Sr. Applications Analyst II; Sr. Applications Analyst I Resume Profile

Summary of Qualifications:

Customer service experience
Experience in Healthcare Informatics
Experience in claims and reimbursement
Nine years of managerial Patient Access/Business Office experience

Highly successful in planning, leading, and controlling medium to large scale projects
Successful in identifying and solving computer related issues
Proven organizational, communication, customer service, and problem solving skills
Excellent verbal and written communication skills, with an eye for detail
Proven ability to motivate and mentor

PROFESSIONAL EXPERIENCE:

St. Jude Children's Research Hospital, Memphis, TN

November 2002 Present

Sr. Applications Analyst II Sr. Applications Analyst I

Daily support and maintenance of the Sapphire Hospital and IDX/GPMS Professional Fee billing systems.
Import and automated posting of 835 files.
Daily support of the MedAssets Alliance Decision Support , Finance application.
Daily support of the MedAssets Contract Modeling Managed Care application.
Daily support of Huron/DCOI Conflict of Interest , Compliance application.
Daily support, maintenance, and management of Crystal XII Reports, COGNOS Impromptu/Powerplay reports, Datatrieve, and CONNX RMS, data dictionaries.
Train/assist users on use of report writer tools
SSIS/SQL exposure
Maintain dictionaries, user setup, resolve system related issues, and maintain daily operation levels on Sapphire-Open VMS, and IDX/GPMS-AIX applications
Maintain daily charge files to insure appropriate reimbursement.
Perform yearly/quarterly system upgrades as deemed necessary.
Maintain application HIPAA compliance initiatives.
Daily creation and transmission of outsource files to extended business offices.
Daily support of inbound interfaces using HL7 standards.
Daily support of cViewMANAGER Crystal Report Writer scheduler.
Data reconciliation.
Project Coordinator

Confidential

Applications Analyst Sr. Help Desk Analyst Patient Access Manager Patient Access Registration Clerk Patient Access Patient Transporter Environmental Services

Tested and implemented accounting sub-system to aid in cash reconciliation process
Acted as liaison for corporate accounting departments in planning and establishing business requirements for all system conversions
Tested business/administrative conditions on new administrative system and resolved all computer-related issues
Assisted in the conversion from Meditech Registration, HIMS, and Patient Business Services system to Sapphire Registration, HIMS, and Patient Business Services application
Assisted in data mapping and data scrubbing of all data fields prior to conversion
Developed and manage Crystal reports and CONNX RMS data dictionaries
Daily support of the Sapphire Hospital Registration/ Billing system
Maintained dictionaries, user set up, resolved system related issues, and maintained daily operation levels on Sapphire-Open VMS application
Responsible for operation, maintenance and troubleshooting for all computer systems, as well as voice technologies
Performed daily archives for all systems
Processed daily charge posting for Memorial Health System General Ledger, Cost Accounting, and Laboratory and Radiology systems
Maintained microcomputer systems and applications for a dynamic set of users
Assisted users in making the most effective use of graphical user interface based microcomputer applications through training, file maintenance, testing and problem solving
Tested business/administrative conditions on new administrative system and resolved any computer-related issues
Maintained application HIPAA compliance initiatives
Responsible for direct supervision of Inpatient, Outpatient, Emergency, and Baylis Medical Building satellite registration activities and staff
Acted as a liaison to patient populace, medical staff, insurance companies, public, vendors, and outlying facilities.
Interviewed, recruited and trained employees.
Performed disciplinary action when necessary
Patient registration and placement
Insurance authentication and pre-certification
Administrative duties as assigned by departmental director

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