PROFILE SUMMARY: Twenty five years of training experience in client business processes, course development and applications, management skills, technical architecture, managed training sites, training teams, and military squads of up to 200 people. Microsoft Certified Trainer and Certified NetWare Instructor, MCSE, EMCPA, EMC Proven Associate , and Symmetrix Specialist Certifications.

EMPLOYMENT HISTORY:

Confidential

Instructional Designer / Tech Writer/Course Developer: Communicate with managers/trainers in order to collect all course descriptions and other course materials from of various all departments/trainers. Meet with the managers to evaluate the present training plans. Review these changes and courses materials with the L D Manager to make any and all revisions/additions, etc. Format revisions to include and correlate the new railroad's information. Collect all upcoming training classes for 2015 from all departments/trainers to create the 2015 Training Calendar. Assist with any and all details in completing the training plan using MS Office.

Confidential

Content Developer/Instructional Designer: Performed needs analysis, content development, and delivery of SEPTA Keys System Administration and Network Administration courses for Philadelphia's Southeastern Pennsylvania Transportation Authority. Created and published training materials for instructor led classes for use by administrators using Xerox custom applications and PowerPoint

Confidential

Trainer: Trained NIH staff on new Oracle eBusiness based NBS/FPS fellowship payment plan.

Confidential

Trainer: Trained United Airlines and associated cargo handlers on Skychain, United Airlines' customized Mercator cargo handling, warehousing and shipping software. Provided OJT in cargo facilities supporting the Go live portion of the Skychain rollout. Manned call center in support of Mercator.

Confidential

Content Developer / Instructional Designer / Trainer: Performed needs analysis, content development, and delivery of SAP TRM for Massachusetts Department of Revenue DOR . Created and published training materials for instructor led classes for use by end users using SAP, uPerform and PowerPoint

Confidential

Trainer: Trained Classic Party Rental CPR their new Oracle 2010 based system. Trained CPR personnel on Oracle modules: Order Processing, Accounts Receivable, Dispatching, and Inventory Management. Provided OJT in rental facilities supporting the Go live portion of rollout.

Confidential

Course Developer / Instructional Designer / Trainer: Performed needs analysis, content, development, and delivery of SAP HCM. Created and published training materials, online and instructor led classes for use by end users using SAP, uPerform, CrazyTalk Avatars, Articulate and PowerPoint. Conducted follow up labs and updated courses. Participate in the delivery of end user training for all identified staff. Participated in Go Live support, workshops and troubleshooting to fine tune the online and instructor led courses. Participate in Post Go Live support and training optimization of work flow development and training new hire staff.

Confidential

Contract Trainer: Responsible for delivery of training related to the PeopleSoft version 9 upgrade Time and Attendance using PeopleSoft UPK and training database. Provide desk-side support to HR/CMS users. Interface daily with SMEs to ensure data accuracy.

Confidential

Team Lead: The GovTrip training team at NIH participated in training 2,500 employees in a four-month period in the government-wide travel software. This application was developed by Northup Grumman in compliance with the President's mandate on streamlining government agency travel

Confidential

Trained over 300 Associate Customer Service Representatives, partners and senior Customer Service Representatives on the Symmetrix Series 5, 6, and 7 machines, domestically and overseas. This resulted in a 80 percent pass rate on the post-course test. Evaluate and qualify new instructors on the Symmetrix product line

Confidential

Trainer: MIT's Department Heads, staff and employees on SAP HR Payroll and their custom SAP web interface for entering timesheets.

Confidential

Team Lead: Delivered SAP CRM Client Relationship Management training to Defense Logistics Agency employees in conjunction with Bearing Point and Anteon. Training included concept and process overviews, Computer Based Training CBT facilitation and SAP CRM software training. Acquired IT-III security clearance needed to access DLA facilities and SAP CRM system.

Confidential

Contract Trainer: Contact USAF administrative and network staff to confirm correct training environment. Ensure proper software and hardware are available and installed prior to start of training sessions. Confirm all network access and installation requirements are met prior to my arrival or start of training session. Train US Air Force Personnel, worldwide, and ensure their understanding in preparation for A certification, Network , FrontPage 2000, HTML 4.0, and Dreamweaver.

Confidential

Contract Trainer: FedEx Kinko employees on their new Point-of-Sales system

Pinnacle Training Corporation

• Contract Trainer: Trained students on MOC courses in preparation for W2K MCP, MCSA and MCSE certifications.
• Saturn Technical / SBC
• Contract Trainer: National rollout for training SBC Sales Reps on SFA using Horizon, a customized Siebel 7 database, for managing customers, contacts, leads and activities. Provided one-on-one desk side support
• HP / Boehringer-Ingelheim
• Contract Trainer: Confidential to train BI sales reps on their new Compaq Evo notebooks, Windows XP, and their new Siebel 7 database used for tracking sales and performance data analysis
• HP / CIBA Vision
• Contract Trainer: Confidential to train CIBA sales consultants on their new IBM ThinkPad notebooks, Windows XP Office Suite, and their new Siebel 7 database used for tracking sales and performance data

Advanced Interactive Systems / TSA

Training Manager: Managed, evaluated, and trained 30 trainers. Selected and set up training teams, managed the day-to-day operations of up to 35 Assessors at airport locations as they evaluated the Transportation Security Administration TSA Baggage Screeners to reinforce TSA's classroom training objectives. Interfaced with airport personnel, Supervisors, TSA Screening Managers, and Federal Security Directors to maintain baggage flow objectives and procedures Instructed students in the use of Explosives Detection Devices. Prepared detailed daily and weekly reports and participated in national conference calls and meetings

Confidential

Contract Trainer: Trained Berlex and regional Roche sales teams in new hardware and Insight, a customized Siebel database for sales-tracking , taught sales force how to access data from their CRM database

Confidential

Contract Trainer: Trained PeopleSoft 7.5 Human Resources Core, Time and Attendance, and Payroll applications to over 140, departments in Massachusetts state government, trained upgrade from PeopleSoft 7.5 to 8.0: HR, Payroll, and Time Attendance

Confidential

Training Manager: Screen, select, evaluate and manage MSCE candidates for five week MCSE Boot Camp. Train curriculum on Windows 2000, Microsoft NT, Novell, and Covad DSL. Install, integrate, and implement SAP R/3 into Microsoft NT operating environments. Provide and Level 2 end user support on SAP modules at World Bank. July 1999 to May 2000.

Confidential

Senior Instructor Consultant: On Novell 4.11 and Microsoft NT, Certified as a MCNI, MCNE, MCT, MCP Internet and MCSE.

Confidential

Center Manager / Senior Instructor: CNI, MCNE, MCT and MCP. Interview, hire and evaluate new instructors on Novell, Lotus, and Microsoft certification courses. Taught NetWare Certification Courses Lotus Notes Basic user and technical user Bay Networks Ethernet, Token-ring, HP Optivity, and Managing Optivity courses

Confidential

Senior Instructor: Taught over 200 CNE candidates for Unisys in preparation for CNE certification

Confidential

UNIX Instructor Certified NetWare Instructor and Consultant: Taught the following courses: UNIX System V, Release 3.2 and 4.2, Introduction and Administration, UNIX versions INTERACTIVE, USL, and SCO . Set up Novell NetWare student labs, Instructed courses on NetWare versions 3.11 and NetWare 2.2

Confidential

Independent Instructor Consultant: Taught UNIX System V Release 3.2 Interactive and SCO

Confidential

Field Engineer / Senior Instructor / Instructional Designer / : Designed, developed and instructed the Customer Interaction Skills course. Taught effective interpersonal skills and management techniques, Designed, developed and implemented courses for marketing sales representatives, customer service representatives, and managers. Lead instructor and project leader on MIPS RISC/OS project, trained field service and in-house support personnel on UNIX Fundamentals and System Administration. Guided and assisted new and associate instructors. Reviewed and evaluated each student's performance and progress

Confidential

Field Engineer: Maintain and repair Univac card reader punch. Perform engineering changes and upgrades in field, worked as repair center tech fixing field returns

Confidential

• First Sergeant of HHD, 94th ARCOM, led a 200-person unit that provides stateside administrative support for the 94th United States Army Reserve Command prior to and during Desert Storm
• Instructor - NBC: Taught NBC to 94th ARCOM - Developed the skills and techniques to instruct effectively. Prepared and taught courses on the Nuclear, Biological, and Chemical threat. Updated soldiers on opposing forces progress, Promoted to Master Sergeant
• NBC NCOIC: In charge of the NBC Section. Maintained, restocked, issued, and inspected NBC equipment. Provided technical support on NBC training and preparation, an 11-person team, Trained, counseled, evaluated, and promoted the members of the section. Promoted to Sergeant First Class
• ADP Maintenance NCO: Supervised operation of Computer Systems. Set up an ADP Training and Distribution Center. Worked with vendors' field service personnel to make power recommendations, Promoted to Sergeant, then to Staff Sergeant, Selected as Squad Leader for the training cycle, Promoted to Specialist, Appointed squad leader