PROFESSIONAL SUMMARY

Confidential is an energetic professional with over 13 years experience in implementing ADDIE model concepts to e-learning solutions, software applications, and instructor led training courses. As a highly proficient user of Adobe Captive, he has designed and developed a multitude of computer-based training modules and has created numerous job aids, training manuals, graphic designs, and technical documents using Adobe InDesign, Photoshop CC, and MS Publisher. In addition, he has also created interactive simulations of the Oracle RMS and ERP system environment for learners to practice a whole host of critical skills and processes.

EXPERIENCE

Confidential

Instructional Designer

• Consult with ORACLE OLR representatives and Charming Charlie senior staff members on Oracle RMS System Integration Testing.
• Coordinate with OLR representatives to ensure that To Be Process documentation is accurate to Oracle RMS, SIM, ReIM, and RPM process flows.
• Design training course outlines for ILT and CBT training courses based on To Be Process documentation and Charming Charlie SME consultations.
• Participate in UAT training with Charming Charlie SMEs in implementing new training opportunities and lessons learned into training course material.
• Coordinate with OCM in bi-weekly touch-base meetings to access organizational change impact to training curriculum.
• Update training curriculum progress in weekly meetings and project tracking documents.

Confidential

E-Developer/Instructional Designer

• Develop content for e-Learning and blended learning solutions for multiple projects.
• Design instructional writing, creative learning activities, simulations and demonstrations.
• Create technical training materials and job aids such as functional and quick reference guides to support web-based training modules.
• Design and develop testing exercises and evaluation tools for learners to practice applying learning content.
• Captured critical lessons learned from CAIB Columbia Accident Investigation Board and developed technical documents debris strike analysis.
• Provided expertise through benchmarking and research of technical resources available for training and development activities.
• Managed Center-wide budget of one half million dollars for all Leadership discipline training courses.
• Coordinate with Academy SMEs to design, revise, and develop training content, materials, manuals, reference guides, and modules.
• Establish a library file structure and document management process on SharePoint for the Data Center Services office.
• Design and develop simulation modules with mock and live data for learners to practice applying learning content.
• Periodically participated in designing and creating discipline specific training courses.
• Evaluated the effectiveness of training programs and courses as well as the quality of the instructors.
• Analyzed and developed leadership training course budget plans on a FY basis.
• Lead training development teams and collaborated with stakeholders to create technical training materials and coordinate development activities.
• Conducted quarterly face-to-face meetings with AutoZone's Houston Region stakeholders to provide updates on the status of the region through sales and warranty reports and store contact logs.
• Developed needs assessment metrics that provided critical data for project team.
• Designed and developed train-the-trainers multimedia presentations for AutoZone battery specialist to conduct downstream training of store associates.
• Managed special projects designed to enhance customer service, increase sales, reduce warranty claims, and improve training effectiveness.
• Delivered instructor-led training safety courses for AutoZone store associates in the Houston region using various training modules in lead acid battery technology.
• Field Service Trainer
• Collaborated with Director of Training to establish leadership training curriculum and budget expenses.
• Documented comprehensive disaster recovery/storage area network product for large software vendor for system administrator audience.
• Worked with Training Budget Specialist to ensure individual training courses are approved and funded before proceeding.
• Create step-by-step configuration references for software delivery teams in order to deploy successful implementation through the ordering systems, and support overviews that provided content for the help desk's knowledge base.
• Functioned as Subject Matter Expert for Duralast branded technical products.
• Managed AutoZone training team with developing technical training and one-on-one coaching opportunities.

Instructional Systems Designer II

• Work with Training Solutions team to design web-based and instructor-led training for a major telecommunications firm.
• Coordinate with ISD team members to develop LMS strategies that include instructive feedback.
• Work with SMEs to create detailed learning design plans, outlines, and storyboards that meet client and learner objectives and needs.
• Select appropriate graphics and use interactive templates as a part the courseware design.
• Conduct a quarterly needs assessment/gap analysis and present group and individual opportunities for learning and development.
• Developed and implemented measurement standards to evaluate the effectiveness of programs and the transfer of skills to the specific job function.
• Analyze content and learner environment to identify appropriate instructional strategies and define learning objectives.
• Work with the Technical College to research and select new training techniques and appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training and suggest enhancements to existing training programs.

Service Manager, Dairy Ashford II Site

• Surpassed projected monthly sales forecasts by effectively instituting digital photography into existing corporate quality management procedures.
• Developed technical training curriculums for shop technicians to maintain the highest level of technical proficiency.
• Managed the overall operational activities within the shop and conducted periodic performance reviews on all subordinate associates.
• Increased gross profit margins, an average 25 percent by establishing a solid relationship with outside automotive parts vendors and successfully negotiating lower vendor rates for the site.
• Conducted needs analyses to determine training requirements and recommend solutions.
• Worked with subject-matter experts to develop interactive training storyboards.
• Communicated technical specifications to the programmer, and worked with both the technical lead and graphic designer to incorporate interactive elements to engage the learner.
• Designed quality management courses for a specific client that helped the company to surpass projected monthly sales and increase gross profit margins by 25 percent.
• Developed training manuals and web-based training courses for Phantom Power Productions that allowed them to educate clients on the operation and maintenance of custom installed lighting and sound equipment.