Desktop Service Analyst Resume Profile Village, CO - Hire IT People

SKILLS

Experienced Cyber Security Professional with skills ranging from Windows Forensics, network infrastructure, and Incident Response as well as SOC team development.

Understanding of Microsoft Windows and Linux operating systems and command line tools.
Network monitoring experience packet/protocol analysis .
Knowledge of and ability to identify web attack vectors, host compromise, and malware injection techniques.
Ability to work independently or with a team, prioritize tasks, effectively manage time to ensure customer SLA's, and expectations are met.
Excellent communication oral and written , interpersonal, organizational, and presentation skills.
Knowledge in current security threats, trends, and mitigations.
Able to multi-task, prioritize, and resolve multiple inquiries at once.
Experience conducting Data Leak Prevention operations.
Ability to read and understand system data including, but not limited to: security event logs, system logs, proxy logs, network traffic logs, and firewall logs.

EXPERIENCE

Cyber Security Analyst

Confidential

Examine and correlate raw data from IDS/IPS sensors in order to gauge threat levels and mitigate risk.
Analysis of firewall and proxy logs for evidence of suspicious activity leading to effective incident remediation.
Investigation of HIDS and NIDS alerts and events to provide analysis of the threat landscape.
Development of Splunk dashboards allowing for further visibility into the current environment, allowing for a deeper understanding of as-is risk and risk mitigation techniques.
Researching and investigating new and emerging threats in order to create actionable intelligence in the form of IOCs.
Primary analysis roles include full incident response from discovery to remediation.
Working knowledge of Splunk, ISS Site Protector, Netwitness, Palantir, Mandiant, FireEye, EnVision, Landesk, Archer, Remedy, and Webpulse.

Desktop Service Analyst

Confidential
Assisted in designing, developing, testing, and implementing technical solutions for business applications.
Evaluated and integrated new hardware configurations and provided support of client technologies on workstations, servers, and peripherals.
Responded to work requests regarding installation, configuration, and/or maintenance of client software and the deployment of new technology releases, patches, and virus remediation, performing new PC installations, troubleshooting, and software repair.

Desktop Support Engineer

Confidential

Administered OS images and application packages for mass deployment for Macintosh/Windows using JAMF Casper Suite for Macintosh and MDT environment for Windows.
Performed user administration in Active Directory to include creating accounts, managing distribution lists, auditing security memberships, modifying user attributes, and updating GPO Policies.
Developed SOPs on the proper steps to work with several desktop/infrastructure tools.

AppleCare Genius

Managed 15 Tier 1 IT inbound customer service employees and 8 IT interns.
Assisted in troubleshooting issues with iOS devices, OSX, and Microsoft Windows.

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Desktop Service Analyst Resume Profile

Village, CO

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