Experience IT SECURITY ANALYST,

Confidential

• Developed a new governance model for Active Directory OU management
• Established rules and guidelines to ensure OU changes are governed and controlled according to new governance model in Active Directory
• Identified, communicated and validated ownership of OU's and determine environments containing infrastructure aligning to UCAL Uniform Critical Application List and SOX Sarbanes-Oxley databases
• Remediated UCAL and SOX infrastructure excessive rights
• Enhanced process for OU creation to ensure they are placed in the appropriate hierarchy location with the appropriate ownership in Active Directory
• Improved Active Directory OU model and controls to reduce bank risk

Confidential

• Provided platinum level desktop support on hardware and software issues to roughly 1100 high touch traders/executives/admins and sales support staff
• Identified and developed methods, techniques and diagnostic tools or criteria to resolve complex desktop and desktop related hardware, software, operating system and network problems
• Participated in the planning, installation and implementation of new or modified PC/LAN related hardware, software, applications or operating systems to meet clients requirements and updated/wrote the proper documentation
• Analyzed client needs and reviews technical alternatives to determine their impact on the client and systems environment
• Participated in planning and execution of desktop related IMAC work
• Migrated current Windows XP to users to Windows 7 using in-house scripts and processes and made sure migrated users had all documents, applications and network shares and ensured all items worked with Windows 7

SUPPORT ENGINEER,

• Supported the migration of Kraft users from current domain over to newly centralized Windows 2008 KRFT domain
• Verified Active Directory group membership in legacy domain as well as target domain and made adjustments as needed
• Used Quest Migration Manager to add perform discovery, move pc's to target domain and match permissions from legacy to target domain
• Talked on-site personnel through changes to automatic logon scripts, Windows registry and other elements of Windows profiles over phone
• Executed changes to end users workstations remotely where possible
• Traveled to various corporate, retail and distribution centers to support newly migrated users with any issues resulting from migration
• Attended daily conference calls to receive feedback from and give suggestions to Supported the migration of 5 domains from various Active Directory structures over to one centralized Windows 2008 domain and Exchange structure
• Documented trouble tickets with updates for migration team
• Performed inbound and outbound communications between engineers and field technicians to communicate status of migrations and issues with migrations
• Performed all pre-migration network discovery as well as set up test users, groups and accounts in Active Directory
• Compared Active Directory memberships between domains to ensure successful network access and applied group policies once migration was performed
• Created meticulous documentation of known issues and escalation procedures
• Created knowledge base articles and solutions objects of how to effectively troubleshoot and resolve issues with newly migrated pc's
• Used tools such as gpedit, gpmc.msc, gpupdate, whoami, rsop.msc, Windows support tools, nslookup, netstat, dsquery and adminpak to troubleshoot migration issues
• Made sure users and workstations were in right OU containers

SENIOR DESKTOP

• Supervised a team of seven persons in the rollout of new desktop personal computers and laptops to all Altria employees
• Led team in the transfer and configuration of information from old personal computers to new personal computers using Windows Server 2003 USMT tool and MDT tool
• Worked with technical writers to research, develop and implement new help desk scripts for Windows 7
• Provided 2nd Level support to any users with Windows 7
• Communicated information regarding Active Directory, set domain policies, GPO's, site definitions, trusts, permissions and IPSEC to ensure migrations were performed correctly
• Migrated over 10 VITA agencies from various Active Directory structures over to one centralized Windows 2003 domain and Exchange structure using Quest Migration tool
• Evaluated new services and suggested changes to existing products or services to better aid end user experience
• Provided technical user end support after migrations were completed
• Worked with onsite IT staff to develop and implement new complex GPO's, file permissions, Active Directory replication and log on/log-off scripts
• Created OU structure for new Windows Server 2008 Active Directory environment
• Migrated Novell servers to VMware servers using Vsphere Client and configured Windows Server 2008 on each VMware server
• Migrated Active Directory users, groups, workstations and servers from Novell to Active Directory using Quest tool for Accomack County Public Schools
• Created training exercises for techs who needed development in customer service and technical knowledge
• Used Active Directory to perform password resets, unlock accounts, and make sure users and computers were in proper OU's and GPO groups
• Tested software and applications on Windows 7 using SCCM Collections and other methods of installation to make sure they would work with Windows 7
• Worked with team members as well as lead a small team of 2-3 techs to resolve issues regarding IP configuration, DNS and WINS changes, GPO's and nested Active Directory groups
• Performed all pre-migration network discovery as well as set up test users, groups and accounts in Active Directory
• Reported daily progress of migrations as well as make recommendations for changes in migration plan to improve process
• Effectively managed and exceeded customer expectations by proactively troubleshooting issues during pre-migration as well as final migration processes
• Led a team of 3 or more technicians in the rollout of over 15,000 new personal computers to all state agencies of Virginia, using the Altiris agent to deploy software and to migrate profiles and user information
• Transferred user files and settings and deployed packaged applications using Windows Server 2003 with Altiris Deployment Solution
• Migrated an array of different environments including Windows 2000, Windows XP, Citrix and Novell
• Performed troubleshooting and resolution of local and networked in-house and non in-house applications
• Created user accounts and reset passwords using Active Directory to ensure users

Areas of Expertise Windows 2000, XP, Vista, 7 Windows Server 2003/2008 Microsoft Exchange 2000/2003 Active Directory Quest Software Suite ARS, QMM , Hyena 7.7 Altiris Deployment Server/Client and USMT User State Migration Tool Internet Explorer 7 8 9 and Mozilla Firefox Magic, Remedy and Peregrine Ticketing Systems Nortel and Cisco VPN Real VNC, SMS, PC Anywhere Norton Ghost Microsoft Office Suite 2003/2007/2010 Quickbase and Wisetrack Abode Professional, Reader 5/7/9, VMware vSphere , SCCM 2007, WYSE devices