PROFESSIONAL EXPERIENCE

Confidential

PMO Program Coordinator

• Performed various administrative and clerical duties in support of the organization. Duties included: word processing, prepared reports, correspondences, mailings, scanning, telephone inquiries, etc. in support of the administrative and clerical tasks.
• Provide executive level support by managing multiple tasks, projects and deliverables, per Directors request.
• Represent the Director and Managers in his/her absence and act as the spokesperson as needed.
• Coordinates between the business groups with a focus on multi-tasking and coordinating between various initiatives with different managers.
• Aligns the communications and various transactions in order to maintain visibility and awareness of all ongoing initiatives. This resource is expected to have excellent communication skills and ability to navigate complex organization structures while maintaining concise communication and messaging.
• Engaged in the SDLC process which includes processing SOW/WO, Task Orders, Deployment and Initiation activities, and Tech Mandates.
• Engaged in Risk and Remediation findings.
• Develop Process Flows for business groups

Confidential

Overseas Operations Program Coordinator/Secretary

• Responsible for providing senior-level administrative oversight to the Commander, Deputy Commander, Executive Officer and Director of Walter Reed Army Institute of Research, Overseas Operations, Executive staff, to ensure appropriate stewardship of all resources. Serves as the vital link between the WRAIR and its Special Foreign Activities SFAs and as the principal advocate for personnel assigned to those units. Responsibilities will include managing communications and transactions with the OCONUS Units concerning personnel, finance, human use, animal use, contracts, purchasing, training and other issues directly affecting the unit and unit personnel.
• Coordinate travel arrangements flight, hotel, transportation, conference centers, etc. and enter travel information into the Defense Travel System DTS in order to generate travel documents for OCONUS travelers from HQ when required. Able to find and fix errors in travel documents when submitted by other users. Able to initiate vouchers for HQ travelers in DTS upon travel completion when requested.
• Responsible for assisting in the management of the Overseas Operations department to include: budget, procurement, purchasing, expenses and their respective reporting responsibilities.Maintains budget records with accurate and current information.Prepares funding documents and proposal packets accurately and completely and works with the Acquisition Management Liaison Officers, AMLOs to ensure any supporting contracts for OCONUS activities are executed as required.
• Provides on-site support as required at overseas sites for Command visits or meetings.
• Acts as the WRAIR, Headquarters agent responsible for resolving Overseas Operations issues and problems involving administration, logistics, budgetary matters, security and staff. Fully trained on WRAIR Information Management System WIMS and General Funds Enterprise Business System GFEBS and able to submit purchase order requests and Service Contract Approval Form SCAF packets in support of the Overseas organizations.
• Responsible for operations of all overseas activities for the WRAIR. This includes support to the Armed Forces Research Institute of Medical Science AFRIMS , Bangkok, Thailand, United States Army Medical Research Unit, Kenya USAMRU-K , United States Army Medical Research Unit Europe USAMRU-E , and the stand up and operations of the United States Army Medical Research Unit Georgia USAMRU-G facility in Tbilisi, Georgia. Overseas Operations validates all work to be done OCONUS in any partner country as well.
• Supports the Overseas operations interface with WRAIR's Resource Management Division RMD , Office of Research and Technology Applications ORTA , Acquisition Management Liaison Officers AMLOS , Human Subjects Protection HSP , Institutional Animal Care and use Committee IACUC , safety office,the United States Army Medical Research Acquisition Activity USAMRAA , and other MRMC/government entities as needed to coordinate activities at the OCONUS laboratories.
• Monitors funding and execution of Cooperative agreements at OCONUS locations.
• Advises the Director on the efficient transfer of funds, financial management of cooperative agreement funds and problem resolution. Works closely with assigned Budget Analyst and OCONUS staff to ensure accurate and comprehensive fiscal status is available on all activities Civilian Pay, Military Pay, Contracts, Cooperative Agreements, etc at all times.
• Acts as a key point of contact for the Defense Threat Reduction Agency DTRA , Armed Forces Health Surveillance Center AFHSC , National Capitol Medical Intelligence NCMI , COCOMS, and Navy Overseas Operations.
• Provides Table of Distribution and Allowances TDA program support to the overseas commands. Facilitates and assists in managing the National Security Decision Directive NSDD-38 process with WRAIR and MRMC when additional staff are required overseas.
• Responsible for planning and coordinating all overseas travel for WRAIR HQ staff and personnel supporting the USAMRU-G establishment. Coordination includes submitting all necessary travel documentation to both WRAIR overseas travel office and DTRA as required.
• Coordinates with Overseas sites for input to taskers, quarterly Combatant Command COCOM reports, annual historical reports, and other reporting requests as needed
• Prepare reports and tasker responses as required.
• Submit COCOM reports to COR quarterly.
• Full trip report delivered to the COR within 10 working days after travel has been complete. This report covers all activities that were conducted/ accomplished while on travel.

Confidential

Program Specialist

• Supports the Director of Environmental Program Services EPS by managing calendar, schedule meetings, and/or conferences as needed. Coordinate and distribute briefing materials for conferences as needed.
• Prepares agendas, PowerPoint presentations, spreadsheets, and other meeting materials for Director.
• Develops background information and prepares outlines for the Directors public speaking engagements, papers, and correspondence reports.
• Perform basic functions of Project Management which includes working with staff to develop, project management plan, communication plan, implementation plan, and evaluation plan.
• Review, interpret and analyze incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Edits and compose letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters to inquiries.
• Verifies accuracy of information or materials to be distributed or shared with Program Directors Workgroup and Committees. Special projects assigned based on needs of Office of Nursing Services and Environmental Program Services.
• Researches and analyses problems related to Office of Nursing Services ONS and Environmental Program Services EPS programmatic areas.
• Works with ONS and EPS management staff to develop clinical policies as appropriate based on thorough research of current literature including department manuals, statutory and regulatory impact, accreditation standards, and legal guidance.
• Reviews scientific articles and published literature to anticipate issues dealing with current deficiencies associated with the program areas. Assembles and summarizes data, background information, and other materials into report or presentation formats and presents the materials to the Directors, Program Managers, and other staff members.
• Gathers data from various stakeholders to develop project schedule and recommends actions to be taken and provides continuous follow up to Directors.
• Consolidate and obtain data to utilize tools such as Management Analysis MA and Business Process Reengineering BPR , for specific studies across the Veterans Administration to examine how functions are currently performed, explore new ways to do business, and implement changes to improve performance.
• Use electronic Document Management System, or other applications, to accept, open, and assign work
• scan information and close assignments and folders for the office.

Confidential

Senior Program Assistant

• Support the Program Manager and Deputy Program Manager of the Cooperative Biological Engagement Program CBEP for the Defense Threat Reduction Agency DTRA by providing executive support service efficiently and professionally.
• Assisted Program Managers with calendaring, conferences/meetings and provided weekly updates of the program initiatives.
• Performed variousadministrative and clerical duties in support of the organization. Duties included: word processing, prepared reports, tasker responses, correspondences, mailings, scanning, telephone inquiries, etc. in support of the administrative and clerical tasks for executive level staff.
• Develop and maintain appropriate records management for official correspondences. Input and track all tasks, internal to team and external.
• Assist with training new employees to the agencies systems and in processing. Gave guidance and tasks to junior level Program Assistant.
• Collected and maintained complete trip/travel reports for all CBEP travelers.
• Managed communication with OCONUS Units and point of contacts relating to travel logistics, trainings, and any other issues directly affecting personnel.
• Processed travel and country clearance data utilizing the Aircraft and Personnel Automated Clearance System APACS . OCONUS travel coordination included these countries: Georgia, Kenya, Uzbekistan, Uganda, Russia, Afghanistan, India, Azerbaijan, Turkey, Kazakhstan, Germany, Ukraine, and other countries affiliated with DTRA.
• Coordinate, maintain, update, edit and draft Country Clearance Cables CCR , and Letter Cables for Department of Defense DoD , Walter Reed Army Institute of Research WRAIR , National Institute of Health NIH , additional government agencies, DoD Contracting Support employees, and other private companies and universities.
• Provided updates to CBEP Portal Calendar to manager for accuracy. Set up team meetings, which include booking conference rooms, arrange for appropriate IT resources, supplies etc. and teleconferences. Obtain and ensure team has updated versions of forms, formats, processes, SOP, etc. Acts as the one of the key point of contacts for CBEP.
• Utilized databases such as Defense Travel System DTS , Foreign Clearance Guide FCG , and Cooperative Threat CT tracking system.
• Obtain CIS forms, logistical support from country lead managers, to begin flight reservations with Travel Coordinator, hotel and other logistical accommodations for travelers.
• Maintain all team members' passport and visa information. Assist personnel in obtaining new/renewal passports and visas.
• Obtained Official Government passport to provide on-site support OCONUS lab and site visits and meeting if needed.
• Create travel trackers for teams traveling at least 72 hours prior to travel and then distribute to DTRA Operations Center for tracking purposes.
• Obtained and maintained Contractor Access Card CAC and Department of Defense contractor ID.
• Worked closely on a daily basis with Military personnel and civilian staff. Worked closely on a daily basis with Military personnel, high ranking officials and civilian staff

Confidential

Senior Administrative Specialist

• Performed general office duties including reception, data entry, word processing, scheduling appointments and meetings, maintaining office equipment and files, preparing reports and supply requisitions, in support of the Program Director.
• Coordinate travel and meeting arrangements.
• Utilized electronic database to organize and maintain over 300 client records containing educational background, career interests, and skill sets.
• Maintained electronic and/or telephonic correspondence with clients to ensure participation in career training workshops and informational briefings.
• Increased client attendance by notifying clients by sending notification letters, which included scrubbing rosters, typing memo and sending letters to appropriate unit. Keep track of quarterly statistics for briefing attendance in the database.
• Worked in a proprietary software and Windows 2000 environment, and maintain client and staff computer workstations and software.
• Provide daily customer contact in a transition office assisting military and DA civilian transition clients. Help clients enter demographic data in an automated system, assist in scheduling them for transition services, and assist with providing job search techniques.

Confidential

Adjudication Analyst

• Made recommendations to the Security Programs Manager SPM , the Section Chief, Personnel Security Investigations Section PSIS or the Personnel Security Adjudications Section PSAS , regarding investigations/adjudications in security clearance matters both case specific and general.
• Determined the suitability of Hazardous Materials Endorsement HAZMAT and Transportation Worker Identification Credentials TWIC for applicants, appointees, and employees for cases coming under client jurisdiction by reviewing applicant's criminal record and based suitability based on Transportation Security Administration policies and guidelines of suitability.
• Conducted telephonic inquiries, scheduled personal investigations, and drafted correspondences needed to resolve suitability issues.
• Examined and evaluated information developed during inquiries, made record searches, called in warrants to police departments and gave the department applicants information if warrant was outstanding and initiated due-process procedures when appropriate.
• Responsible for drafting correspondences to Federal agencies that outlined proposed actions and wrote case reports according to predetermined standard regarding suitability.

Management Analyst Personnel Security

• Performed a variety of administrative tasks to include, but not limited to analysis of data prior to entering into the personnel security database. Responsible for customer service, interaction with internal and external customers, made judgment calls using the data as the tool and reviewed hardcopy documents for accuracy and correctness.
• Conducted research, which included identifying files, records, or forms needed by personnel security staff identified and flagged missing information on forms or records and identified and resolved problems that involved files, forms, records, database and other resources.
• Prepared and proof-read correspondences from other employees of the personnel security department that was sent out to customers and staff. With minimal or no supervision, possessed the ability to analyze data, records, files and correspondence related to applications received performed mid to advanced fact-finding and/or research tasks.
• Possessed strong customer service skills and proven experience responding to inquiries, emails and phone calls regarding application status. Possessed excellent writing and verbal communication skills ability to read and interpret specific procedural guidelines pertaining to personnel security functions, including locally developed equipment operating and document processing instructions.
• Assisted with security information in the Electronic Questionnaires for Investigation Processing E-QIP system or Standard Form SF 86, by gathering customer data, followed up with customer, and coordinated data with other employees.
• Assisted customers with status of E-QIP applications and SF 86 forms. Assisted with Visitor Authorization Letters VALS for high level executives and staff which were determining if the intended visit was in the interest of national defense and could not be accomplished without access to classified information or material and/or if recurring visits.

Confidential

FOIA Analyst

• Performed various duties to executive FOIA officers and staff. Redacted FOIA documents and requests for security purposes. Performed various administrative and clerical duties.
• Processed Freedom of Information and Privacy Act FOIA requests, by reading over citizen's information to make sure the requests are in appropriate location on the request forms.
• Imput data into the Citizen and Immigration Services CIS database with extreme attention to detail and scanned in the requests and put requests in proper location files.
• Created FOIA cases into database by researching different databases and obtained information appropriate by customers for each specific case.
• Performed duties that dealt with property management by tracking supporting documentation of government property by entering information into databases and spreadsheets.
• Received training on Department of Homeland Security property database called Sunflower, in order to process equipment and track equipment properly for distribution and documentation. Distributed equipment to federal employees and contractors. Made sure all documentation was accurate for inventory to Headquarters.

Confidential

Secretary

• Performed administrative and clerical duties in support of the organization by supporting a government judge SES attorneys GS-15 and paralegal. Maintained supervisors calendar, coordinated meeting arrangements, and scheduled meetings and/or conferences. Duties included word processing, mailings, scanning, etc. in support of the administrative and clerical tasks.
• Prepared a wide variety of recurring and non-recurring correspondences, reports, and other documents. Reviewed and finalized correspondence and documents prepared by others in handwritten or electronic drafts. Reviewed and processed incoming and outgoing correspondences, materials, publications, regulations, and directives.
• Received telephone calls, greeted visitors, and ascertained the nature of calls or visits.
• Used a varied and advanced function of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents. Updated contractor's information into the database according to records and staff memos.
• Significant responsibility of maintaining important fraud, suspension and debarment records of Air Force contractors, which included preparing files for storage in accordance with the Air Force regulations.

Confidential

Teller

• Responsible for quickly and accurately performing basic cash handling functions such as processing deposits, withdrawals and check cashing transactions.
• Provided superior customer service in a professional and courteous manner and followed established procedures to comply with legal and corporate policies. Required to have the ability to read and understand various written materials and exhibit the ability to listen attentively, incorporate sound judgment and be responsive to client needs on a regular basis.
• Increased companies accounts, products and services by assisting the customer service representatives by giving customers information on highlights and promotions of opening new or more accounts.

Confidential

Office Automation Clerk

• Selected, rearranged and consolidated data from source documents based on instructions from the supervisor.
• Maintained office files and received telephone calls and referred other personnel to theproper staffmember. Routed, controlled and distributed correspondence as directed. Prepared outgoing correspondence and entered new projects into database.
• Utilized a computer terminal and word processing software to electronically retrieve, review, revise, and finalize correspondence and a variety of periodic and special reports.