Senior Application Developer Resume Profile

Senior Software Professional with longstanding experience managing the design, development, implementation, and support of business intelligence applications. Directs software development and support projects, with a focus on delivering document management architectures that improve business and technical performance. Leads all aspects of software development lifecycles, including requirements gathering, system specification, development, testing, and implementation to production environments. Professional strengths include excellent communication and strong expertise in application development and operational management.

PROFESSIONAL EXPERIENCE

Confidential

Premium Customers

Deliver highly complex technical support services and proactive planning on capture systems collaborated with customers and internal business teams to communicate statuses of critical technical support issues.
Cultivate and manage customer relationships, serving as central point-of-contact for product-related support issues that frequently require the development of unique and creative solutions.
Analyze customer's technical environments and make recommendations for technologies and services designed to improve system performance.
Develop technical support plans according to customer's priorities, business challenges, and operational initiatives implement new architectures that promote business continuity and overall enterprise growth.
Provide guidance to customers regarding upcoming product line features, actively promoting new technologies to drive business offerings.

Confidential

Premium Customers

Engineered technical solutions for business customers, including a major implementation of Captiva for State Farm Insurance, a major business account.
Cultivated strong business relationships with customers, maintaining open and productive communications while resolving operational and technical issues.
Fulfilled escalated technical support services to ensure the timely resolution of critical support requests from customers.

Confidential

Senior Application Developer

Implemented and administered imaging applications, serving as a subject matter expert responsible for designing and integrating Captiva Input Accel software solution.

SHAISHIV VARSHNEY PAGE TWO

PROFESSIONAL EXPERIENCE Continued

PACIFIC LIFE INSURANCE

Senior Application Developer Continued

Developed and implemented project plans to guide all application development initiatives to internal and external business requirements.
Lead a technical team responsible for upgrading Captiva Input Accel to version 5.3 while providing technical support to a complex Input Accel, FileNet, and AWD environment.

Confidential

Senior Developer/Analyst

Managed two new project initiatives to implement Captiva v5.3, FileNet P8, Oracle and SQL server platforms for customers with differing technology requirements.
Modified obsolete processes to improve system performance, established an implementation standard for use in future projects, and provided detailed documentation of Captiva system design to extend the effectiveness of ongoing technical support efforts.
Liaised with system vendors to ensure the proper definition and implementation of customer-defines requirements.
Provided post-implementation support monitored system effectiveness on a regular basis and coordinated required system modifications while ensuring maximum system uptimes.

Confidential

Project Lead -- Senior Programmer

Managed technical projects and collaborated with project managers and customer groups to define project scopes, deliverables, and resources.
Communicated technical information to establish rapport, gain consensus, and promote understanding of technical initiatives and how they relate to business improvements.
Supported all phase of software development life cycles, including requirements gathering, system specification, application design, testing, and deployment to production environments.

Confidential

Systems Analyst/Developer

Created more then 25 new processes for different clients using Captiva Input Accel, Visual Basic, and Visual Basic for Applications to develop new business applications.
Developed new business processes through the design, documentation, configuration, and administration of Enterprise Imaging Software Solutions for various business units.
Provided ongoing technical support to ensure continuous document flow for the company's largest project, processing large-scale document volumes used in 24/7 technical support operations.

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