OBJECTIVE:

To obtain a position in Computer Information Systems, that will utilize the skills that I have acquired through college and work experience.

SKILLS:

Software:

MS SQL server 2008 R2, Ingres Open Road Visual DBA, Oracle9i/10g, SQL Query tools, Windows Server 2008 R2, MS Windows 7, MS Visio, MS Project, MS Exchange, MS Office Suite, Bloomberg, Reuters, Blackberry Applications, Active Directory, DNS, DHCP, VMWare vSphere 5.5, Acronis backup Recovery 11.5

.EXPERIENCE:

Confidential

Production Support Analyst Control Center

• Support and maintenance of the 24x7 District Operation Management Systems at two control centers.
• Onboarding new users to FMS application required for Electrical Feeder Management as well as various platforms within the department.
• Ensure all core applications and health checks are conducted taking any action required in accordance to procedures of NERC/FERC State/Federal monitoring agencies requirements.
• Logging of all incidents using in-house developed problem tracker.
• Follow up and communicate with clients of any pending issues up to resolution.
• Problem management and root cause analysis of applications raised by users, escalating to appropriate personnel if need be.
• Proactively monitoring all systems within both Windows/Linux environments in production.
• Event log analysis and registry editing for applications that require quick changes.
• Support and maintain Ingres Open Road relational databases using SQL query tool for reporting, updating tables, data manipulation and investigative purposes.
• Windows patch management of Windows Server 2008R2 and their configurations.
• Support and maintain MS SQL servers for clouding and replication of data to production database servers.
• Provide support of various displays, database environments and operations support.
• Liaise with system developers for application upgrades and patches.
• Application testing by deploying on test servers and workstations prior to releases.
• Raising change requests using service request application for management approval prior to releases.
• Release applications changes and deployment of new applications into production using FMS release application OR 6.0.
• Logs file analysis of various in house developed applications.
• Administration of client/server technology and TCP/IP.
• I.T. related projects, system and network administration.
• Manage and maintain applications on systems at disaster recovery site.
• Data backup for storage/system restore using Acronis backup Recovery.
• Documentation of system performance and anomalies.

Confidential

Trading Floor Application Support

• Front to back office support of trading applications and risk systems in a trading environment.
• Ensuring systems operate within the risk limits delegated by Market Risk together with any additional limits imposed by management.
• Administration of user/group account management via MS Active Directory.
• Providing various system logs searching them with proficiency in a Linux/Windows environment.
• Monitoring trading systems such as FTS Force Trading System , STAR, ICE, LiquidPoint and non-trading applications as well as the underlying infrastructure i.e. OS, Server and Network .
• Support of major Market Data and trading applications such as Reuters Kobra 3000Xtra, Bloomberg, Murex, CQG, ICE, Thomson One, FactSet, and Fidessa
• Troubleshoot real-time data issues within Reuters, RFA configuration files, multicast strings and Reuters Rendezvous.
• DNS, DHCP, TCP/IP, firewalls and other related network troubleshooting.
• Querying databases for Trader inquiry and management reporting of PNL using SQL query tool.
• Troubleshoot, escalate issues and reach out to appropriate IT experts for system outages, data flows and missing trades.
• Application log file analysis, reporting, and archival as needed by various departments.
• Troubleshoot complex excel workbooks and sheets extracting data from market data applications.
• Liaise with development and QA staff in testing, configuring, staging and deploying new systems into production to entire trading desks via Change control processes.
• Perform post release testing after application upgrades or new releases.
• Work with traders to understand their business requirements and needs.
• Develop and maintain technical support documentation.
• Knowledge of surveillance and compliance systems such as ACT.

Confidential

Fixed Income Trading Floor Support

• Front Office Support and Administration of Credit, Commodities and Municipals Trading Desks.
• Setup and configure workstations, network printers and queues.
• Resolve desktop problems e.g. slowness, crashing, and parts swapping.
• Setup and configure VMware ESX 3.0 for remote users.
• Troubleshoot complex Excel sheets extracting data from market data applications using Excel Add-ins.
• Work closely with Market Data team to troubleshoot trading applications using market data feed from market data applications such as Reuters 3000Xtra and Bloomberg.
• Assist developers in the testing of their applications before releasing to trader workstations.
• Setup application test workstations for developers to test applications ready for production.
• Coordinate with development team to schedule releases of software updates, patches and migrations.
• Monitor system logs, activity on servers and devices.
• Project Manager for biannual Fixed Income Derivatives Boot camp event.
• Manage and maintain BCP/ Disaster Recovery machines.
• Support of all MS Office 2007 suite applications.
• Manage data within the shared drives for various different business units.
• Data Recall/Restore for file requests missing or moved by other users.
• Administer MS Active Directory's domain-level controls such as security policies and group control.
• Profile creation and permissioning of profile for roaming profiles.
• Administer user accounts group memberships for access to specific shared drives/folders on servers, exchange 2007 accounts, group mail boxes and calendars.
• Mailbox Authentication for delegation purposes.
• Assisted in migration project of exchange public folders moving to SharePoint platform making it more portable.
• Perform weekend on-call duties as a member of the on-call rotation.

Confidential

Desktop Support Engineer

• Provide Desktop Support and Software Installation for Research/Corporate users.
• Perform diagnostic tests and repair complex LAN hardware/software issues.
• Application troubleshooting for all MS Office applications.
• Technical support of TrackWise application via Crystal Report viewer and plug-in for synchronization of local database to a central database.
• Installation of Corporate/Research Images via Norton Ghost.
• Installation of applications via Directory Resource Administration Net IQ .
• Domain Account Administration via Active Directory for all Research/Corporate users.
• Migrate workstations from Win2k to WinXP.
• Maintain protocol for validated computers to ensure regulatory requirements.
• Engineer efforts across Global-IT team to update anti-virus software on qualified FDA workstations in response to network vulnerability concerns.
• Collaborate with network administrators to rectify escalated issues i.e. bandwidth, login, printer configurations .

Confidential

Help Desk /Desktop Support Tech

• Migrated workstations from Microsoft Windows 98 to Microsoft Windows 2000
• Helpdesk and Desktop Support for over 1000 clients in a Windows 2000 workstation environment.
• Administer and manage user accounts for Domains via Active Directory.
• Administer and manage user account via Netware admin.
• Provide User support for DHS proprietary applications.
• Maintain databases that track the status of requests for assistance, loaning of equipment and equipment locations/serial numbers.
• Install, maintain, upgrade, enhance computer hardware and software using, SMS and Norton Ghost.
• Perform diagnostic tests, repair complex computer local and wide area network hardware software.
• Travel to both directly run and contracted sites to perform a full range of technical and software support tasks, including installing/maintaining hardware and software, moving equipment and assisting users on how to use software they were unfamiliar with.
• Assist Network Services team with the installation and set-up of mini-LANs.
• Use of Call tracking software Heat for call logging and problem tracking.
• Remote desktop support through terminal servers.
• Application troubleshooting for all MS Office XP applications.
• Support of Windows 2000 and Novell networks.
• Network configuration and troubleshooting of network issues.
• Troubleshoot HP JetAdmin Print Server issues.
• Laptop troubleshooting Dell, IBM, and Toshiba.
• Support and configuration of MS Outlook email client.

Confidential

Help Desk Analyst

• Use of Call tracking software Remedy and Service Center Peregrine
• Administer and manage user accounts for Domains and NDS infrastructure via NW Admin.
• Diagnose LAN/WAN issues using TCP/IP protocol.
• Installation support of network and local printing issues.
• Providing Desktop Support in a corporate environment for 5000 internal users.
• Supporting Lotus Notes R5 4.63 email and database issues for all users, along with client training in remote access using SecurID.
• Resolving issues for Windows 9X, Windows NT, Windows 2K, Mainframe Applications, Citrix ICA Client, Client for Microsoft Network, and Novell Client for Windows NT.
• Diagnosing hardware malfunctions for all clients.
• Assisting with technical issues for all MS Office applications.
• Support and assist with Blackberry Devices.
• Troubleshoot Market Data Applications such as Bloomberg and Reuters.
• Troubleshooting user issues via remote access and assisting in software rollouts/Network expansion and upgrades.

Confidential

PC/LAN Local Area Networking Technician

• Help Desk Technical Support for Students and Professors.
• Provide administration, configuration and maintenance support to Local Area Network.
• Create user accounts using Novell Netware 5.1.
• Monitor Local Area Network using Network Associates Sniffer.
• Install Windows 9x, NT 4.0 2000 Server on Workstations.
• Create software images using Norton Ghost.
• Roll out new applications and operating systems.
• To communicate and network using TCP/IP, Netbui and IPX/SPX protocols.
• Make RJ-45 cables and crossover cables for routers and Bay Network hubs.
• Maintain an ongoing documentation effort, including documentation for procedures and processes, maintenance logs and equipment databases.
• Create Network diagrams using Visio for documentation.
• Asset Management for all Hardware peripherals belonging to I.T dept.