Engineering Support Resume Profile
Monroe, NC
Summary
- More than 20 years' technical experience in IT, forestry, yard management, and mill operations.
- Expertise in systems analysis, development, and maintenance of office and production applications.
- Proficient with industrial applications, including EDI technology, manufacturing and accounting software, manufacturing execution system MES software development and integration, voice technology VPGS and VRS , business analysis PCCM , and ERP systems ROSS .
Management Endorsements
- The TAIS group's mission has been advanced in all regards by Greg's steadfast attention to detail, risk management and project completion. F. Leipzig, MIS Director VP Columbia Forest Products
- Over the years, I have learned to rely on Greg's ability to find a clear path through complicated technical and support issues. J. Sitts, Appalachian Timber Manager Columbia Forest Products
- Greg is particularly effective when a mission critical system needs immediate attention, working quickly and with a minimum of wasted action. R. Van Sant, TAIS Manager Columbia Forest Products
Professional Experience
Confidential
Sales Engineering Support
Joined Dowco Power Transmission as an inside sales representative supporting outside sales and manufacturing customers. Specific responsibilities include inside/outside sales and support, customer service, and troubleshooting. In addition to product support and OEM product sales, other responsibilities include traveling on-site to assist customers with product installation and configuration.
Confidential
Contract IT Consultant Timber Accounting
Joined Edwards Wood Products on a contract assignment, managing their timber accounting software, configuring and installing their 3LOG log inventory management software LIMS , and applying Edward's business processes to the development and deployment of the 3LOG LIMS timber accounting software.
Confidential
Advanced System Developer
- Relocated to Monroe, NC to develop and maintain the company's new voice recognition timber accounting system supporting a 60 million log procurement operation with 30 foresters and timber managers. Provided technical support for Columbia's Southeast timber acquisitions group, including palm timber cruiser PTC support, voice response system VRS and LIMS hardware support, Husky handheld support, and infrastructure, email, instant messaging, and file and printer services support. Traveled to plant locations to address technology requests in an effort to improve manufacturing processes.
- Developed the industry's first-ever handheld software for forestry field procurement operations, replacing a very cumbersome manual procurement process.
- Improved the efficiency of the log procurement program by leveraging PCCM plywood cost core model to analyze and model plywood operations.
- Decreased hardware-related support issues by leading a complete renovation and reorganization of the timber office computer rooms at Columbia's Carolina and West Virginia locations.
- Developed a radio-based presence detector for the Columbia Carolina and Columbia West Virginia log yards.
- Added redundancy in case of catastrophic failure by purchasing and configuring a new hot-spare voice response system for Columbia's Old Fort and West Virginia facilities.
- Successfully researched, purchased, tested, and deployed new audio switches to provide an effective audio adjustment control for the VRS.
- Installed Senix distance sensors, configured an additional security camera, and installed the wireless network system for the weigh scale truck system, automating the trucker and scale interface
- Provided comprehensive cruise data and mapping support by participating in six timber cruises with the Southeast timber acquisitions group, setting up security cameras as needed.
Confidential
Project Engineer
- Accepted a newly created project engineering opportunity, tasked with managing production improvement, facility enhancement, and new construction capital projects.
- Collaborated with R D and maintenance as the lead developer, modeling a new formaldehyde-free glue and adhesive. Utilized this new adhesive to decrease veneer press time by three minutes and increase the number of panels produced per day by 2,000.
- Reduced rejects by developing an innovative voice panel grading system allowing operators to maintain visual contact with the product during inspection and providing real-time reject reports. System was successfully implemented at seven other production facilities.
- Assisted in the conceptual development of a new log RFID tracking and identification system to identify waste product.
- Managed the construction of a new dining facility and office facility to make available previously used production space.
Confidential
MIS Manager IT Administrator
- Managed and administered IT services for back office, production, and telecommunications systems enterprise-wide. Specified the technology and purchased, installed, and deployed hardware, software, network equipment, and telephone systems. Provided analysis, development, and support of Windows and UNIX-based networks with 200 PC's. Traveled weekly to support these 11 facilities. Supervised system administrators and computer technicians.
- Developed and maintained Ross ERP, the company's manufacturing system and Add On, the company's back office accounting system.
- Improved customer communications and manufacturing operations by integrating production and accounting systems into a manufacturing execution system MES .
- Collaborated with a third-party vendor to design and develop customized bar-coding and label printing systems to improve inventory management.
