PROFILE: Level IV IT infrastructure enterprise engineer / analyst with 20 years of experience in system monitoring, LAN administration, and expertise in Microsoft Windows, Unix/Linux, VMware, VMware VDI, Networker, Avamar, Data Domain, Microsoft IIS, Microsoft SQL configuration, implementation and administration

WORK HISTORY:

Confidential

Systems Analyst Confidential

• The primary goal of my current position is to work extensively with design, server and backup teams as well as the Global Operations Center. I'm responsible for ongoing allocation of data center storage to all platforms. I handle hardware and software issues related to storage management. I also work with the design team to recommend, implement, and test new storage technologies and I'm viewed as a subject matter expert within the organization
• Connects Networker servers to the SAN, NFS, and AFTDs
• Installs and configures disk storage systems Networker, SAN, NAS, DataDomain, Avamar
• Assists in the troubleshooting and decommissioning of tape storage
• Monitors and corrects storage performance issues
• Troubleshoots difficult problems and recommends appropriate actions. Enlists vendor aid when needed.
• Works beyond routine nature of tasks utilizing specialized knowledge and technology
• Documents disaster recovery procedures and participates in exercises
• System-wide responsibility on complex projects and components
• Provides direction to team members and I'm a key contributor
• Applies company policies and procedures to resolve issues
• Follows company policies to implement changes
• Helps co-workers prioritize work
• Mentors co-workers and train new employees as part of the on-boarding process
• Prepares and presents storage presentations to team members as well as other departments
• Host Team Meetings when required
• Act as manager when manager is not available when required
• Attend Daily Operations call and speak from a technical perspective on outages in their environment.
• Act as a focal point for technical escalations within the team and ensure technical concerns are driven out with other organizations or teams
• Lead problem resolution and drive out root cause corrective action
• Develop technical training materials
• Identify training gaps and/or technical shortcomings of team members to manager for input to Performance Appraisal.
• Takes ownership of learning about new storage software and hardware and teaching co-workers
• Pay strong attention to detail and accuracy
• Has ability to prioritize and complete tasks in a timely manner
• Resolves a wide range of issues in creative and effective ways
• Creates and follows documented procedures for routine and complex tasks
• Works on complex issues where analysis of situations and data requires an in -depth evaluation of variable factors
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Receives assignments in the form of objectives and determines the process by which to meet these goals
• Determines methods and procedures on new assignments and has coordinated activities of new employees
• Networks with senior internal/external personnel in own area of expertise
• Able to document and present to all levels of audience from co-workers to upper management
• Provide support to multiple business critical systems SAP, BCV, Lotus Notes, PCBr, SAP and server core systems
• Primary analyst for iTar and other confidential systems

Wintel Server Analyst

• The primary goal of this role is to be a part of a global team supporting IT Wintel infrastructure. I perform daily task under general direction, and I provide production support for a large Wintel server environment consisting of more than 1,400 servers globally. I provide support for Microsoft operating systems and server hardware.
• Applying ITIL controls while handling daily request, projects, security, and data
• Monitor server status via BCM Patrol
• Microsoft ACL table file/folder permissions and Microsoft group permissions
• Troubleshoot daily server issue within SM7 HP Service Manager 7 ticket system
• Active Directory Architecture
• Microsoft printing, print servers and print clustering
• Microsoft clustering for file, SQL, and printer
• Performance monitoring techniques on server software and hardware
• HP and Compaq Proliant server hardware configuration
• Provide remote support of server hardware and software issues
• Support of Citrix XP, Presentation Server 4.X, Xen 5.x and Xen 6.0 farms
• Support of VMWare ESX 2.52, 3.x and VMWare ESXi 3.5, 4.x host/farms
• VB, WMI, WBEM, PowerShell scripting
• Design, configure, and deploy Microsoft Windows 2000, 2003, 2008 servers
• Review and advise future project Architecture
• Provide Microsoft SQL 2000, 2005, and 2008 support to DBA Administrators
• Provide round-the-clock, global operation 7 days x 24 hours support

Confidential

Confidential

• The primary goal of this role is to be a part of a global team supporting IBM Tivoli End Point Management formerly Big Fix infrastructure which includes 48,000 servers and workstations. This role requires me to be a Subject Matter Expert and to be able to act in a lead role for level 3-5 functions and activities.
• Plan, build, and run level activities for Tivoli End Point Management. Includes scripting using Relevance and Action scripting languages
• Lead and participate in platform design, upgrade, architecture and road mapping activities
• Anticipate potential issues, troubleshoot, research and resolve issues and problems associated with server performance, capacity issues, and other Windows-related issues
• Configuration security for servers, upgrades, third party software, performance management, capacity planning and trend analysis
• Ability to provide account relationship leadership to lead other team technical members
• Participate in ITIL Equip-IT initiatives and processes
• Collaborate with various IT partners e.g. internal IT organizations, External suppliers, and 3rd party vendors , business customers and end users

Confidential

NOC Support Engineer /Administrator

• The primary goal of this role is to be one of the resources responsible for year round 24 hour and 7 day a week support and monitoring of the website infrastructure applications and associated hardware . As a NOC resource, I ensure that all interactions with client requests and reports of issues are resolved in a prompt, professional and personable manner, meeting the business' continuity objectives. I provide Level 1 some Level 2 customer service. I diagnose, troubleshoot and resolve all phone, e-mail, and ticketing system inquiries, requests, and issues received from customers regarding site functionality and operations. I also escalate those issues and inquiries to Level 2 Technical Operations Support Site Ops, Sys Admin's, DBA, DataMgmt, Help Desk and continue to work with Level 2 Tech Ops support as necessary until the issue is resolved. I manage the collection of performance and availability metrics, capacity management metrics, and continuity of service metrics for reporting purposes. I'm responsible for the installation and maintenance of the tools utilized in the day to day operations of the NOC.
• Monitoring of Internet and site applications via Tivoli and KeyNote
• Provide support of Windows, UNIX, and LINUX operating systems, JAVA/J2EE based applications, and relational databases
• Interact with clients/customer to resolve issues reported
• Provide a daily shift turn-over log to team member to highlight shift events

Confidential

Senior VMware / Windows Infrastructure Engineer

• The primary goal of this role was to work directly with the North American Lead VMware Administrator in planning, scheduling and executing VMware RDM and datastore migrations within North America from EMC Clariion CX3, CX4 and EMC Symmetrix DMX3 to newly installed EMC Symmetrix DMX4 within 12 months. Also, this role included helping Wintel Administrators with remediation of physical servers.
• Remediation of 3000 Wintel physical and virtual machines for data migration.
• Applying SOX HIPPA rules while handling daily request, security, and data
• Daily support of 7 remote VMware Host locations across the US
• Monitoring of reports, resources, and alerts from VMware host via vCenter
• Usage of EMC grabs, VERITAS Storage Foundation, vSphere / vCenter / vMotion Storage to migrate EMC LUNs and VMware Datastore from EMC CX3/CX4/DMX3 to DMX4 Symmetrix
• Updating firmware and drivers of QLogic HBAs
• Logging support issues into Peregrine Service Center and working with vendor support, IBM Support
• Troubleshooting issue via Sametime with other VM admin team members from various locations
• Development of PowerShell script to assist in automating installations and migration.
• Daily support of Microsoft Windows NT, 2000, 2003, 2008 servers, Microsoft Vertias clustering, VMware 3.5 ESX, VDI, and vSphere environments

Confidential

Senior VMware / Linux Infrastructure Engineer

• The primary goal of this role was to operationalize infrastructure for deployed applications and ensure their reliability, availability and performance within a VMware environment. I worked with software development teams to understand the architecture and software being deployed in order to build the infrastructure necessary to properly support the applications and business processes with availability and performance. I helped create standard operating procedures, checklists and monitoring points to ensure operational staff can proactively assess and resolve potential issues. I was to cross train existing VMware administrators and lead the team in technical decisions for VMware.
• Gathering requirements from software development teams to build an infrastructure that is reliable, available and performs well
• Applying SOX, HIPPA rules while handling daily request, security, and data
• Daily operations of production Java/WebSphere/DB2 and .NET/SQL applications and corresponding infrastructure
• Deploying Java/WebSphere/DB2 or .NET/SQL based applications from standard deployment packages
• Documenting standard operating procedures for maintaining applications and infrastructure
• Maintaining application availability and performance on a virtualized infrastructure
• VMware VI3, VDI, PANO, and vSphere implementation, administration and configuration
• Logging tickets and change orders in Cherwell
• Microsoft SQL or DB2 administration, maintenance, configuration and high availability setup
• Microsoft Windows Server 2003, Sun Solaris 10, Ubuntu Server, and Novell SuSE 10/11 administration
• EMC Clariion CX4 series SAN and Celerra NAS storage infrastructure

Confidential

Senior System Engineer

• The primary goal of this role was to work with the Corporate IT Architect to design, plan, and implement VMware clusters within North America data centers that had been newly acquired. I was to cross train team members in remote locations and provide technical leadership to senior junior administrators on the team. I also was the technical lead for Linux OS environments and was to work with in-house development teams. Providing daily support for VMware, Wintel and Lintel systems.
• Providing daily support for 3000 servers with 24/7 support of tier 1 and 2 servers
• Applying SOX, HIPPA PSQIA rules while handling daily request, security, and data
• Provide / update documentation and Visio topologies of enterprise infrastructure
• Provide primary support of various Linux and Microsoft server based applications:
• VMware vSphere, ESX, ESXi, VMware Server, vCenter, VDI, Red Hat 4 AS, Red Hat 4 ES, Red Hat 5 ES, Oracle Linux Enterprise 5, Oracle 11g, CentOS, Microsoft Windows NT 2008, Microsoft SQL 2000 2008, IIS 5 - 7, CVS, Shavlik, NX, WSUS, CA UniCenter Service Desk, Big Brother, BizTalk, Red Alert, CyptoStor, CommVault, zAmanda, Citrix, backup and restoration of files, help desk problem resolution, and performance monitoring and reporting of servers
• Setup and support Microsoft Windows 2003 2008 SQL 2000 2008 cluster environments
• Assist in support of various Microsoft BackOffice products:
• Internet Information Server IIS versions 5, 6, 7 and print servers
• Provide support and administrator of internal external facing IIS FTP sites including:
• Setup of Virtual Directory, security, and auditing
• Provide primary support of websites on Linux platforms Apache Tom Cat
• Provide support and administrator of IIS Intranet website including:
• Troubleshooting COM, Java, ASP, DTS, OBDC, VBS, and .NET Framework issue
• Daily review of PerfMon, Red Alert, IIS, What's Up Gold, Big Brother, ServOne, Windows Event logs and reports
• Development of various utilities to monitor and troubleshoot issues with remote users via VB, VBS, SQL, ASP, WSH, WMI, RDO, and WBEM
• Developing of script via VB, and VBS to automate daily administrator task
• Assist in setting direction and recommending of emerging technologies related to the Intel server environment
• Windows administration and support for server in 14 remote locations.
• Administration of DNS and DHCP servers
• Domain security management for 16 domains, service pack and hot-fix maintenance
• Assist in design and planning of enterprise wide disaster recovery methods
• Deployment of VMware vSphere farm onto IBM blade chassis for QA / Upgrade
• Deployment of 15 VMware ESX host in various locations within US
• Upgrade of ESX OS from 3.5 to 3.5.Update 4 and re-configuring HA VMotion , DRS, EVC
• Daily monitoring of 1200 VMware Guest OSes
• Deployment of VMware VDI farm for off-shore developers on IBM 12 blade server
• Provide primary support for enterprise wide 300 P2V project to reduce data center cost and heat
• Administration of VMware ESX host servers and VMware guest OSes Windows Linux production, UAT, QA, development, and disaster recovery environments
• Working with EMC CX4, CX3, IBM DS3400, Hitachi SANs to provide LUNs to VMware ESX and Microsoft Clustered environments via Emulex and QLogic HBAs
• Deployment of 30 Linux Servers Red Hat, CentOS, Oracle Linux Enterprise
• Provide primary support of Samba, CIFS, NFS, SSH, Linux user access, and NX remote access for X-Windows
• Scheduling of CRON jobs within Linux platform
• Providing daily support to CommVault VERITAS/Net Backup SAN administrators

Confidential

Senior LAN Administrator

• The primary goal of this role was to provide daily support for VMware, Wintel Server, and Citrix environments. I was the technical lead for VMware, Microsoft Virtual Server, Microsoft Exchange, Citrix, and IIS. I was also to perform any task given in areas where I had experience. I provided application and technical support to end user, developers, and other application SMEs when needed.
• Providing daily support for 12,000 servers 24/7 support of tier 1 and 2 servers
• Provide primary or backup support of various Linux and Microsoft server based applications:
• VMware ESX, Microsoft Windows NT- 2003, FaxSys Fax server, St. Bernard, WSUS, Surf Control, MX Logic, WAUSAU, Symantec Security Center, SolarWinds, HP SIM, Magic Support, RSA, Authnex, Visco, Citrix, IIS 5 6, SAP, PeopleSoft, Office Communication Server, Project Server 2003, Enterprise service desk, backup and restoration of files, Exchange, BES, help desk problem resolution, and performance monitoring and reporting of servers
• Setup and support Microsoft Windows NT 2003 SQL 2000-2005 cluster environments
• Provide support and administrator of IIS Intranet website including:
• Troubleshooting COM, ASP, DTS, OBDC, VBS, and .NET Framework issue
• Assist in support of various Microsoft BackOffice products:
• Remote Access Server RAS , Internet Information Server IIS versions 5 6, and print servers
• Provide support and administrator of internal external facing IIS FTP sites including:
• Setup of Virtual Directory, security, and auditing
• Auditing of log to verify Mainframe jobs to FTP sites
• Development of various utilities to monitor and troubleshoot issues with remote users via VB, VBS, SQL, ASP, WSH, WMI, RDO, Powershell and WBEM
• Developing of script via VB, and VBS to automate daily administrator task
• Windows administration and support for server in various locations
• Providing daily administrator of Active Directory support for end-users and servers
• Administration of VMware ESX host servers and VMware guest OSes Windows Linux production environment
• Assist in setting direction and recommending of emerging technologies related to the Intel server environment
• Administration of DNS and DHCP servers
• Working with StorageTek D178 D280 SAN administrators to provide LUNs to VMware ESX and Microsoft Clustered environments via Emulex and QLogic HBAs
• Domain security management for 10 domains, service pack and hot-fix maintenance
• Provide primary support for 34 virtual Citrix Presentation 4.0 server 22 Presentation 3.0 server 12
• Administration of Microsoft Virtual Server 2005 host and guest OSes Windows Linux disaster environment
• Providing daily support to Veritas/Net Backup SAN administrators

SM Senior Corporate System Engineer

The primary goal of this role initially was to migrate 400 remote users within the US. After successfully completing the goal, I was given the role of Pivotal CRM administrator with both US EMEA. I became part of the server team and then took on the roles of VMware administrator, and Wintel administration. During my time at UOP, I became SME for VMware environments, Pivotal CRM, Documentum, RightFax, Microsoft clustering, Microsoft SQL clustering, FlexLM, WSUS patching, LDAP migration, and NT 4.0 remediation.

Confidential

Midrange Open System Engineer

Confidential

Network Administrator

The primary goal of this role was to provide daily server support, end user support, and to research and provide new technical solutions that would improve performance and reduce TCO. I developed applications to assist with day to day task and to log issues reported by end users. I implemented Citrix, SQL, and VMware solutions to assist and resolve business demands and to improve delivery of business applications.

Confidential

Studying for MSCE, CCNA, EMC VMAX Symmetrix