TECHNICAL SKILLS:

• 10 years of Telecommunication and enterprise data/voice networking experience
• LAN/WAN, ATM, Frame Relay
• Data Provisioning, Network Operations, and ISP internet backbone infrastructure
• Cisco Voice Over IP VOIP products, including Unified Call Managers, Unity Servers, Voice gateways, desktop phones, and software applications
• CCNA Routing/Switching Active
• CCNA Voice Active
• CCNP Voice Active

PROFESSIONAL EXPERIENCE:

Confidential

Senior UCaaS Engineer

• Senior member of AT T/FREDDIE MAC voice team responsible for installing, configuring, administering, monitoring and maintaining all Cisco Voice Infrastructure spanning over two clusters in the United States. Responsible for configuring dial-peers on Cisco 3945 ISR router and also assigning voice ports on Analog gateways to include VG350, 320 and 310,
• Specific tasks include the following:
• Provide System Planning and Design for new sites to include:
• Identify dial plan requirements for new sites including local, long distance and 911
• Review interfaces to the PSTN
• Review cabling, rack space, power and other environmental requirements
• Review networking requirements
• Review Quality of Service QOS requirements
• Identify phone template requirements to include features like Hold, Transfer, Park, Barge, Call Transfer and class of service.
• System Configuration
• Install Cisco Unified Call Manager software on the UCS servers provided by the customer. This include, the Publisher, Subscriber, Unity Connection, Presence, UCCX and CER servers.
• Configure Jabber clients on user desktop to include setting up Client Services Framework in CUCM, configuring SIP trunk and SIP trunk security profile for integration with Cisco presence server. Activating Cisco CTI manager, AXL web service and Cisco dirsyn service for jabber functionality. Configure LDAP in the following order to enable jabber users synchronization into CUCM. LDAP system, LDAP authentication, and LDAP directory.
• Configure IP addressing information
• Upgrade all call servers to Cisco best practice level
• Configure standard telephone partitions and calling search spaces per design document
• Verify access to web management interfaces
• Configure route groups, route lists, 911 access, music on hold and standard route patterns to support outbound calling for local and long distance
• Configure software-based conferencing and site-based conferencing resources
• Support,troubleshoot and manage the Cisco 5100 B series UCS server via the UCS manager
• Support and troubleshoot all blades on the 5100 series UCS server
• Support and troubleshoot all attached SAN and UCS 6200 series Fabric Interconnect
• Configure, monitor and troubleshoot all ESXi hosts and VMware on the UCS server
• Voice Messaging Configuration
• Configure and integrate Cisco Unity Connection servers with Cisco call managers for voice mail
• Configure user mailboxes with default templates
• Configure Auto attendant functionality on the mailbox server
• PSTN Integration
• Configure routing protocol information required for connectivity within the current infrastructure
• Configure PRI and Analog interfaces for connectivity to the PSTN
• Configure SCCP on the gateways and register the appropriate interfaces with the call agent
• Verify data network connectivity
• VG350/320/310 Analog Voice Gateway Integration
• Upgrade voice gateway IOS to current release
• Configure as MGCP or SCCP voice gateway with the Cisco Unified communications manager
• Connect Analog Gateway cable to the patch panel
• Configure directory numbers in call manager to support the ports on the analog gateway
• Phone Deployment
• Unbox, assemble and place telephone devices at customer-specified locations
• Connect existing or customer provided Ethernet cable from the wall jack to the phones
• Connect PC to IP phone if applicable
• Verify correct number has registered on phone
• Configure IP communicator software for teleworkers if required
• Configure and deploy Polycom and SIP phones with a single line appearance and external microphone if applicable in conference rooms

Confidential

Senior Unified Communications Engineer

• Senior member of the Internal Revenue Service CPC voice team responsible for installing, configuring, administering, monitoring and maintaining all Cisco Voice Infrastructure spanning over ten clusters in the United States and Puerto Rico. Worked as the second and third tier escalation point between the IRS helpdesk and Cisco Technical support group TAC .
• Specific tasks include the following:
• Provide System Planning and Design for new sites to include:
• Identify dial plan requirements for new sites including local, long distance and 911
• Review interfaces to the PSTN
• Review cabling, rack space, power and other environmental requirements
• Review networking requirements
• Review Quality of Service QOS requirements
• Identify phone template requirements to include features like Hold, Transfer, Park, Barge, Call Transfer and class of service.
• System Configuration
• Install Cisco Unified Call Manager software on the MCS servers provided by the customer. This include, the Publisher, Subscriber, Unity Connection, Presence, UCCX and CER servers.
• Configure IP addressing information
• Upgrade all call servers to Cisco best practice level
• Configure standard telephone partitions and calling search spaces per design document
• Verify access to web management interfaces
• Configure route groups, route lists, 911 access, music on hold and standard route patterns to support outbound calling for local and long distance
• Configure software-based conferencing and site-based conferencing resources
• Support,troubleshoot and manage the Cisco 5100 B series UCS server via the UCS manager
• Support and troubleshoot all blades on the 5100 series UCS server
• Support and troubleshoot all attached SAN and UCS 6200 series Fabric Interconnect
• Configure, monitor and troubleshoot all ESXi hosts and VMware on the UCS server
• Voice Messaging Configuration
• Configure and integrate Cisco Unity Connection servers with Cisco call managers for voice mail
• Configure user mailboxes with default templates
• Configure Auto attendant functionality on the mailbox server
• PSTN Integration
• Configure routing protocol information required for connectivity within the current infrastructure
• Configure PRI and Analog interfaces for connectivity to the PSTN
• Configure MGCP on the gateways and register the appropriate interfaces with the call agent
• Verify data network connectivity
• VG224 Analog Voice Gateway Integration
• Upgrade voice gateway IOS to current release
• Configure as MGCP or SCCP voice gateway with the Cisco Unified communications manager
• Connect VG224 cable to the patch panel
• Configure directory numbers in call manager to support the ports on the analog gateway
• Phone Deployment
• Unbox, assemble and place telephone devices at customer-specified locations
• Connect existing or customer provided Ethernet cable from the wall jack to the phones
• Connect PC to IP phone if applicable
• Verify correct number has registered on phone
• Configure IP communicator software for teleworkers if required
• Configure and deploy Polycom and SIP phones with a single line appearance and external microphone if applicable in conference rooms

Confidential

• AT T, VERIZON, SPRINT and QWEST
• Exchange Carrier/ ILEC and Competitive Local Exchange Carriers including
• Testing and troubleshooting of T1's, DS0's, and DS3's with Incumbent Local
• BGP
• Expert routing protocol implementation including IGRP, EIGRP, RIP, OSPF and
• Provide on-site and remote network connectivity support to users
• Building TRUNKS and VLANS in support of IP telephony deployment
• ISL, and 802.1Q.
• Well versed in layer 2 switching protocols including VTP, SPANNING-TREE,
• 3560, 3750, 4506,and 6500 router and switches.
• Local Area Network support including port and circuit activation on Cisco 3845,
• T1, T3, OC3, OC12 and GIGABIT circuits.
• Wide Area Network support including testing, configuring and troubleshooting
• Unified Communications Engineer Worked on site as a member of the AT T Unified Communications Service Desk Engineers responsible for installing, configuring, administering, monitoring and maintaining the IP telephony and Networking infrastructure of the Administrative Office of the U.S Courts. Managed and configured Voice gateway routers, access and distribution layer switches, CUCM, CUPM, Unity servers, IP desktop phones, CIPC, and software applications. Specific tasks include the following:
• Router and Switch configuration in support of IP telephony deployment.
• Firewall installation and configuration.
• Responsible for setting up and configuring Training kits comprising of VMware workstation, PoE Switches, IP desktop phones, IP communicator, and CUCM/UNITY server applications.
• Network and Voice support for all cut over sites
• Responsible for Network and Voice alerts via Oasis/Clarus and following up with Vendors and users as issues dictate.
• Participation in all Network and Voice related meetings for approving maintenance work.
• Proficient in troubleshooting and isolating Voice call quality issues via Clarus voice monitor.

Confidential

Network Engineer

• Senior member of the Network operations team at OPM OFFICE OF PERSONNEL MANAGEMENT responsible for installing, configuring, administering, monitoring and maintaining all Cisco Voice Over IP VOIP Unified call Managers, Unity Servers, Voice gateways, desktop phones, and software applications.
• Provide technical expertise on the deployment of Cisco IP phones, including all configuration tasks on the Cisco call manager and Unity voice mail platform.
• Responsible for internal and external agency customer network support.
• Responsible for as-built drawing accuracy installed and proposed networks.
• Support network and voice applications remotely for all company sites.
• Responsible for running all automated scripts to validate Network health.
• Responding to network alerts via HP open view and creating relevant trouble tickets with network vendors to isolate and resolve circuit related issues.
• Participation in review board responsible for approving all network related maintenance work
• Router and switch installation and configuration along with all related supporting documentation.
• Deployment and operation of Unified Call Manager 7.0
• Deployment and operation of Cisco Unity
• Deployment and operation of IPCC express
• Well versed in the deployment of IP telephony on Cisco and Avaya platforms.
• Expert routing protocol implementation including IGRP, EIGRP, RIP, OSPF and BGP

Confidential

WAN Engineer

• Member of the District of Columbia WAN Engineering group responsible for the entire DC school system from Frame Relay WAN circuits to dedicated TLS circuits on the DCNET Network.
• Specific tasks include responding to and resolving WAN circuit issues as documented by the Tier 1 NOC Engineers.
• Provide technical expertise on the deployment of lightweight access points in DC schools to support the WINSNAP initiative.
• Router and switch install as well as upgrading the IOS in preparation for a school wide deployment of AVAYA and CISCO IP phones.
• Participation in site surveys and weekly capacity meetings in preparation to roll out VOIP phones for the DC school system
• Port and Circuit activation 0n Cisco 3725, 3500, 3560 and 3750 switches and Routers
• Remotely configure switches and routers as well as providing on- site support when issues require a presence on the District of Columbia Public School Network.

Confidential

Network Infrastructure Engineer

• Member of the CSC Infrastructure team designing, planning and supporting all Environmental Protection Agency EPA LAN/MAN/WAN networking devices.
• Provide technical expertise on topologies and interconnectivity to the various devices on EPA's LAN/MAN/WAN network.
• Port and circuit activation on Cisco 3750 switches.
• Building TRUNKS and VLANS, enabling/disabling ports, upgrading the IOS on Cisco 3750 switches.
• Installing fiber cables to connect access switches via the fiber can to distribution layer switches.
• Respond to all customer/network requests through tickets received in REMEDY ticketing system.
• Substantial VOIP implementation including configuration management, patch deployment, software upgrades, subscriber moves, adds, deletes, and changes to customer phone service.
• Problem isolation and troubleshooting/resolution and provision of support on AVAYA call manager, AVAYA 4610/4621 phones and voice mail subscriber management server.
• Provide user account support to include setting up accounts and resetting voice mail passwords as requested.

Confidential

Network Specialist

• Configure users VPN IP address blocks on Juniper Netscreen firewalls for remote access to VERIZON Network. Troubleshoot any call routing, policy and configuration issues Remotely monitor all GNI and CORE soft switches including Riverstone, Tellabs, and Nortel switches.
• Activation of OC3, OC12, and GIGABIT Ethernet circuits
• Configuration of assigned OC3, OC12 and G/E interface cards
• Remotely monitor and troubleshoot DCN Cisco networking equipment including routers and Switches.
• Open and track trouble tickets through Remedy
• Monitor the GNI, CORE and DCN networks through HP Openview, Network Fault Manager and S4
• Provision customers on the Verizon VOIP network

Confidential

Implementation Engineer

• Providing network infrastructure support including designing, documenting, testing, installing, implementing, performing problem isolation and resolution on a complex range of internetworking components and systems.
• Performed these functions across a wide range of network facilities including physical media, protocol stacks, hubs, routers, bridges, gateways, and telecommunications transport facilities. Remotely configure and troubleshoot AS5800, AS5400, 3600, 7200, 7500 and GSR series of Cisco routers for connectivity to Edge or gateway routers. Configuring and loading new Cisco, Juniper and Nortel internetwork devices with updated code /IOS
• Testing and troubleshooting of T1's, DS0's, and DS3's with Incumbent Local Exchange Carrier/ ILEC and Competitive Local Exchange Carriers CLEC . Circuit turn- up and acceptance according to the standards set forth by Qwest Communications. Thorough knowledge of IP addressing and subnetting DNS,TCP,UDP,ICMP, and routing with RIP,OSPF, IGRP, EIGRP and BGP4. Well versed in Frame-Relay technology, ISDN, SNA, Leased Lines, DSL, X.25, SMDS, and Sonet.
• Exposed to signaling system seven SS7 , Juniper M40 gateway router and Nortel CVX 1800 access server. Creating MOPs Method of Procedure for testing.
• Monitoring and analyzing dial-up calls made to the routers to insure customers are getting modem tone.
• Building ss7 translations on the SC2200 Cisco platform
• Attended a weekly meeting with the project management group to discuss circuit turn up status, and other related subjects.
• Assisted senior IP Engineer in assigning and documenting available pool of IP addresses
• Worked on a host of switching technologies including ATM, Frame Relay, ISDN and network protocols such as Ethernet, TCP/IP, FDDI, OSI and LAN/WAN
• Worked with vendors, management and site technicians on meeting deadlines and deliverables
• Supported the NOC in problem determination and resolution

Confidential

Network Support Engineer

• Member of the integration group, installing and configuring Cisco internetworking equipments like Cisco 2500, 2600, 3600, 4000 series of routers.
• Involvement in installing Cisco Catalyst Switches, LAN/WAN design, configuring RIP, IGRP, EIGRP, OSPF, ISDN, PPP, and BGP4.
• Responsibilities included answering incoming phone calls from users, registering new users, filing trouble reports and transferring them to the Network Operations Center.
• Performed user follow up measures, to insure all technical problems were eliminated in an efficient manner.
• Proficient in Microsoft office products WORD, EXCEL and strong knowledge of Windows NT including knowledge of PC operations, printer operations and network operations
• Strong verbal and communication skills in escalating and closing escalated support tickets
• Knowledge of jack activations, sniffer traces, Hub, switch and router configurations.
• Worked on providing documentation of changes and providing on call support

Confidential

Desktop Support Technician

• Primarily responsible for providing network support including resolving end-user workstation problems
• Installing and configuring software, adding and managing resources
• Providing full operations support for the environment such as configuring workstations for access to the NT LAN, setting up printing and file sharing services, and troubleshooting network usage problems.
• Performed Network Management functions using various management and monitoring tools
• Worked on troubleshooting and resolving complex network problems