Summary

System Administrator

• Motivated and driven IT professional offering 10 years of hands-on experience, leading all stages of systems development efforts, including requirements definition, design, architecture, testing and support. Demonstrate ability to develop high-performance IT network and server environments, while participating in planning, analysis, and implementation of solutions in support of business objectives.
• System design and implementation. Design, analysis and development of network infrastructure, and full lifecycle of project management, including data integrity, disaster recovery, risk assessment and impact analysis.
• Technical specification development, including policy planning and implementation.
• Design, implementation, support and troubleshooting of IT Services such as directory services, e-mail, web, DNS, etc. Design and development of systems security procedures and strategies.

Technical Skills

Professional Experience

• Provide level 2 support to Speakeasy Managed Services customer. As Escalation Support Engineer II ESE I am responsible for solving re-occurring issues or problems. As ESE I am involved with solving incidents as well. As ESE part of my daily responsibilities are handling tickets and support requests, server, network, storage, and backup systems troubleshooting, and ensuring that all customer requests are properly managed for the Managed Services division of Speakeasy.
• Working with a team to oversee the entire customer management process via trouble ticketing, ensuring that customer response times are at a predefined minimum and that support staff properly respond using correct literature and well thought solutions.
• Minimizing the adverse impact of Incidents.
• Problem control identifying root cause and advising Incident Management on work-arounds .
• Error control ensuring known errors are resolved through change.
• Being responsible for the creation and maintenance of application flow diagrams, RTS, How To's , and other informational articles as appropriate.
• Ensuring availability for escalations for assigned customers 24x7 on a rotating, on-call basis.
• Identifying and correcting re-occurring technical issues within assigned customer s environments.
• Completing all Windows, network, and Linux/UNIX system administration tasks requested by collocated and managed services customers.
• Open trouble tickets with remote facility staff or work directly with DFW facility staff to locate inaccessible servers, diagnose hardware faults and oversee repairs. Where applicable, be available to walk techs through or oversee a remote technician in identifying and repair customer initiated misconfigurations that leave servers inaccessible.

• I oversaw companywide efforts to identify and evaluate all critical IT systems. Designed and implemented IT .infrastructure and procedures and performed cost benefit analysis. Support of new banking software. Support, troubleshot and maintained Red Hat Enterprise Linux servers.
• Led planning and implementation of cluster based on HP Integrity servers running under HP-UX 11iv2, including kernel tuning and optimization.
• Planned and implemented company's anti-spam and anti-virus filter for company's e-mail server. Planned and implemented companywide Internet and e-mail utilization policies, also participated on planning and implementation of other IT policies.
• Provided onsite and remote level 3 technical supports.
• Provided remote users with remote connection through VPN.

• I led to design and implementation of company's new on-shore and off-shore office network infrastructure. Designed and implemented computer, Internet and e-mail utilization polices. Developed and implemented system security policies, as well as system backup and disaster recovery plans.
• Design, implementation and support of company's network infrastructure based on Microsoft Windows Server 2003.
• Design, implementation and support companywide Web, FTP and Mail services. Support and troubleshoot Siemens HiPath 3000 series PBX
• Design, implementation and support companywide security infrastructure. Design, deployment and support of proxy server based on Microsoft Internet Security and Acceleration Server, planning and implementation of Microsoft Windows Server Update Services, planning, deployment and support of Kaspersky Business Space Security as company-wide anti-virus software.

• My initial objective was to move business critical services from Windows based servers to software which is running on UNIX-like and Linux servers. I planned and implemented non-stop substitution of services from Windows servers to UNIX-like and Linux servers. I analyzed, planned and implemented replacement of DNS services. I planned and deployed high-performance e-mal, ftp and web services on UNIX-like and Linux servers.
• Planning, deployment and support of e-mail, web, ftp.
• Planning, deployment and support of DNS service running on Red Hat Enterprise Linux 3
• Support and troubleshooting of Microsoft Active Directory. Participated in planning and deployment of Symantec Corporate Anti Virus.

• I was hired to provide level 1 and 2 onsite and remote support and troubleshooting of client computers, Ethernet cables installation Cat. 5 and Cat. 5E .
• Designed and implemented two network segments of National Academy's network.
• Provided continuous 24x7 support and troubleshooting of National Academy's LAN, WAN connectivity and servers

• Worked as a part of a team to plan, analyze, and develop HR software solution for Ministry of Internal Affairs of Azerbaijan Republic. As a part of this team I participated in planning and design of HR department network infrastructure.
• Support and troubleshooting HR Department network infrastructure
• Support and troubleshooting HR Department workstations and server running on Microsoft Windows NT Server 4.0