IT Consultant Resume Profile,NY - Hire IT People

EXPERIENCE

Provide technical and administrative solutions as an IT professional in the role of User Support Specialist at Confidential . With over fifteen years of experience, I have performed multifaceted roles other than my job descriptions working as an IT Professional. My administrative skills and experience performing collaborative and leadership roles helped me in the functions of Team Lead, IT Consultant, Trainer/Mentor and Hardware Field Technician. I have held senior positions with different firms including ASI formerly AMC Computer, Custom Computer Services and Confidential . Ensuring the continue performance of the wireless systems for a population of more than 4K employees and over 14K students. I apply my depth of experience, technical skills and administrative capabilities to my IT position. I am an effective organizer inspiring others to set goals and identify appropriate actions to accomplish those goals highly self-motivated and reliable professional with the ability to work in a team environment, handling complex problems effectively and efficiently.

Responsibilities:

Participate in projects for software analysis, functionalities, compatibilities, integrations and migrations of Windows and MAC platforms
Work as Team Lead, Organizer and Trainer for different projects
Participate in planning, coordination and deployment of software using LANDesk
Provide administration and support for the Trustwave NAC environment
Conduct compatibility test on new and existing OS platforms with applications utilized onsite
Train employees, student workers and consultants on SDE ticketing system and procedures
Maintain BMC SDE database with clients' information, equipment inventory, incidents and replacements
Monitor, assign and delegate trouble tickets to staff
Work at different sites installing and/or upgrading OS, applications, peripherals and field replacement units
Provide remote support using LANDesk
Utilize imaging software to create and distribute computer images
Prepare locations and training materials for new employees and products
Assist with the coordination and relocation of the departments equipment
Collaborate with others in different opportunities to improve approach processes
Produce procedure documents in collaboration with other IT departments for applications
Supervised a staff of over 15 IT employees/consultants, working on tickets resolutions and Active Directory migration in a mixed environment

IT Consultant

Confidential

IT Technician

Confidential

IT Technician

Confidential

IT Technician

TECHNICAL SKILLS

Trainings: Cyber Security Applications, Cyber Security Networks, Data Forensic ICSA , IDS systems, ICCS 2013, scheduled to participate in the ICCS 2015, LANDesk, NAC systems, Database Systems, Systems Analysis and Design, ITIL, Web Programming HTML, Server NT and 2K, Graphic Design and Digital Tools, Compaq ACT, HP APS, IBM, Apple MAC OS X, Customer Service, Hardware, Windows NT4, Windows 2000, and Linux
Applications: MS Office Suite, Lotus Notes, SDE, Visio, Hyland AppEnabler, OnBase, Unity Client, Virtual Printer, Disconnected Scanning , Sniffer Tools, IDS systems, LANDesk, Trustwave M.O.C., Imaging Applications Ghost, Image Cast , Smart Start Compaq/HP, Internet Browsers, Lexis Nexis, Novell, SAS Client, PQDI, LogMeIn, TeamViewer, Adobe CS x, Adobe Pro, Frontier Technology, Virtual Machine software, Java, HTML, XHTML, PHP, SQL, MYSQL, PUTTY, WinSCP and many others applications
Network: Configured NOS in Servers and PC's administration of servers, clients and computer on an AD environment maintained record of in use and available IPs build and installed racks configured network devices on the clients computer mapped peripherals, shared resources, cabling and more
Platforms: Windows OS, MAC OS, NOS, Linux and MS-DOS

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