Managed team of seven programmers, analysts and administrative assistants. Directed a SAC Single Account Consolidation -- one SPA for HSD and video . Coordinated move of the entire department's facilities to a different building with zero down time. Moved all equipment, servers, etc. Coordinated and managed logistics and flow of move.

Confidential

Billing Operations Manager

Assisted in launching company from ground up because of my combined telephone, cable and Internet skills. This was the first time a major telecom attempted to combine all three services on one platform. Implemented the CSG billing system in a ground-up environment. Responsible for the production billing system and technical support to its users. Created an online billing and purchasing system again, a first for a major telecom. Planned and implemented EBPP, HSD, IVR and VOD projects. Purchased and installed all required servers. Administered the Request for Proposal RFP for a new billing system, testing, and system implementation.

Confidential

Billing System Analyst

Maintained the Convergys billing system parameters, modules and configurations. Maintained system interfaces pay-per-view, ARU , rates, codes and reports. Performed system upgrades. Managed complicated telecom tax reporting for a myriad of Texas counties.

Confidential

Senior Billing Analyst

Provided detailed analysis of billing records and auditing of system traffic reports. Scheduled billing and monitored traffic processing through computer systems. Created, documented and launched billing system for Eagle Communications. Wrote documentation for customer service and billing departments.

Confidential

Technical Support Analyst

Assisted commercial customers in processing and billing of call-detail records. Tested and reviewed large files for billable call protocols. Provided Exchange Message Interface EMI formatting specifications, assisted with production systems/file processing and support of software applications. Created and implemented concept to convert ship-to-shore call protocol into a type of cellular phone call protocol to be readable by telecom company systems.

Confidential

National Accounts CSR/Billing Consultant

Provided resolution of billing errors and maintenance of data rate tables. Tested and provided documentation on data system conversions. Managed system integrations for several telecom mergers.

Confidential

Customer Service Support/MIS Technician

Provided support of local area network, performed hardware/software installation and configuration of PCs and associated peripheral equipment. Installed a barcode system to automate warehouse logistics and workflow.

Confidential

Vehicle Operations Superintendent Consultant , Turkey

Managed vehicle operations functions and activities. Performed fleet management duties, accounted for vehicle fleet, issues driver's licenses, and conducted analyses. Planed, organized, and directed vehicle transportation to support operational missions.

Confidential

USAF Vehicle Operations / Plans and Programs Officer US Air Force

• Transportation logistics officer, plans and programs officer at seven bases with three overseas assignments.
• Directed contingency operations such as logistics planning, deployment command and control, Logistics Readiness Centers, logistics command and control, Combat Support Center activities, deployment, bed-down, and redeployment activities. Directed vehicle management operations such as coordination of vehicle and equipment requirements, assignments, priorities and warranty repairs with the Air Force Equipment Management System AFEMS and Automated Fleet Information System AFIS . Developed policies and procedures for the administration of vehicle abuse and misuse programs. Collected and analyzed data on vehicle operations and maintenance.

Additional Education and Skills

• Graduate, BBA Computer Information Systems, Incarnate Word College, San Antonio, Texas
• Bilingual English/Spanish/Geek
• Trade Groups: PMI, IAWP, NAWDP, NCDA, SAHRMA, SAMA
• Organizational Leadership: Past Master-Randolph Lodge 1268
• Member and Volunteer for: VFW, DAV, Habitat for Humanity, Alzafar Shrine, San Antonio Scottish Rite, Cibolo Valley FFA booster club
• CPR First Aid certified, Directors course University of North Texas , Job Coach course University of North Texas , Nonviolent Crisis Intervention NCI course