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Recruiting Manager Resume Profile

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CT

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Objective:

As an experienced helpdesk specialist with over 8 years of customer service, highly proficient in tier 1 and 2 support in high volume call center environments. Seeking a technical support position and growth within Aetna's professional career

Skills:

  • Windows 7
  • Windows 8
  • Server 2008
  • Server 2012
  • Network Security
  • Ethical Hacking
  • MS Office 2010
  • Windows XP
  • Windows Vista
  • Exchange Server
  • Avaya VOIP
  • Citrix XenApps
  • VMWare
  • Cisco
  • Outlook Mailbox creation
  • Mobile Phone Support

Professional Experience

Confidential

Helpdesk Specialist

  • Global helpdesk support for all internal, external, affiliates, contracted/vendor and offshore employees
  • Utilized Active Directory, Remote Tech, NetMetting, Live Meeting,
  • Troubleshooting VPN connectivity, pc hardware and software
  • Installation setup and troubleshooting of Cisco and Avaya hard and soft phones
  • Credentialing Provider Services
  • Telephonic support for providers in the credentialing process utilizing Rumba Mainframe and CAQH
  • Help Desk Analyst
  • Support secure emails MS SharePoint and secure file transfer
  • Customer service and troubleshoot login problems for company website

Confidential

Recruiting Manager

  • Developed and implemented new recruiting techniques to find potential employees
  • Telemarketer
  • Cold Calling resulting above average sales

Confidential

Provided informational services with resolution time under 1 minute

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