EXECUTIVE VP OF IT MANAGEMENT PROGRAM DIRECTOR

Director with a proven record of defining the product roadmap based on the strategy and vision manage prioritization and trade-offs among customer experience, site performance and operational support load. Possess broad technical knowledge with expertise in Web-based, Information Security implementations. Oversaw IT governance, security audits, PCI, SOX and HIPAA compliance. Managing large global and domestic teams and known for high-quality deliverables that meet or exceed financial, timeline and program scope targets.

PROFESSIONAL HISTORY

Confidential

Program Director Consultant

• Responsible for building and managing the mobile strategy, hybrid and private cloud operations team and for managing the overall day-to-day operations of managed Cloud DLP Web Application Security Services.
• Lead product development activities mobile marketing automation to track, manage and optimize digital marketing campaigns.
• Defined cloud based value-added services based on market data, uses case and customer input evaluations. Continuously monitor market competitors to determine ways of improving existing products/services.
• Oversaw the 24 X 7 operations for managed Cloud Services including Perimeter and Web Application Security, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services for business customers.
• Develop business continuity DLP , DDoS Mitigation and SIEM policies based on cyber threat intelligence obtained from malicious patterns APTs identified through internal and external sources.
• Develop enhancements to existing monitoring processes for a wide variety of infrastructure platforms, including WAF, FW, DLP, DAM, VPN, Web Proxy, MDM.
• Regulations Technologies: PCI-DSS, HIPAA, AlienVault USM, Qualys, Acunetix, Proofpoint, Websense, AVG, McAfee, Datto, Autotask, MS Exhange, VMWare, Salesforce.com, Mobit, Android, iOS.

Confidential

PMO Director - Senior Program Manager Consultant

• Directed an aggressive 3.45MM program of five projects for Physicians Health Practice Insurer namely 1 OneShield Dragon Insurance Policy System implementation, 2 Qlikview Executive Dashboard's, 3 Business Objects data warehouse, 4 CINCOM Eloquence implementation and 5 Business Owner's Policy. Developed a team of 27 FTE's and hired additional staff for program delivery. Presented progress reports directly to the CIO and SVP's of Underwriting, Claims, Product Development and Professional Service Lines, weekly.
• Program Manager articulating the cloud based product strategy, roadmap and user experience relative to client facing apps.
• Successfully completed 4-out-5 Agile projects on time and on budget 5th project is a multi-year engagement and was on-time at end of my engagement , while fostering collaborative relationships at all levels between internal and external constituencies to ensure customer satisfaction and the successful delivery of the program.
• Executed new contracts, reviewed statements of work, updated estimates and posted budget modifications, ensuring accurate flow of contractual information to all IT Executives. Enabled compliance with all applicable state laws and insurance regulations, GRC, NAIC, GLBA, SOX and HIPAA. Technologies: BI, Qlikview, J2EE, CDW, EMR, ANSI, PHR, T-SQL, ISeries, Eloquence.

Confidential

Senior Program Manager/Social Enterprise, Mobile Consumerization of Technology Consultant

• Program/Product Manager, defining brand identity and driving the end-to-end strategy for the client facing mobile social apps.
• Lead other program deliverables in conjunction with multiple product Coke Freestyle, POS enhancement projects. Performed competitive market research, issue tracking, communicated issues/defects and end-user follow-up for resolutions and bug fixes.
• Lead Business and IT Transformation Program for the Social Enterprise Knowledge Sharing product lifecycle SaaS, Salesforce.com, Chatter, Autonomy IDOL, SAP, Solr, iOS, PL/SQL, Cloud, Microsoft Team Foundation Server
• Directed team of Developers, and Product Managers for the Agile delivery of enterprise-level system and co-managed a 20MM budget program that is an integral part of the overall .NET BI, CRM, Office 365, Cloud/virtualization strategy.
• Developed managed Consumerization of Technology Programs globally EMEA, APAC, AMER .
• J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 2 of 5 jrhardwick xmarcs.com

Confidential

Senior Product Manager RGT - Enterprise Applications Consultant

• Senior Program Manager managing a global team to create a suite of SaaS based hospitality Android/iOS mobile app suite with Single Sign-On Siteminder/SAML , code-named Destination. Managed entire product lifecycle, customer's expectations and program deliverables as set forth in the SOW. Provide on-line and on-site demonstrations of Destination/Holidex POS. Evangelist building relationships at all levels while working with external constituencies to ensure customer satisfaction and successful delivery of the program.
• Defined the product vision, strategy and end-to-end implementation of proprietary POS mobile app suite with a 3MM budget, and developed, hired, trained managed team of 12 direct reports for delivery to 4500 Hotels globally.
• Product Owner creating program specifications for enhancements and custom programming changes to Hospitality Point-of-Sale / POS Processing modules. Articulated the product strategy and vision relative to end consumer facing data modules, including Billing, room inventory, meal reservations and other hospitality products.
• Researched new IT security developments SIEM, DLP to recommend, develop and implement new security policies, standards.
• Partnered with IHG sales channels to develop go-to-market strategies for Cloud deployed products and services.
• Pioneered Agile/SCRUM methodology best practices that were adopted by various project teams within RGT department.
• Conducted competitive analysis and created product roadmaps based on industry trends, focused on innovation and optimization.
• Technologies: BI, Business Objects, Cassandra, NoSQL, Java, Oracle, PL/SQL, iOS, GWT, JQuery, J2EE, REST, JSON, SOAP.

Confidential

Senior Program Manager/Product Owner ITS/Enterprise Applications Consultant

• Successfully rescued 3 year long, 3.5MM program to consolidate/convert/migrate upgrade several content management portals for regional global deployment to 20,000 users. Managed sales and customer support teams, back office processes and program deliverables as set forth in the SOW to ensure customer satisfaction with successful delivery of the program. Demonstrated at the C-level.
• Defined the product strategy, roadmap and managed the Agile/SCRUM implementation for on-line and on-site Point-of-Sale and POS Processing demonstration modules project for sales team to existing and prospective global clientele.
• Deployed 100 of the Master Portal Infrastructure CMS with a global footprint of 20,000 users' customers, employees partners for NCR POS related collateral digitally within 60 days of initially directing the program.
• Developed and managed a global project team of 42 8 Marketing, 23 IT direct reports, 3 vendors, 11 contractor direct reports , to successfully drive the project to 100 globally EMEA, APAC, AMER deployment by December 1st, 2010 deadline for systems integration and portal projects.
• Conducted competitive analysis and created product roadmaps based on industry trends, focused on innovation and optimization.

Confidential

Senior Project Manager/Resource Consultant Consultant

Source and place premium IT consultants for high-profile clients including Dolby, Deloitte, AT T, Honeywell, Microsoft, Raytheon, and Wal-Mart, while serving as PM on initiative to build an intranet portal for tracking candidates and time. Deliver multi-faceted technical support, from general PC maintenance to removal of anti-viral/spyware from networked PCs.

Confidential

Senior Program Manager Image Claims Consultant

• Developed directly oversaw team of 4 Managers and 25 developers and a 12.5MM program budget for a cross-matrixed portfolio of 240 projects for 4 divisions of the Image Claims/Payment Processing and Data Collections department. Ensured quality through implementation of key Web governance standards, ITIL and PMO best practices, and procedural directives regarding documentation and methodologies. Delivered weekly status and dashboard reports.
• Program/Product manager managing business expectations for the implementation of 10 web portals including BlueChip, BlueCard, BlueAccess, and CDHP in dynamic Agile/SCRUM development environment. Migrated/upgraded RPG II applications, deployed TIBCO middleware and deployed multiple virtual WebSphere Application Servers. Expertise with medical billing/claims management, Symantec, EMR, PHI, HIPAA 51.50, SSAE 16 / SAS 70, UB40, HCFA, SOX and EPIC.
• Managed SalesForce.com CRM support administration of custom macro driven reports, maintaining profiles, security and access requirements. Partnered with BCBS sales channels to develop go-to-market plans for eCommerce products and services.
• Define, establish and manage security risk metrics SIEM, DLP, HPI, HIPAA and track effectiveness.
• Technologies used: Infrastructure, SaaS, SAP, BMC Remedy, Rational ClearCase, ClearQuest, WebSphere, SOAP, EMC Captiva - Formware, Automony, CMS, Interwoven, Clarity, Open Workbench, HP Openview, Lotus Notes, Agile/SCRUM
• J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 3 of 5 jrhardwick xmarcs.com

Confidential

Director of PMO/Program Implementation Manager Consultant

• Oversight of a 5MM project portfolio, including the training, coaching and mentoring of 15 IT Development Managers in SDLC related project documents, PMO best practices/ PMI - PMP methodology Project Charter to Project Close/Post Mortem , Microsoft Project, MOSS 2007, MS Project Server, MS Project Web Access and management of the project pipeline for performance improvements and project cost reductions.
• Developed leading edge international PMO London, UK, Chicago, IL into a world class PMO, incorporating the latest best practices in PM methodology, software development lifecycle SDLC , streamlined processes and documentation.

Confidential

Senior Program Manager/SME - Global Pharmaceutical Operations GPO PMO Consultant

• Managed two departments GPO and GES and 80 PMs in the delivery of high quality products and services for CRM lean manufacturing programs utilizing PMBOK/Lean/RUP methodologies. Orchestrated and drove 12 international Puerto Rico, Netherlands, Ireland, and U.S. cross-matrixed iterative projects with a 14MM budget for Web Portal, Infrastructure iSeries-AS400, middleware TIBCO and Data Center deployments. Managed Project Portfolio Analyzer, and oversaw installation of key support tools and applications. Conducted risk management and gap analysis for projects, defined workflows, and determined earned value for SDLC projects.
• Mentored two departmental PM teams consisting of 80 PM's daily at times on an individual basis to commending them on successes, managing difficulties and strategizing roadmaps for success.
• Utilized Security Information and defined, establish and manage security risk metrics SIEM, DLP and track effectiveness.
• Spurred 90 improvement to project delivery for GPO and GES through development of multi-department PMO.
• Successfully managed 12 international initiatives, including remote direction of sensitive scientific measurement Manufacturing equipment, IT Infrastructure and IT network projects for new product facility in the Netherlands.
• Developed a third layer with a 10 Gigabit backbone to the campus network, as recommended by Cisco.

Confidential

Adjunct Technical Project Management Instructor Part Time Consultant

• Skilled professional, providing a practical, hands-on education problem solving, critical thinking and teamwork, for students to pursue their educational objectives in RedHat Linux, LAMP, taxonomy, SDLC, project management, E-Commerce and IT security.
• Developed professional certification programs Project , Security , CISSP, CCNA, MSCE for student development.

Confidential

Senior Project Manager Consultant

• Oversaw the delivery of enterprise-wide automated beverage and food delivery systems for franchises.
• Expertly managed PMO and provided core training and expertise to operations managers on multi-location web-based development initiatives delivered MS Project and PMBOK-centered training to PMs.
• Actively participate in roadmap planning sessions by offering ideas, solutions and technical product guidance.
• Review QA test scripts and interface with QA team to ensure all product features are accurately tested.

Confidential

Senior Project Manager/SME Consultant

• Directed the implementation of web portals and development, training and coaching of IT staff in the delivering ERP and E-commerce solutions to Fortune 500 clients in Retail, Healthcare, Food Beverage and Utilities industries.
• Explored ways of improving existing products and services by continuously monitoring market competitors and provide input on solution feasibility.
• J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 4 of 5 jrhardwick xmarcs.com

Confidential

Director of Systems Infrastructure

• Recruited by CEO to direct M A to an equity management firm, remedy client system and vendor issues with 12M in cost impact, and return company to health and profitability through development of industry-leading solutions. Partnered with sales channels to develop go-to-market strategies and plans for SaaS products and services.
• Tapped to take on Executive role following highly successful product development efforts, including deployment of a 'New SaaS' the Cquence Hosted Transcription and Document Management Service for Acute Care, Outpatient and Small Healthcare firms.
• Directly managed 4 departments hired/trained/developed staff of 3 IT managers and staff of 40 direct reports . Managed expectations and program deliverables as set forth in the SOW to ensure customer satisfaction with successful delivery.
• Research new developments in IT security in order to recommend, develop and implement new security policies, standards, procedures and operating doctrines across a major global enterprise.
• Defined, established and manage security risk metrics SIEM, DLP, HPI, HIPAA, ITIL, ISO 9000 and tracked effectiveness.
• Generated 3M savings/year through targeted restructuring of operations, data center migrations, policies, and OEM vendor negotiations to minimize licensing and maintenance cost overages. Captured 51 of market share, generating more than 8MM.

Confidential

Director of Web Development

• Drove IT/Network operations and transitioned organization from start-up B2C shop into a leading and profitable Clicks and Bricks B2C/B2B, retail E-Commerce Company with revenues in excess 10 million. Expertly, managed online marketing, IT Assets and Procurement functions to ensure efficient use of IT resources, while directing, coaching, and evaluating performance of 2 managers and 20 high-level application and network engineers to design and deploy successful portfolio of business service portals.
• Expertly, managed systems integration projects to integrate company's ePOS system with fabric retailers Point-of-Sale system.
• Elevated sales revenue to 4.5M through design/development of e-commerce service portals. Payment processing managed thru Paymentech Payment Gateway.
• Spearheaded data center move, led cross-functional project team and organized the activities of a variety of Corporate and non-sales support groups to ensure the finalization of customer needs.

Confidential

MIS Manager

• Directed 2 PMs and 30 software engineers in Fossil Operations FOIT PMO, as well as call center coverage of 5 remote sites for Fortune 500 Power Generation Energy Transmission Company with 10 billion in assets, providing service to 1 million customers across Wisconsin and Michigan's Upper Peninsula. Orchestrated activities and teams for diverse initiatives.
• Slashed paper-based billing and mailing expenses 65 as PM on ecommerce Billing, EAP, and SAP projects.
• Advanced modernization efforts through resource coordination, requirements determination, gap analysis and project scheduling, as well as design of strategies and implementation of options for replacement of decentralized legacy systems.
• Reclaimed 5.5 million in operational costs and improved service levels by effectively transitioning Fuels Management System FMS mainframe architecture to Microsoft based n-tier Client/Server system.
• Created 2.5 million in allowance revenue and saved 10 million in operational costs by redesigning and deploying Continuous Emissions Monitoring CEMS system from mainframe to Client/Server.
• Customized workflow to create new custom functionality in Remedy's CSS application. Consulted on additional Remedy workflow changes, and created an application for tracking and reporting on Remedy license utilization over time.

TECHNICAL EXPERTISE

APPLICATION FRAMEWORKS PROGRAMMING LANGUAGES

Google Web Tools - GWT OSGI-Horizon SpringDM GWT EX-GWT jQuery FLEX REST J2EE EJB JSP Java JavaScript CSS XML XSL PHP PERL JSON AJAX C Unix Shell Scripting Korn Bash .NET HTML5 COBOL

INTERNET SERVER TECHNOLOGIES

JIRA Confluence Grasshopper FishEye Crucible BEA WebLogic ColdFusion Vignette 6 Jboss SOAP Joomla CMS DreamWeaver Flash Photoshop Illustrator Microsoft Windows XP, 7, 8, Server, IIS VMware Parallels Mac OS X Server Mac OS X Snow Leopard, Lion BSD Unix Red Hat Linux Apache Citrix ICA Client IBM ViaVoice Interactive Voice Response H.264 Flash VP6 MPEG-4

SECURITY TECHNOLOGIES

Qualys, Acunetix, Symantec, Siteminder, SAML, PCI DSS, eTrust Internet Security Suite PKI MD5 IPSec SSL SONIC Firewall

ENTERPRISE TECHNOLOGIES

EMC Captiva Formware Autonomy Enterprise Search DEC iSeries-AS400 TIBCO Salesforce.com Chatter IBM WebSphere WAS 4-6, MQ Series, MQ Workflow, Tivoli PeopleSoft SAP R/3 v4.6 MySAP ABAP/4 SAP ECC 5.0 ECC 6.0 ERP Biller Direct AR AP FI CO and QM CMS Interwoven WorkSite, TeamSite Cerner Systoc RIS/PACS Citrix MetaFrame LDAP Remedy Agile Scrum HIBERNATE Office 365 MS Project Server 2013 MS Project 2013 SharePoint 2013 Clarity Open Workbench ClearQuest Exchange PVCS MS Visual SourceSafe MS Visio Mercury Test Director HP Quality Center

CLOUD, VIRTUALIZATION DATABASE TECHNOLOGIES

Amazon Cloud EC2 Verizon Cloud Atlassian OnDemand VMware Autonomy IDOL Apache Solr MongoDB Cassandra ORACLE 8i, 9i, 10g, 11i SQL Server Sybase MySQL DB2 Paradox SEM SEO COGNOS Microsoft Team Foundation Server Microsoft Word, PowerPoint, Excel, Outlook, Access, Exchange Server Crystal Reports

GOVERNANCE PROCESS METHODOLOGIES

AGILE LEAN AGILE SCRUM XP RUP WATERFALL JAD IT-PPM PHASE STAGE GATE SDLC ITIL CMMI Mercury 21 CFR part 11 SOX Adjudication Validation UB40 HCFA 1500 HIPAA HIPAA 5150 HL7 EMR