LightSpeed Health Resume Profile,MI - Hire IT People

Summary

Nearly 20 years in the medical field, first as a consultant pharmaceutical sales representative and most recently four years selling, implementing, or providing post go - live consulting in EMR / EHR software for more than 50 medical offices. Experienced in travelling to client sites and working remotely as a team member across multiple teams. Recognized for innovations in work flow in ambulatory offices. Able to disarm medical professionals at all levels while empowering end users to evolve to an electronic workflow. Experienced in building relationships with clients while supporting EHR applications. Motivated by approval of others and creation of champions super users in the medical arena.

EHR Software
Allscripts Touchworks v11.2 v11.4 Allscripts Professional Allscripts MyWay Follow My Health
Documentation and resolution of post go-live support cases including urgent on call rotating support
Post go-live support/application activation/over-the-shoulder support
Live classroom and WebEx Lync training of 1-15 clinical /non-clinical end users
Help desk support /prioritizing and troubleshooting of issues from end users
Experienced with Connect R errors and resolution around support tickets
Connect R l Dragon Medical v10.1 WebEx Learning Management Systems LMS VMware l Point of Business POB ERP Desk.com CA Clarity PPM ERP MS Word MS Excel MS PowerPoint MS Outlook Microsoft SQL Server 2008 SalesForce SecureLink

Work History

LightSpeed Health

Implementation and build of Touchworks 11.4 for 140 providers going live on EHR at same time for FollowMyHealth patient portal. Single point of contact to vendor on client behalf. Travelled 50 percent of time while providing EHR consulting for 24 offices. Conducted remote and live physician attended presentations. Client reported to was Community Health Systems CHS.
Post go-live EHR support for several struggling markets of Community Health Systems CHS. Travelled to Tucson, AZ for onsite support.
Post go-live EHR remote support for large internal medicine practice. Provided a work flow analysis and videos pli 1 for staff training. Client reported to was Northeast Georgia Diagnostic Clinic NGDC.

Confidential

Insight Global

Post go-live EHR single point of contact for consultant support while implementing FollowMyHealth patient portal for 17 Professional EHR offices attesting for ambulatory online access in 2014. Client reported to was Allscripts.
Conducted weekly remote training calls for product go-live implementation.
Accessed practice EHR Administration Module to setup / optimize post go-live workflow and caregivers.
Built forms and assisted clients in portal design / theming / marketing.
Troubleshoot / resolved interface downtime / restart interfaces.
Ran queries using scripts on SQL server to generate list for mass blast invitations and fix bugs.
Accessed servers via SecureLink / RDP / cloud based.
Assisted as subject matter expert for post go-live EHR applications integrations Allscripts PM, PROEHR.

Confidential

Anthelio Healthcare Solutions

Scheduled and conducted pre-assessment meeting and set up project in ERP. Client reported to was McLaren Medical Group MMG.
Set up facility build/security rights, submitted VPN, hardware and configuration user request, created elearning access, and requests for each interface, including configuration of Connect R.
Confirmed dress rehearsal with trainers and administration, scheduled Dragon training, and performed change order.
Led 2-week go-live, created daily site issue list, and conducted all provider Dragon training.
Performed post go-live EHR shoulder-to-shoulder support for providers not embracing the EHR and failing MU measures.

Confidential

Layson Company

Hundred percent commission EHR Sales and Consultant.
Conducted cold calls and outside sales to create warm leads.
Performed site assessment to determine current workflow.
Customized and prepared software demonstration.
Conducted a live or remote office visit workflow using software.
Prepared financial paperwork, finance agreement, and obtained signatures.
Followed up with client after install for issues list.

Confidential

Johnson Johnson Family of Companies

Survived merger and transition to three separate JNJ companies as consistent high sales achiever.
2002 President's Club annual sales award with top ten percent of sales force ranking for 12 months.
2004 regional award winner top 5 percent, Flexeril 5 mg.
Maintained top five percent market share nationally for three years 2002-2005
Chosen to represent company at national meeting of American Academy of Ophthalmology AAO, New Orleans, 2007.
Received highest skill assessment rating available 2006.
Invited to Johnson Johnson/PhRMA Day at the Michigan Capitol 1997.

Confidential

Organon Pharmaceuticals

Acute OR facility anesthesia sales representative and office-based OB/GYN, Psychiatry, and Urology representative.
Promoted to District Trainer, Medical Specialty Representative and later to above.

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