Desktop Support Resume Profile, SC - Hire IT People

PROFESSIONAL OBJECTIVE

I am a dedicated and ambitious individual with extensive experience in the computer repair/installation field. I constantly want to learn new ideas and techniques to help further my ability and my company's name. I am a team player that also works efficiently on my own. I am seeking a position, and a company, where I can learn and excel while giving my all to my employer.

PROFESSIONAL EXPERIENCE

End User Support Desktop Support

Confidential

Local Support for 300 end users
Installed, repaired, and maintained all PCs, peripherals, printers, network equipment
Minor Active Directory and password resets
Worked with remote clients over the phone and remote desktop to fix issues
Software deployment through Novell Zen Works
Reimaged PCs
Provided training for personnel on an as needed basis and documented problems and solutions.
End User Support Desktop Support

Confidential

Local support for 600 end users
Installed, repaired, and maintained all PCs, peripherals, printers, network equipment, VOIP and POT system phones
Lead contact person for Corporate IT
Ran new Ethernet cables
Punched down Ethernet and phone cables
Installed servers and switches in racks
Minor Active Directory set up and password resets
Setup emails through Microsoft Exchange
Coordinated with 4 client teams to support and roll out test and production machines
Worked with remote clients over the phone and remote desktop to fix issues
Provided training for personnel on an as needed basis and documented problems and solutions.
Maintenance Tech Desktop Support

Confidential

Repaired Windows based POS system
Installed, repaired, and maintained all PCs, peripherals, printers, and network equipment
Ran new Ethernet cables
Punched down Ethernet and phone cables
Installed servers and switches in racks
Worked with remote clients over the phone and remote desktop to fix issues
Provided training for personnel on an as needed basis and documented problems and solutions.
Alarm Installer

Confidential

Installed and programmed alarm system for home and corporate clients
Ran Ethernet, phone, NAC, and SLC cable
Systems Installer

Confidential

Installed and programmed propriety security system
Installed and programmed WSTY camera system
Installed and programmed MSTAR ground based radar
Installed servers and network equipment in server racks
Alarm Installer

Confidential

With ADT I repaired, maintained, and programmed the numerous residential and commercial systems. Systems include:
Vista 10, 15, 20
Ademco Safe Watch 2000, 3000
Focus Cadet, 200
Linxsys
ITI Commander
Member of the Digital Upgrade Team
Customer Service Representative
Data Terminal Repair Technician Desktop Support

Confidential

As a DTR technician I installed, repaired, and maintained the hardware systems of over 30 stores in the Birmingham, AL area. Systems include:
IBM eServer model 270 and 520, AS400 operating system
IBM POS server and registers
Nortel phone system, including punching down of jacks and programming the phone server.
Bosch and Ademco alarm system
Telephony in a box TIB server
Unix/Linux server
Cisco network routers and switches
Documented problems and solutions
Provided support for end-user software and hardware for both desktop and laptop systems
Rolled out hardware and software updates for area
Provided training for users on an as needed basis

We provide IT Staff Augmentation Services!

Desktop Support Resume Profile

SC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship