Sr. Systems Analyst Resume Profile
SUMMARY: Analytical professional having 16 years of extensive computer experience involving the coordination of technical specifications and documentation in support of client requirements. Having served as technical consultant, technical advisor and project manager affords in-depth knowledge of system definition and functional requirements design software implementation evaluation of support techniques and meeting standard operational procedures system interface, implementation and documentation plans. Capable of delivering and maintaining appropriate application systems, in support of negotiated service level agreements and meeting all timelines. Managed teams from various units to gain input on proposed product implementation and delivery. Trained staff in the United States and Internationally on the implementation and usage of internal software programs, Microsoft servers/programs, Wise software, and ensuring standardization of core technologies and upgrades.
PROFESSIONAL EXPERIENCE:
Confidential
Assistant Manager
- Computerized processing of customers' accounts and billing and processing.
- Responsible for new sale contracts via phone or personal interaction monitored by headquarters and scored via skilcheck monthly to ensure quality assurance. Exceeds set standards.
- Maintain building and property repairs.
Confidential
Sr. Systems Analyst
- Project Lead for SMS to SCCM upgrade and virtualized, where possible SMS servers.
- Participated on teams responsible for various/all operating systems in support of 85,000 clients globally.
- Traveled internationally multiple times to ensure standardization upgrades to 1000 sales force users.
- Trained workforce on new updates, rollouts and various changes in software.
- Lead developer for customized in-house code, scripted with Wise Installer to link USMT upgrade users to XP. XPDeploy tool, NTBackup tool and XPBackup that provided and automated solution for NT to XP migrations for the deployment areas globally. Significant time and cost savings for the organization.
- Participated in all XP releases as developer, co-developer or internal tester.
- Evaluate security patches monthly and incorporate into the XP model and client updates.
- Lead developer for automated Encrypted File System EFS and worked closely with Security team to collaboratively ensure requirements were met.
- Utilized Wise Package Studio to package software for distribution.
- Significant input and ongoing optimization of WinInstall/Wise Package Studio development guide and configuration management plan.
- Utilized Winbatch, SMS, WinZip Self Extractor, and batch scripting to automate and improve the overall efficiency of DEM group processes.
- Worked closely with developers from S P areas to insure their applications are properly packaged and
- distributed, and at times perform the role of co-developer
- Maintain and update batch and database files for Novell and NT servers.
- Troubleshoot and reconfigure user accounts, thought liaison and remote access classes and primary contact for desktop support personnel.
Confidential
Information Specialist
- Answered calls and questions from internal and external customers, or directed them to appropriate department for resolution.
- Assisted field agents through use of several company specific data bases.
- Provided service for eleven regional sites and backup for several call centers within the United States.
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