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Product Manager/global Support Manager Resume


Self-motivated experienced driven professional enjoys a challenge seeks an opportunity that will enable me to utilize my vast experience, skills and proven abilities.

Professional Experience

Confidential, LLC- Amazing Athletes of RTP area of NC 11/2009- Present Owner, Fitness coach

  • Cultivate new business through marketing and sales of the Amazing Athletes program
  • Execute to improve and follow established procedures, modify course of action when business evolution mandates change
  • Implement broad base of fitness services with the goals of acquiring 100% of the customers' business
  • Conduct new employee training including the development of training materials and procedures to accurately document the approved business process
  • Mentor new team members

Confidential 9/2009-8/2010 Product Manager/Global Support Manager, Solution Delivery

  • Accountable for the lifecycle management of a product/application from strategic planning to tactical activities
  • Provided necessary support for the strategic scheduling for enhancements, product issues along with the adaptation of improved practices regarding various market signs and tools
  • Analyzed and configured cloud trading grid for on boarding customers
  • Managed, performed and reviewed test results to assure client requests were delivered
  • Wrote high-level business requirements and specifications (BRD, FRD, FSD and SDS)
  • Executed strategy and execution (application, integration, UAT/QA, parallel, and business readiness, etc)
  • Partnered with PMO workforce to ensure proper design is developed and delivered in timey manner, which satisfied business and sustainability requirements
  • Maintained the backlog of customer requests, defects and upgrade activities focusing in on value driven prioritization

Confidential, Inc 6/2008-3/2009 (Company downsized) Product/Implementation Manager

  • Managed the transition of client from Implementation to Client Support
  • Improved the development and maintenance of implementation of the client on boarding portions of the projects
  • Prepared monthly revenue forecast, kept daily track of project output to assure project timeline

Confidential 11/2007-6/2008 (Better opportunity) Director Client Implementation Manager

  • Supervised multiple client implementation projects of varying durations (2-6 months)
  • Focused on helping the business define, design, build and deploy the right systems and recommended processes to achieve the highest chance of supporting success
  • Coordinated offshore and onshore efforts on large and complex projects in excess of $2 million in revenue annual

Confidential, Inc 2/2003-11/2007 (Better opportunity) Vice President Head of Product Management-OMS

  • Improved the communication tenfold between field personal and Product Management team to better address product issues and future client enhancements
  • Ensured effective product management procedure were established and maintained for the product's future enhancements, which resulted in higher customer confidence, in turn higher percentage of client's order volume flowing through the OMS
  • Managed over $5 million revenue budget for the organization to influence organization's financial profitability
  • Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; cost management; procurement management; risk / issue management; change management.

Vice President Product Management-Confidential

  • Created effective processes for customer requirements, use-case documents, and functional descriptions for current and future product release candidates
  • Conducted product features and functionality demonstration to prospective clients during the UAT and launch cycles
  • Proactively managed systems development, implementation and risk via the use of SDLC

Confidential 7/2002-2/2003 (Short term Consulting project) Value Trading Application Manager-MIS

  • Managed the system implementation for the new Confidential Trading Desk initiative
  • Coordinated and developed project and test plans to ensure deployment readiness of application software
  • Assessed and analyzed third party software through quality assurance testing

Confidential 6/2000-7/2002 (Bank shut down) Vice President-Application Sales & NASDAQ Trading

  • Analyzed and dispersed mission critical system/application changes
  • Engineered delivery of new applications from existing vendors and evaluate new products through the quality assurance process
  • Improved cost saving strategies on trading desk by 300%

Education Bachelor of Science, Business Economics

Technology Systems/Tools

Trading Products

  • Algorithms, Smart Order Routing, Crossing, Equities, Options, Exchange and Broker Dealer Connectivity, Portals, Portfolio Trading, Sell Side and Buy Side Dealers


  • Microsoft Windows 98,XP, Vista, Windows 7,MAC Leopard, Snow Leopard, Lion, Android Gingerbread

General Applications

  • ARCA Real Tick, Bloomberg. Charles River, MAC (Pages, Numbers, Keynote), Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft Visio, Microsoft Source Safe, Microsoft SQL, NASDAQ NWII, Omgeo OASYS, Raptor Systems, Thomson Reuters, Redi Plus, Bloomberg, FiX Protocol 40-44,Flextrade,Lava products-LTF, Color Palette, and LAVA-X, Salesforce, SunGard Brass, MINT, Phase 3, Web 2.0 SaaS, XML5

Tracking Applications

  • Jira Tracking System, Rational Clear Quest, Rational Requisite Pro,


  • Agile, SDLC, PMBOK, RAD, SCRUM, Waterfall


  • Client operating model strategy and application system design
  • Training of end users and internal staff on trading platforms
  • High-level business requirements and specifications (BRD, FRD, FSD and SDS)
  • System selection and Proof of concept
  • Definition of detailed business and functional requirements
  • Definition of technical architecture requirements: application and data
  • Development support and management
  • Conversion strategy and execution (data requirements, mapping, reconciliation, etc)
  • Testing strategy and execution (application, integration, UAT/QA, parallel, and business readiness, etc)
  • Implementation and post-rollout support (training, transition, etc)
  • Business and IT process reengineering
  • Program/project management

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