Field Technician Resume Profile, IN - Hire IT People

Professional Summary

Proven ability to diagnose, troubleshoots, and resolves technical issues
Outstanding communication skills demonstrated background working well with students and co-workers in one-on-one and group settings.
Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results

Professional Experience

IT Support

Maintained the following Cisco Routers/Switches, Lenovo, Apple products, Microsoft Suite, Windows 2008, Windows XP, Windows 7, Active Directory, TCP/IP, DHCP, Ethernet, Wi-Fi, File Share, Drive Mapping, and more.
Utilized both DHCP and Static TCP/IP configuration settings on printers and computers throughout network.
Worked with a close knit team of individuals to establish standard operating procedures for all tasks throughout the workplace.
Maintained control of user account login and password information using Active Directory services.
Installed, configured and maintained Windows operating systems on all computers within my area of interest.
Travel to multiple schools around country that are in need of support
Image computers using FOG server client
Troubleshoot Panasonic whiteboards and interactive software
Make repairs to any laptops or all-in-one desktops
Support multiple schools within the Indianapolis area

Confidential

IT Technician

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Test Point of Sale equipment before deployment
Respond to, follow up, and close all assigned problem tickets.
Travel independently in a defined region routinely, or travel nationally as business needs dictate.
Support POS, PC, RF, MC55 scanner and Pioneer Stealth Touch system
Monitoring data backups, system alerts/logs, support/inventory tracking logs
Providing first-level support for point-of-sale systems
Entering/editing point-of-sale sales items and pricing
Maintain register presentation and equipment room standards with minimal guidance communicate effectively with Active Charge, Stores and Team Members.
Documents user problems, resolution, and new solutions for future reference using enterprise help desk tools and resources.
Perform intermediate level of daily diagnostic testing, adjustment, troubleshooting, and repairs to hardware, software of customer facing equipment either independently or with other teams.

Confidential

Reprogramming

Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology.
Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
Maintain confidentiality with regard to the information being processed, stored or accessed
Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
Good understanding of active directory security and policies

Confidential

Field Technician

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems
DOA defective parts back to Unisys for further inspection
Record customer induced damage, through ticketing system
Maintain, reimage Windows Vista/7 operating system
Answer basic questions about installation, operation, configuration, customization, and usage of assigned products.
Strong attention to detail

Confidential

Warranty Technician

Inspect units for cosmetic defects, internal and external damage to units
Diagnose/ repair machines for pretest stations
DOA defective parts for replacement, recording defects in warranty database
Supports and maintains user account information including rights, security and systems groups.

Confidential

Student Technician

Maintain systems/networks for two Job Corps locations
Operate as service point-of-contact for help desk, helping to diagnose, trouble and resolve approximately nine tickets per day
Assisted in programming operating system for new computer labs for over 50 workstations