PROFESSIONAL PROFILE:

A highly experienced Operations Executive with business acumen Thorough knowledge of continuous improvement and structure, with an impressive track record of solid leadership, strategic planning, team development, project management, and system engineering strategies. Proven ability to successfully implement initiatives, identify deficiencies, potential opportunities, and develop innovative and effective solutions for enhanced productivity.

• Skilled in strategic planning, economic development, and conceptual problem-solving in matters related to the budgetary process, leadership, change management, project management and the principles of Lean Six Sigma.
• Seasoned visionary leader accustomed to implementing quality management strategies to accomplish organizational goals, possess exceptional people skills to effectively communicate the vision to all levels to create a high performance environment.
• Proven ability to increase performance of others by providing clear objectives an innovative thinker, the ability to make sound decisions, develop and oversee multi-million dollar budgets, create high performance teams
• Comprehensive process development experience in streamlining functions, financial operations and organizational development.

DENNIS STROUD PAGE 2

PROFESSIONAL EXPERIENCE:

Confidential

Solid Waste Installation Chief/Operations Manager

Provide leadership to 106 employees, with four direct reports. Perform managerial and supervisory work in directing the efficient management and or disposal of solid waste and recyclables for nearly .5 million customers weekly.

• Manages day to day operations of the department, provides support to managers in ensuring quality and budget performance
• Formulate long and short term goals and action plans and evaluate employee performance
• Interacts with city agencies to ensure customer satisfaction, improve efficiency and resolve complaints
• Maintain a performance and productivity metrics

Confidential

Operations Manager

A seasoned Operations Executive that created an environment to deliver the highest level of customer service to increase sales and profitability while decreasing claims, delays and defects in service. Consistently maintain a customer satisfaction score of 4.75 or higher out of 5. Provide leadership to franchise through establishing clear and concise goals and empowering employees to be successful.

• Led a start-up franchise from zero to .5M in 6 months.
• Initiated a continual improvement plan to ensure peak performance.
• Assisted in the development of vendor agreements and contract negotiations to ensure strong working relationship and cost reductions where necessary.
• Coordinated with sales staff to develop and execute the franchise sales plan.
• Conduct situational interviews to fill critical vacancies.
• Orchestrated a franchise improvement plan consisting of employee development, accountability and process improvement.
• Developed and implemented a safety program.
• Implemented and manages fleet maintenance program.
• Review monthly Profits and Loss statements.

Confidential

Assistant Director-Operations

Led four distinct divisions totaling 125 employees consisting of Environmental Services, Fleet Maintenance Management, Right of Way and Street Maintenance, and Traffic Management. Assisted in the development of multimillion dollar budgets.

• Managed the maintenance and repairs of over six hundred vehicles and equipment including fire and rescue equipment and fuel inventories.
• Managed infrastructure maintenance of over 200 miles of city and state right of way.
• Planned and scheduled maintenance and repair of traffic control devices.
• Orchestrated the removal of refuse, recyclables and vegetation for over 12,000 customers daily.
• Recruit, train and retain qualified team members

Confidential

Deputy Director

Managed all aspects of asphalt paving operations, concrete placement, drainage, unpaved roads and vegetation maintenance. Designed and implemented new service concepts, including performance measures. Established a customer service management model for the purpose of strengthening new services and the elimination of obsolete services. Spearheaded the planning, recruiting and hiring for Parks and Facilities maintenance, comprising of 63 parks, 30 tennis courts, several pools and splash pads and cemeteries, Law Enforcement Center, Judicial Center and a host of additional government buildings. County population approximately 200,000.

• Met and exceeded vegetation maintenance goals the first year of implementation.
• At no additional cost to taxpayers installed a drainage system on selected unpaved roads resulting in fewer accidents.
• Proactively sought customer feedback resulting in a 20 percent increase in efficiency.
• Managed infrastructure maintenance, comprising of 13, 000 miles of roadway, 660 miles of storm water drainage pipes, 300 bridges, the levee closure system and the Safe Damns Program countless trees and Cemetery Operations.
• Developed and maintained multi-million dollar budgets for both general fund and Special Purpose Local Option Sales Tax SPLOST accounts.
• Provided leadership to 92 employees with four direct reports.
• Transformed the department culture into a customer centered focus from an employee focus resulting in increased customer satisfaction and increased productivity through healthy competition.
• Directed the overall planning, operation and administration of the division.

Confidential

• Developed and maintained multi-million dollar budgets for both General Fund, and SPLOST.
• Designed and implemented a preventative maintenance plan for government building, resulting in potential savings of 100K.
• Streamlined maintenance of 63 parks, three cemeteries and the Augusta Riverwalk resulting in increased efficiency and a potential savings of 55K.
• Created a professional development program designed to increase efficiency, reduced customer complaints and rework by 15 percent.
• Developed and implemented maintenance schedules resulting in a saving of 15 percent on fuel cost, incorporated self-managed teams for routine maintenance and reduced one level of management.
• Created a lean six sigma culture resulting in fewer delays and thousands of dollars saved.

Confidential

Faculty, College of Business

Demonstrated effective classroom management, using problem based learning developed a lesson plan focusing on the learning styles of adults, Instructed management courses such as: Strategic Management, Quality and Productivity, Negotiations, Leadership and Introduction to Management for both undergraduate and graduate students.

• Developed problem based learning exercises to ensure student success
• Skilled at assessing the needs of students
• Proven ability to take a large scale project and divide it into manageable objectives

Confidential

Sergeant Major/Deputy of Operations

• Provided leadership to thousands of soldiers
• Instituted a project management and customer service team.
• Streamlined the procurement process by twelve days.
• Successfully managed assets exceeding 3.5 million.
• Implemented Just In Time purchasing decreasing waste a saving of approximately 250K per year.
• Responsible for managing capital projects totaling 2M.
• Formulated capital and operating budgets for entire portfolio, including new development communities.