OBJECTIVE

• System professional with 13 years of experience in Technical Support and Administration. Seeking a challenging position, utilizing my education and experience while expanding my knowledge with new and diverse technologies.
• CORE STRENGTHS
• Well versed in Microsoft Exchange 5.5 thru 2007 platforms, Windows 2003 clustering Exchange 2003
• WAN DR software, Microsoft Operating Systems and software's/networking TCP/IP, DNS troubleshooting
• PING, NSLOOKUP, MX
• Highly proficient in SMTP routing architectures, diagnosis, and troubleshooting
• Excellent analytical and problem solving skills, exceptional interpersonal and organizational skills
• Trained in HIPAA regulations

RELATED EXPERIENCE

Confidential

SharePoint Administrator

• Worked on an expansion project to consolidate several SharePoint farms within the organization
• Verified server component configurations using SMTP, IIS, .NET framework, before SharePoint is moved to production
• Installed and configured SharePoint servers as per Kaiser Permanente's specifications
• Administered, supported, and performed daily maintenance of Kaiser Permanente's SharePoint Enterprise's high-availability environment
• Administered Active Directory for SharePoint users including creating/modifying accounts and security lists
• Performed and implemented SharePoint patches and updates
• Performed monthly Back up of SharePoint servers and maintained all files in the MCS Document Library
• Managed Remedy ticket queue for Kaiser SharePoint related issues
• Participated in weekly On-Call rotations
• Performed daily monitoring of drive space for server farms
• Tested and migrated approximately 100 SharePoint content databases from 2 separate data centers

Confidential

Exchange Server Administrator

• Provided level 3 messaging support for 100,000 thousand users including Blackberry Enterprise Server ver. 3.6/4.1, Windows 95/98, NT, XP, Vista, and Windows7 operating systems on exchange 2000/2003 and 2007 platforms
• Responsible for the administration and support of daily maintenance of Microsoft Exchange 2003 and
• Ran ExBPA and ExMon traces regularly to ensure optimal Exchange functionality
• 2007 email for multiple accounts
• Performed and implemented service pack patch and upgrades
• Administered Active Directory creating Distribution/Security Lists and group policies including creating/modifying accounts, public folders and distribution lists
• Implemented the 2003 to 2007 Exchange mailbox migrations.
• Built and implemented Exchange Admin or Exchange System Manager and ADUC
• Built and implemented 25 Microsoft Exchange servers
• Supported Symantec Enterprise Vault EV which archives user exchange mailbox according to company policy
• Security focal for lean pool team supporting IBM's GSD331 security standards
• Performed annual Disaster Recovery procedures for Business Continuity
• Performed Health Checks and generated reports to ensure compliance with IBM's GSD331 security standards
• Supported Active Sync devices which provide mobile and web applications access to mail servers
• Created Metrics for Exchange, Fax, OCS, and the Remedy Trouble Ticket System using StealthAudit
• Monitored IBM's ManageNow and Remedy ticket queues for level 3 support trouble tickets assigned to the messaging team
• Set up, backup and restore strategies for Exchange 2003/2007 using IBM's Tivoli
• Built and maintained document libraries for Exchange and Security teams
• Maintained customer account information using the standard GEMCAR database
• Generated and tracked Trouble Ticket Reports to ensure compliance with Service Level Agreements
• Liaisons with vendors for customer requests of new features for future software releases
• Participated in weekly On-call rotation to provide 24/7 support of the enterprise environments

Confidential

Exchange Server Administrator

• Built and maintained document libraries for Exchange
• Participated in the Microsoft Exchange 2003 upgrade to 2007 mailbox migration.
• Administered and supported high-availability and maintenance of Microsoft Exchange 2003 Enterprise environment, Windows 2003 clustering Exchange 2003
• Administered Active Directory creating Distribution Security Lists and group policies including creating/modifying accounts, public folders and distribution lists for over 75,000 users
• Administered and supported daily maintenance of Microsoft Exchange 2007 Email
• Performed and Implemented service pack and patch and upgrades
• Supported Rightfax server application including troubleshooting all user issues
• Monitored IBM's ManageNow, and Remedy queues for help desk trouble tickets assigned to the messaging department pertaining to 3rd level support

Confidential

Exchange Server Administrator

• Provided level 3 support for exchange 2000/2003 platforms whiled managing the daily maintenance of the Enterprise Messaging and Collaboration Departments
• Administered Active Directory creating Distribution Security Lists and group policies which includes creating/modifying accounts, public folders and distribution lists
• Provided support for 350 user Blackberry Enterprise Server ver. 3.6/4.1 for physicians and executives
• Performed 3rd level support for all versions of Outlook, Blackberry PDA devices
• Provided end user support for Windows 95/98, NT , XP operating systems
• Supported Outlook Web Access Plus Pack to enhance features to Microsoft's basic version of OWA
• Managed backup and restore strategies for Exchange 2000/2003 servers using Veritas Backup Exec 8.6
• Monitored IBM's ManageNow, and Remedy queues for help desk trouble tickets assigned to the messaging department pertaining to 3rd level support
• Participated in the Exchange separation of NYU Medical Center from Mount Sinai.
• Coordinated and performed e-mail migration for 20,000 users from Lotus Notes to Microsoft Exchange Outlook 2000
• Administered Active Directory for account creation and migration from various platforms such as Simeon, Pop Mail and CC: Mail
• Created new Ontime calendars and CC: Mail accounts
• Performed Ontime calendar migration to Microsoft Outlook Calendar 2000
• Provided 3rd level troubleshooting for Outlook mail, CC: Mail, PDAs, Blackberries and Ontime
• Troubleshoot Microsoft Exchange 2000 Ontime and CC:Mail servers multiple platforms
• Increased response level to assist with maintenance of Lotus CC: Mail v 8.0.

Confidential

Customer Support Analyst/Desktop Support

• Dispatched network and desktop support personnel to assist users with hardware, troubleshoot mainframe and related issues
• Created trouble tickets when problems were not resolved by first level support
• Troubleshoot user accounts on Netware and Windows NT Servers
• Troubleshoot desktop network issues, such as DNS/DHCP and other network service related issues
• Identified infrastructure problems and dispatched appropriate technicians for resolution
• Provided Customer Support/help desk and Desktop Support duties
• Managed user rights using Active Directory
• Installed new software applications
• Setup new computers for users as per set configurations
• Troubleshoot daily user problems, and computer/network malfunctions
• Upgraded, tested and replaced software and hardware

Confidential

Graphics Production Supervisor

• Managed various departments in a pre-press publishing environment Yellow Pages
• Evaluated employee performance and recommended pay increases
• Directed staff of over 55 employees in successful completion of objectives
• Produced daily objectives from master schedules for departmental use
• Gathered and created reports showing monthly, quarterly and annual performances
• Provided technical support to assistants and subordinates
• Created closing schedules for over 350 yellow page directories.