Infrastructure Support Specialist Resume Profile
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Objective: An IT position where 14 years of proven technical skills and a superior work ethic can help me design, implement, manage and support stable performance driven solutions.
Skills
- Operating Systems Windows 2000/2003/2008 Server/Advanced/Enterprise Server, MS Windows NT 4.0 Server/WKST, NT Terminal Server 4.0, Windows XP, Windows 9x/3x, Novell NetWare, SCO UNIX, Red Hat LINUX MAC.
- Topologies/Skills Ethernet, ISDN, VPN, Public Key Infrastructure IP Security.
- Security Cisco PIX 501,515, ASA, Net screen 208, Tipping Point IPS Data Power X150
- Databases MS-SQL Server 7.0/2000, 2005, Transact-SQL, Oracle 8i 9i, PL/SQL, Sybase 10, MS-Access dbase
Software Tools/
- Skills : VB .Net, Visual Basic 6.0, MS Proxy Server 2.0, Microsoft Content Management Server 2002, MS SharePoint Portal Server 2003/2007, Windows SharePoint services, Project Server 2003/2007, Microsoft Operations Manager 2005/2007, Systems Management Server 2003, Exchange 2003, Subversion, Mantis, Trend Micro, Windows Update Server Service WUSS Microsoft FrontPage 2003, Visual Source safe VSS , Team Foundation Server TFS , InfoPath, Connect Direct, DHCP, DNS, WINS, Visio Crystal Reports, Microsoft Office, Lotus SmartSuite, Web Sphere 6.0, Mantis, Subversion , FileMon, RegMon, Process Explorer, Debug Diag, Log Parser Soft grid,
- Backup : ArcServe Backup Legato.
- Web Skills : ASP.NET, ASP, VBScript, JavaScript, HTML, DHTML, XML, IIS, Apache 2.2, FrontPage HP WebEx.
- PROTOCOL S TCP, IP, ICMP, UDP, Net BIOS, IPX, SPX, NWLINK, DLC, PPTP, SLIP, RIP I II, OSPF, IGRP, ARP, PPP, X.25, Frame-Relay, FTP, SMTP, HTTP, RDP, LDAP, PAP, CHAP, MSCHAP, AppleTalk L2TP.
- Servers IBM Blade Center HS-20, X350, x3650, HP Prolaint, Microsoft Virtual server, VMware ESX/EXi Dell Power Edge.
- Monitoring tool s Whatsup Gold, Idera, System Center Operations Manger 2005/2007 ProIT
- Management tools: Remedy, EIS service request system, RFS HP service center.
SUMMARY:
- More than 13 years of experience in systems/database in Windows domain Installing, configuring, maintaining and supporting different server instances, Backup LTO4 Recovery, SSIS, security, group policy objects, Internet Information Server IIS 4.0, 5.0 6.0, DNS, DHCP, WINS, TCP/IP .
- Experience in administering and supporting enterprise applications developed in ASP, VB, C and ASP.NET applications hosted on IIS 4.0, 5.0 and 6.0.
- Expert in SharePoint, Project Server, Live communication server, System Center Operations Manger implementation and administration.
- Expert in Windows NT 4.0, Windows 2000 and Windows 2003.
- Good knowledge of Microsoft SQL server, Windows trusted connections and permissions.
- Experience in implementing SAN based clustering solutions and multiple network load balancing technologies.
- Experience in supporting Cisco/Juniper Switches, firewalls, routers and IPS.
- System Engineering MCSE in Windows Servers NT/2000
- Microsoft Certified Database Administrator MCDBA SQL Server 2000.
- Oracle Certified in PL/SQL Oracle 9i.
- Microsoft Certified Trainer MCT .
- Microsoft Certified Technology Specialist MCTS in SharePoint 2007.
- Microsoft Certified in .NET VB.NET and XML Web services .
- Installed administered and configured Windows NT 4.0/2000/2003 domains, SQL server 7.0/2000/2005, SQL reporting services, exchange server 2003, Content management server 2002, Share Point Portal server 2003/2007, windows Share Point Services, Live communication server 2005, ISA server 2004 and project server 2003, System Center Operations Manger 2007.
- Experience in the implementation of ISO27001 AS7799 ISO17799 Standards and procedures. Through understanding of Microsoft Operations Framework MOF .
WORK EXERIENCE:
Technology Planner
- Responsible for converting ODD to physical design.
- Lead the delivery of infrastructure for application deployment.
- Consult with application owners/business application, server and network requirements and design the physical layout and implement servers and applications in Intranet, Intranet and Client server zones.
- Based on Business Requirement Impact analysis, decide the high availability and disaster recovery methods.
- Work with third party vendors in implementing their app's in the SunTrust network.
- Configure and support Windows and SQL server clustering.
- Implement applications in a multi forest, domain windows network.
- Manage IP address, server names, server, SAN, firewall load balancer requests, provisioning and change request though the EIS and HPSC request systems.
- Provide tier 3 support for F5 load balanced ASP/ASP.NET web applications running on IIS and SQL server 2000 and 2005.
- Implemented client server banking applications accessed from branches.
Confidential
MS- Technical Lead
- Technical lead for 7 of the Coca cola enterprise applications, that includes supply chain resource management, global specification management, business intelligence, SharePoint 2007 and reporting applications.
- Responsible for implementing/deploying application and application code updates to production.
- Responsible for creating physical and logical of the application infrastructure diagrams.
- Responsible for the availability of all of the seven managed web applications, hosted on IIS and uses SQL server or Oracle as database servers and F5 load balanced.
- Supported the business objects integration of Prodika SCRM application.
- Creates and updates network architecture and application flow diagrams for all of the managed applications.
- Helped identify and resolve capacity/performance related bottlenecks.
- Resolved multiple application data encryption related issues.
- Lead the SCRM Optiva ETL and application infrastructure upgrade effort.
- Worked on resolving business critical application and infrastructure issues, that affected server and application availability.
- Provide capacity planning analysis and forecasting.
- Implemented processes to stream line the release, change and configuration management process.
- Responsible for checking whether the support team has followed the CR process and has the CAB approval before making the production deployment.
- Analyze and validate the UAT results prior to the production deployment.
- Point of contact for P0 and P1 issues for the seven owned MS applications, analyze the issues and assign the tickets to middleware, database or development team as needed.
- Coordinate application availability checks using application health monitor and business availability center and help the monitoring team with inputs for adding new counters needed for application and server monitoring.
- Responsible for managing off shore resources by assigning project or support related tasks.
- Deployed .NET framework 3.0 and 3.5 based on application requirements.
Confidential
Intel Integration Engineer
- Responsible for converting ODD to physical design.
- Consult with application owners/business application, server and network requirements and design the physical layout and implement servers and applications in Intranet, Intranet and Client server zones.
- Based on Business Requirement Impact analysis, decide the high availability and disaster recovery methods.
- Work with third party vendors in implementing their app's in the SunTrust network.
- Configure and support Windows and SQL server clustering.
- Implement applications in a multi forest, domain windows network.
- Manage IP address, server names, server, SAN, firewall load balancer requests, provisioning and change request though the EIS and HPSC request systems.
- Provide tier 3 support for F5 load balanced ASP/ASP.NET web applications running on IIS and SQL server 2000 and 2005.
- Implemented client server banking applications accessed from branches.
- Provided inputs on PCI compliance.
Confidential
Sr. Infrastructure Engineer
- Manage support administer and deploy Ernst Young hardware load balanced global .net and asp applications to staging and production IIS web, application and database servers.
- Found the root cause of application performance issues reported globally from countries like Sweden, Netherlands, Australia, Hong Kong and India using Sys internal tools and Fiddler.
- Manages and supports the SQL 2000 and 2005 databases for the respective applications.
- Configured and supports transactional replication for SQL 2005 report configuration.
- Worked with Australian development team to resolve, bugs and issues reported by end users.
- Help resolve SharePoint 2003 issues.
- Deploys and supports AtTask project management software 55,000 users globally.
- Implemented System center Operations Manger 2007 SCOM in the multi domain Atlanta Data Center which hosts development, staging and production EY global applications.
- As a senior IE on multiple projects identifies the projects network, hardware and software requirements, Eg: Ports to be opened on firewalls, VMware ESX, Dell, HP server configuration and software needs.
- Support the multiple windows forests and domains that contain more than 10,000 users.
- Support the DNS server in the Atlanta Data center.
- Is part of the decision making of software and hardware purchases.
- Manage staging deployment through team track and production deployment through Remedy.
- Create scripts VB script for deployment and clearing log files.
- Create application deployment documents and network diagrams.
- Support the deployment of applications using SMS 2003.
- Resolves applications security issues reported by Qualys guard scan.
- Team member of a team that manages and supports all the Dell, HP, APC, VMware ESX, EMC SAN, attached storages Cisco devices in the Atlanta Data Center.
Confidential
US infrastructure support specialist
- Managed and supported the production, staging and development infrastructure of the companies' hardware load balanced F5 .NET/SQL 2005 web application.
- Administer and configure IIS create virtual servers for SharePoint services and manage companies internal and external websites.
- Deploy the demand matrix application to production and staging, manage and administer the 30 customer facing and 10 internal Web application servers running IIS.
- Designed and Implemented a SAN based Windows 2003 sever cluster for SQL server 2005.
- Design, implement and administer share point portal sever 2003/2007 MOSS and windows SharePoint sites 2.0/3.0.
- Administer Project server 2003/2007 and has worked on project server integration with SharePoint.
- Design and implement forms using InfoPath.
- Create workflows using SharePoint 2007 designer.
- Expert in recovering SharePoint sites and services.
- Administer Exchange server 2003 in 2003 Active directory Domain.
- Administer SQL server, automate reports using SQL 2005 reporting services.
- Implemented Systems Management servers 2003 for application management, security update management and asset management.
- Installed and configured and administer Data Power x150 XML firewall and accelerator.
- Administer help desk and time management software.
- Designed, Implemented and administer enterprise live communication server 2005 with sp1 and communicator.
- Implemented Microsoft Operations Manger 2005 for monitoring IT and staging environments.
- Designed, implemented and administer ISA server 2004 enterprise edition as a VPN server and firewall for accessing resources internationally.
- Coordinated the setup of out sourced development infrastructure.
- Co-ordinate, administers, install and support the upgrade of the development environment to Visual Studio 2005 and MS-SQL 2005.
- Installed configured and administer the new development environment on Linux ES 4.0, Apache 2.2, Open LADP, WebSphere 6.0 and MS SQL server 2005.
- Installed, configured and administer CISCO PIX/ASA, supports production routers 3825 and Juniper Net screen firewall.
- Integrated project server with outlook.
- Installed configured and administer Subversion software configuration tool and Mantis bug tracking.
- Installed and configured LTO4 backup device and scheduled off site backup through Iron Mountain.
- Administered SQL and Exchange back using ARCServe.
- Worked on PCI compliance and solved issues reported by Scan Alert.
- In the process of implementing Microsoft CRM.
- Worked on implementing security configuration, polices and standards.
- Managed and supported data center move from Dallas to Ashburn.
- In-charge of IT purchases and vendor management.
- Evaluating Microsoft foundation server 2005 for version control and bug tracking.
- Troubleshoot SharePoint, SQL server 2000/2005, exchange 2003, Windows XP/2003, Project server 2003, helpdesk software and Track-IT.
Confidential
System/Database Administrator
Responsibilities:
- Administer MS-SQL server, create jobs, user accounts, roles, Performance tuning, and assign privileges.
- Installing and configuring SQL 2000 Servers.
- Data Transformation Services DTS to import/Export data from Access, Excel, and Txt files to SQL Server.
- Creating and managing Database Backup Full, Differential, and Transactional and Database Recovery
- Responsible for developing stored procedures and views to support web developers in building dynamic data-driven web applications.
- Create web pages using ASP.NET and VB.NET for the table updates.
- Design new packages for data extraction, transformation and loading.
- Maintain Visual Basic reporting application.
- Long term capacity planning based upon current system review against planned growth.
- Extend SharePoint portal server 2003, Administer and maintain sites and permissions.
- Responsible for the installation and maintenance of windows 2000/2003 servers with supporting and software's like Visual Studio. Net, Content Management Server, windows SharePoint services, SharePoint Portal server 2003, MS-SQL Server 2000, Visual Studio 6.0, MS-Exchange 2003 and Microsoft Office 98/2000.
