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Research Associate Resume Profile

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TX

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PROFESSIONAL QUALIFICATIONS

User Experience Architect with a Ph.D. in Human Factors and Human-Computer Interaction, with expertise in project management, agile development, requirements gathering and management, task analysis, user research, cross-channel and cross-platform user experience design and rapid prototyping, responsive and adaptive design, documentation, and user training. Effective leader skilled researcher creative problem-solver work successfully with peers and customers.

EXPERIENCE

Consultant

Confidential

  • Provided consultation to IBM internal User Centered Design Services projects in an agile development process. Experience with on mobile and web software supporting collaboration and knowledge and intellectual capital repository access.
  • Designed user interface for a hybrid mobile application providing news, collaborative functions and simplified access to a file and intellectual capital repository for personnel in sales-related roles. Simplified previous design, making it more usable.

Consultant, Consultant

  • Provided consultation throughout the software development cycle. Worked on software and systems serving such fields as banking and financial services, insurance, military, retail, telecommunications and transportation. Experience in requirements gathering, task analysis, user research, user experience design and rapid prototyping.
  • Led user interface macro design and prototyping for an application enabling engine monitoring and maintenance scheduling for a major aerospace manufacturer. Following demonstration of the prototype client management decided that they would not consider any other vendors for the follow-on work.
  • Designed, conducted, analyzed and reported upon usability tests focused upon both desktop and mobile customer contact methods and customer assistance for a major insurance company. Discovered related and sometimes overlapping efforts among different workstreams and created forums for consultation, standardization and re-use.
  • Led the user research and usability testing efforts for the redesign of the internet site of a major retail organization. Designed and analyzed user surveys in English and French and conducted interviews, design walkthroughs and focus groups. The comprehensive research work led to major improvements in site usability.
  • Conducted heuristic and contextual reviews of numerous existing Battle Command Applications for the U.S. Army and Marines. Participated in creating a high fidelity prototype common user interface framework for Battle Command Applications, which was subsequently praised on numerous occasions by military personnel.
  • Led user interface design and usability effort for development of a highly proprietary application for a major retailer. The client was extremely satisfied and the IBM team received a Silver award.
  • Led the UCD team for redesign of the internal IBM self help site. Planned and directed team efforts and coordinated with other developers. Participated in both design and Java Server pages JSP coding of the new UI. Made well-received presentations of the rationale for the new UI, which led to dramatic reduction in call-center volume.
  • Participated in design, prototyping, and usability testing of next-generation software for claims handlers for a major insurance company. Brought a suite of applications from initial concepts to detailed specifications and a highly interactive prototype for use in final coding.
  • Led usability effort for a customized remote-expert videoconferencing solution for a major bank. Designed and conducted usability tests and evaluations and created the final interface design.

Research Associate, Consultant

Assisted a leading professor and colleagues in investigating problems and practical applications of experimental design and data analysis. Research was broadly applicable to human factors, psychology, clinical trials, and numerous other areas. Co-authored six articles published in professional journals including Psychometrika .

Technical Associate, Consultant

Applied human factors engineering to telerobotics research. Member of group that conducted the Hand Controller Commonality Study for NASA's space station. Group received a high-excellent rating from NASA for the study and the group's overall performance.

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