IT Infrastructure Manager Resume Profile, NY - Hire IT People

EXPERIENCE:

Confidential

IT Infrastructure Manager

Maintain infrastructure within Windows Active Directory and support after-hours tasks
Manage 40 users diagnose software and hardware issues related to Windows Server 03/08
Provide IT logistics associated with client data moves and/or IT asset relocation scenarios
Supervise IT team and project engagements providing support for employees and customers
Set forth policies supporting an executive team at remote client sites or home office scenarios
Negotiate service contracts to achieve optimal value from vendors such as Hosting.com, Dell
Actively track assets to ensure virus protection, remote data backup and image accuracy
Review Help Desk portal metrics to improve response time and pinpoint problem areas
Assisted rollout cabling/installation of a Cisco-Meraki cloud-based outdoor WiFi solution
Address issues related to Exchange 365, Windows, Android, Apple, and Blackberry devices
Implemented NAS solution to increasing storage, enhancing LAN features within budget

Confidential

Desktop Support Lead

Provisioned assets for new facility coordinated on-site installs for staff and researchers
Delivered support for PC and MAC computers within an Active Directory environment
Developed a method of migrating Outlook and Thunderbird clients to Zimbra
Enabled the ability to inventory PC, MAC and Linux assets via Ocs inventory
Collaborated with peers to deploy and updated images via Backup Exec and Deploy Studio
Created wiki support documentation and set forth ITIL policy guidelines

Confidential

Manager of IT Services

Created the IT department, issued policies, and headed IT expansions and office relocations
Supervised relocating Morgan Stanley call center to the cloud exclusive of a service outage
Secured data using Utimaco encryption software via local and remote installations
Encrypted email communications between users and clients via SecuredEmail software
Deployed and managed a remote personal cloud backup solution saving 3,000 a year
Implemented enterprise antivirus solution allowing effective monitoring of remote assets
Configured a VPN solution providing remote desktop support and access to LAN resources

Confidential

Help Desk Analyst

Coordinated opening of new store locations related to IT asset configuration and deployment
Supervised weekend shifts while resolving technicians' escalated customer service requests
Analyzed and resolved performance issues of XP clients and IBM servers
Monitored Cisco and Nortel switch/router issues within a corporate WAN
Resolved escalated tickets and coordinated emergency situations during chain-wide outages
LANGUAGES Advanced Italian, basic Spanish hold dual US/EU citizenship
SOFTWARE MS Server 03/08, XP/7, Office 10/13, MacOS, MS Visio, MS SharePoint, MS Exchange 2010, Office365, Symantec Sys Recovery, Meraki Cloud Service, Safe Guard Easy, Computrace, StoreGrid, OnSip Gotoassist, McAfee Total Protection, Ghost, Deploy Studio, Avaya Partner ACS, Unicenter, Photoshop, SonicWALL, Synology Disk Station, Spinrite, ComboFix, Google Fusion Tables