SUMMARY

• VP / Director / Senior Management
• Information Technology / Infrastructure / Multi-Site Operations / Application Development / System Integration / Client Services / Outsourcing / Program Management / Best Practices / Process Improvement / Change Risk Management / Problem Resolution / Customer Relations / Vendor Management / Leadership / Projects / Cross Functional / Team Building / Strategic Planning / New Business Development / ITTL
• Executive leader with strong background in all facets of IT Infrastructure Operations, Engineering Support, Project Management, New Business Proposal, and Applications Development for large companies DuPont, General Dynamics, McDonnell Douglas, Hughes-Raytheon, Westinghouse, General Motors-Saturn supporting the Healthcare, Government Sector, Defense, Aerospace, Automotive, Chemical, Manufacturing and Distribution, and Utility industries. Member of executive architectural governance boards providing input in the development and implementation of tactical and long term strategic business objectives and goals.

Key Skills: Strong focus on Customer Relationship Management. Communicating at all organizational levels. Thinking along both strategic and tactical lines. Building world-class service delivery teams. Managing direct indirect staffs 200 and budgets 50M . Management of large scale infrastructure deployment and data migration projects. Develop and manage process improvement in operational readiness, change management, and problem resolution. Highly adept at risk mitigation and crisis management. Business proposal development.

Selected Accomplishments

• Unisys Corporation. Established improved IT operating model by reorganizing existing personnel and implementing process improvements resulting in a reduction of operational labor costs of 15 for an annual savings of 400K. Renegotiated existing 3rd party software, network, and telecommunication contracts resulting in annual savings of 200K.
• Computer Sciences Corporation. Improved mid-market account IT operational efficiency by 15 resulting in savings of 500K per account with overall corporate savings of 3M. Drove down new account start-up costs by 750 with average savings of 2.5M per engagement. Restored client satisfaction on multiple accounts with operational and client relationship problems averting potential annual loss of revenue of 100M . Developed standard operating procedures and processes on mid-market accounts for performance monitoring, change management, and problem resolution based upon industry, CMMI, and ITIL best practices. Directed high profile projects including Data Center Infrastructure Server Migrations, Desktop Refresh, and Outsourcing Transition activities for Blue Chip corporations Westinghouse, Pfizer, Hughes-Raytheon, GM-Saturn, and ING Group
• McDonnell Douglas Corporation. Implemented client-server systems to meet local plant specific integration, tracking and reporting requirements for Engineering, Manufacturing, Quality Assurance, and Human Resources departments resulting in a increase in overall plant productivity by 3 with an annual savings of 750K
• Whirlpool Corporation. Restructured Desktop Refresh project plan and implementation strategy which resulted in the overall reduction in costs by 33 , saving 1.5 Million from the original project budget.

Career History and Highlights

Confidential

Director of Information Technology

• Manage IT Infrastructure functions for the Commonwealth of Pennsylvania's Harrisburg Data Center.
• Manage the Client relationship for twenty-three state agencies, monitoring the Service Level Agreement performance to meet and exceed contract requirements.
• Manage the Solution Development team tasked with response to agency RFP, development of solution architecture, and documenting SOW for contract proposals.
• Manage the Program Management Office. Reviewed budget performance and established controls to minimize cost overruns. Project work included deployment of new server and network hardware, hardware refresh, Data Center migration, and Disaster Recovery.
• Identify and implemented process improvements based upon industry and ITIL best practices.

Confidential

Client Relationship Executive, Outsourcing Services,

• Manage delivery of IT Infrastructure Services to several outsourcing engagements including DuPont, General Dynamics, GM-Saturn, St. Vincent Catholic Medical Center NYC, and Children's Hospital of Los Angeles.
• Responsible for management of IT operations, support, engineering, project work, helpdesk, and desktop support.
• Provide management of 130 direct employees and annual budgets of 30M dollars.
• Conduct service delivery assessment reviews and provide recommendations and productivity improvement action plans to client and account management teams
• Provide oversight to all IT Infrastructure administration and technical transformation activities for newly outsourced accounts.
• Manage the development and deployment of new transition and leveraged technical infrastructure support models for newly outsourcing accounts.
• Develop RFI, RFP, SOW, and Contract Proposal documentation for IT infrastructure new business opportunities.
• Provide overall Program Management of IT Infrastructure Server and Workstation refresh and migration projects for Westinghouse, Pfizer, Hughes-Raytheon and ING Group.
• Provide architectural governance in the development of tactical and long term strategic implementation models.

Confidential

Senior Program Manager

• Program Manager for Desktop Refresh project roll-out on 8,000 workstations across the US.
• Develop restructured project plan to resurrect existing failed plan.
• Direct the development of a new Operating System model which included the integration of corporate enterprise COTS, local business, and discretionary user applications.
• Manage existing resources to contain previous budget over-runs

Confidential

Senior Manager

• Manage the design, development, and deployment for custom software applications to support unique plant specific ERP, MRP, and tracking requirements of the Engineering, Manufacturing, Quality Assurance, and Human Resources departments.
• Manage the implementation and maintenance of structured approach to software development through industry standard software life-cycle modeling
• Manage the administration and security access to local LAN, end-user file management, email, local application data, and access to corporate enterprise data bases and information systems.
• Manage staff provided local end-user hardware and software support