Network Analyst Resume Profile, FL - Hire IT People

NETWORK ENGINEER

SUMMARY OF QUALIFICATIONS

Accomplished academic background: Cisco Certified Network Professional CCNP , and Master i Business Administratio i Networks and Telecommunications.
Hands o experience configuring and reviewing provider's edge and network infrastructure devices for ISP.
Over 5 years experience configuring web browsers, anti-virus software, firewall settings and remote desktop connections to allow users to establish a successful connectio to company website.
7 years of experience using terminal emulators and web-based software to interact with mai database.

TECHNICAL SKILLS

Installatio , configuratio , management and troubleshooting of Cisco routers and switches.
Hands o experience with Cisco 7609/3550/3400/2960/ISR, ASA5505, Alcatel Lucent 7750 and RAD ETX 202AH/ETX204AH.
BGP, OSPF, MPLS, EIGRP, RIP, syslog, SNMP and Netflow.
VPN, DMVPN, QoS, ACL, OSI layers, TCP/IP, LAN/WAN, DNS, DHCP, NAT/PAT, IPv4 and IPv6.
VLAN, VTP, STP, port security, ether-channel, HSRP, VRRP and GLBP.
Cisco IOS and NX-OS.
Proficient with ticketing systems, web-based applications and terminal emulators. Remedy, SNC, SecureCRT, CIRAS
Bilingual ability to convey technical instructions to users.
Advanced knowledge i Microsoft Office Software Excel, Word, PowerPoint, Outlook and Windows XP/Vista/7/8 Operating System.

WORK EXPERIENCE

Confidential

Presidio Managed Services and Network Solutions
Perform troubleshooting of data and voice networks such as T1/E1, PRI/ISDN, Ethernet and MPLS connections via remote logi telnet/ssh/RDP to end user's networks.
Perform a variety of configurations i productio networks, ranging from routing and switching to security.
Hands-o experience with Cisco equipment like ISR, Nexus 5000/7000 series, ASA5505/5510, Fortinet and Palo Alto firewalls.
Ow , document, track and monitor incidents through SNC Service Now ticketing system to ensure a response is provided i accordance to service-level agreements.
Interact with external users such as the end user, ISP or local exchange carrier to diagnose, identify and correct core problems that lead to service restoral.
Recognized as a Senior Technicia and act as a mentor for new team members.
Provide support to Tier II Engineers.
Confidential

Network Analyst

Responsible for updating circuit, edge and infrastructure device records o BMC Remedy i accordance to Network Engineers notes i CIRAS.
I charge of configuring and cross-checking records via remote connections to Cisco, Juniper, Alcatel-Lucent, and RAD switches and routers, ADTRAN and Calix DSLAMs.
Actively participated as team member of Network Inventory Consolidatio project.
Act as a mentor for new team members to maintai a high level of efficiency and allow rapid integratio into team roles as well as create procedures for network troubleshooting and documentatio .

Confidential

Trust Account Representative

Managed the development o day to day operations that led to a increase i operational efficiency including a decrease i returned payments and average collectio periods through the use of MS Excel tools such as macros and formulas.
Managed and executed instructions from employers to their pensio pla participants as their fiduciary agent.
Supervised macro-enabled MS Excel spreadsheets to categorize each account and its associated data.
I charge of data entry into computer software MS Excel/Metavante/TrustDesk/FIS .
Assisted i reconciling department cash account and was i charge of reconciling fees receivable account.
Maintained active communicatio with employers requesting the service as well as corporate management.
Responsibilities consistently increased due to achieving high productivity standards Trust Account Representative > Backup Custody Account Officer .

Confidential

Internet Banking Customer Service Tier 1

Assisted Internet Banking users i configuring web browser settings, router, firewall and anti-virus software settings through verbal instructions or over a remote desktop connectio .
Troubleshot user's connectio to internet banking website and documented unresolved cases i ticketing system. Mantis Bug Tracker .
Managed over 2000 calls per month assisting end-users with internet banking configuratio and solutions, as well as banking transactions such as payments, claims and discrepancies o customer's bank accounts while using terminal emulators and web-based applications to interact with the organizatio 's database.
Maintained a 98-99 quality result over a 5-year working period while exceeding expectations i other evaluating parameters such as average handling time and adherence.
Actively participated i meetings with management by providing constant feedback and suggestions o how to improve current services.