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Offshore Resume Profile

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PROJECT/ PROGRAM MANAGEMENT PMP

Highly motivated information technology professional with proven experience and exceptional leadership skills delivering business solutions to Fortune 500 clients achieving and exceeding business goals and objectives. Adept at establishing clarity in initially ambiguous situations. Experienced organizing and leading cross-functional teams supporting enterprise-wide medium to high risk projects and process improvement initiatives. Builds relationships and manages expectations leading to increased customer satisfaction. Creative team player with proven capacity to build and develop highly focused and ambitious teams. Proven ability to complete projects on time and within budget.

CORE COMPETENCIES

  • Project Mgmt Methodology
  • Functional Requirements
  • Issue Risk Mgmt
  • Performance Metrics
  • Identifies Goals Objectives
  • Planning
  • Budget Mgmt
  • Presentations/Reporting
  • Business Case
  • Schedule Mgmt
  • Vendor Mgmt
  • Quality Assurance
  • Process Improvement Organizational Change Mgmt Project Management Tools

PROFESSIONAL EXPERIENCE

Confidential

Managed international offshore service delivery projects supporting

Achievements:

  • Transition of Wells Fargo International Services site in Chennai, India from traditional fat client computing to virtual desktop infrastructure LIVE Client solution in line with Technology Operations Group standards.
  • Implemented solution to restrict employee email Lync capabilities based on role within Enterprise Global Services for the purpose of mitigating security risks.
  • Transitioned circuit ownership and cost responsibility from Wells Fargo to India Enterprise Global Service partners to allow closure of Wachovia Technology Planning Solutions Private Limited legal entity.
  • Decommission destruction of servers located at Enterprise Global Service partner sites in Philippines and India.

Confidential

Managed IT projects for Symantec client utilizing globally dispersed technical resources.

Confidential

Achievements:

  • Implemented a non-standard host based firewall software solution to segregate Payment Card Industry PCI data from non-PCI data which enabled client to comply with the PCI standards and pass industry audit. Selection of non-standard solution allowed for team to meet a non-movable PCI audit date.

Confidential

Managed contact center transformations to Voice over Internet Protocol VoIP .

Achievements:

  • Voice over Internet Protocol VoIP - transformed nine U.S. based contact centers from site legacy infrastructure to data center leverage Avaya solution affecting over 4000 agents. This was a multivendor effort Avaya, Cisco telecom vendors that was coordinated by HP. This included site software conversion, WAN/LAN and desktop build-out.
  • Developed a repeatable delivery process that was used by multiple project managers to replicate VoIP site transformation.

Confidential

Managed various IT network and real estate projects for Bank of America.

Key Achievements:

  • Installation of various network technologies including wide area network WAN circuits, virtual private networks VPN , local area network LAN and LAN power over Ethernet.
  • Managed build-out of desktop, data and voice network capabilities to support movement of Bank of America employees to new or within existing facilities.

Confidential

Managed program delivery of UNIX platform, network and multimedia conference room projects at Dow facilities located in the western United States and Canada.

Key Achievements:

  • Developed PMO delivery processes for two dozen common infrastructure request types with standardized effort estimates resulting in a 35 increase in through-put.
  • Managed development of program operational dashboard providing current status and trends of key performance indicators.
  • Provided process training to project managers located in North America, Latin America, Asia/Pacific and Europe.

Confidential

Identified and managed migration of business application software support to off-shore teams.

Key Achievements:

  • Liaison between Midwest account teams and offshore software application teams.
  • Lead development of program processes.
  • Migrated work to offshore application teams in Mexico, Brazil and India resulting in savings to Midwest clients of 3M annually.
  • Managed financials, consulted with Sales support.

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