• Microsoft Biztalk Server
• Microsoft Commerce Server
• Messaging
• Service Bus
• Partner Management
• AWS
• Technical Pre - Sales
• Performance Tuning
• TFS
• PowerShell
• SOA
• Cloud
• DNN CMS
• XML SOAP REST
• SQL DBA
• Project Management
• Azure
• IaaS-PaaS-SaaS
• WABS - MABS
• Microsoft Project
• Devops
• 14 years of experience in Microsoft Developer support supporting Microsoft Integration Software in B2B, EDI, EAI environments in various roles, most recently as a Senior Escalation Engineer.
• Experienced Developer with C, VB.Net, ASPX, powershell.
• Worked as a project manager for an important support tool released on the Microsoft download center, The BizTalk Terminator using Team Foundation Server and the MSF for Agile Software Development
• Developed and delivered BizTalk 2013 training for Microsoft Developer support and PFE engineers worldwide.
• Cloud Experience: AWS EC2, S3. Azure VM's, SQL Azure, Azure WebSites, Microsoft Azure BizTalk Services, Azure ServiceBus. Studying for AWS Architect Certification.
• Ecommerce specialist with the product formerly known as Microsoft Commerce Server, currently SiteCore Commerce.
• Member PMI, PMP certified with Agile Project Management skills.
• An accomplished Technical Project Manager and Cloud Solution Architect with experience in Azure and AWS for Cloud infrastructure IaaS and Application Integration Platform as a Service PaaS . A Devops specialist with experience in debugging production environments, architecture and development of production support tools using AGILE methodologies. Experienced in migrating Integration applications to the cloud.

Professional Experience

Confidential

Managing Partner

• Founded OnPremise Services focusing on Microsoft BizTalk Server and Sitecore Commerce. Negotiated reseller agreements with Nevatech and AimsInnovation.
• Contracted to Provide Technical PreSales support for Aims for BizTalk performance monitoring tool for their customers in the North American region. Participated in Webinars and other marketing activities with AimsInnovation.
• Created partnership with SQLSentry, the leading SQL Server performance monitoring tool as a reseller focusing on providing SQL Performance Monitoring for BizTalk environments.
• Focused heavily on cloud and hybrid cloud scenarios with extensive training on Microsoft and AWS Cloud technologies. Joined the Charlotte Microsoft Cloud meetup.
• Worked on various projects using PMBOK methodology including Websites, GSA and federal government contract work, SEO, Marketing using social media, advertising.
• Joined Microsoft BizSpark Managed the onboarding of the company to the Microsoft Partner Network. Joined NCTA the North Carolina Technology Association and participated in events regularly as a representative of the company. Worked with accountant and onboarded company to Xero cloud based accounting system. Participated in the day to day recordkeeping using this system.
• Configured New Relic to do performance monitoring for Windows Azure Website and used this extensively to tune the application. Worked extensively with balsamiq for mockups of websites and web applications.
• Earned Microsoft Partner Azure Sales Specialist Competency in Integration. Gained experience in Nevatech Sentinent API Governance.
• Developed HTML5 application using Javascript and Razor. Used PhoneGap to release IOS and Android app based on mobile friendly web application. Utilized GIT for source.

Confidential

Confidential

Beta Integration Support Engineer

• Worked as a Senior escalation engineer on the Beta Support team supporting Windows Azure Biztalk Services WABS, Biztalk Server 2013. The job's responsibilities included At the end of this time I created the official Microsoft courseware for Biztalk Server 2013 upgrade training which was a 4 day class. This class concentrated heavily on training engineers on the use of Microsoft's Hybrid Cloud technologies that interface with Microsoft BizTalk Server. Afterwards I delivered the class to a worldwide audience on several occasions. It was recorded and made into an online delivery. Microsoft Azure BizTalk Services specialties during this time included Bridges and Transforms. MABS is Microsoft's cloud based EDI and EAI PaaS solution.
• Responsible for BizTalk 2013 IaaS on Azure VM's. Developed PowerShell Scripts for the automated deployment of said BizTalk VM's and worked extensively on high availability solutions for BizTalk and SQL Server in the cloud including Log Shipping, Clustering and SQL Always On. Received Azure 5 day training on IaaS, Azure PowerShell, and networking.

Confidential

Senior Escalation Engineer

• Worked as a Senior escalation engineer for Biztalk Server supporting core Biztalk and adapters. This involves taking ownership and working to completion the most critical and time sensitive Biztalk Server 2004, 2006, 2006 R2, 2009, and 2010 issues. Some experience with Microsoft adapters to 3rd party products such as Tibco and MQSeries, WCF Sql Adapter, ftp, msmq, mllp, Sharepoint, Oracle. Created repro environments for customer solutions and debugged issues with ESB toolkit 2.0/2.1, Orchestrations, Maps, schemas, pipelines, load generation, TFS, SSO, EDI, X12 and AS2. Duties included Crashdump analysis using source code with managed and native. C, VB.Net, C . Tool usage included Windbg and Visual Studio, Network Monitor, SQL Profiler.
• Special projects include:
• PTracePlus
• Tool to format and analyze ETW traces from BizTalk, Commerce Server, Windows, MSMQ, MQSeries, DTC, NetLogon, URLMon, and WinInet.
• Duties include:
• Developer: Error handling, logging, Infrastructure for finding missing TMF files using Biztalk orchestration published as a WCF service. Trace Analysis.
• Project Management: ClickOnce Deployment, Codebox management of Bugs, management of team resources.
• Business Analyst: built the initial prototype of ptraceplus called ptrace.
• This tool plays an important role in a major initiative at Microsoft for automated ETW trace analysis for all support cases worldwide. Code from this tool is now used in a plugin to quickly solve cases via Unified Diagnostics .
• Terminator Project. This project which was developed by a team of 5 engineers in 3 different sites is hosted on the Microsoft download center at Confidential
• Architect: Created and implemented error handling, logging and BizTalkInfo class.
• Project Manager: Brought together a team of Developer resources from 3 sites across the world to Design, Develop, test and release this tool on the Microsoft download center.
• Developer: Used the BizTalkInfo class to provide needed information about the environment to this application. Added support for PowerShell and wrote PowerShell Scripts.
• Release Manager: Created daily builds and resolved issue with signing, delivery and deployment to the Microsoft download center.
• Worked with a team of 5 engineers.
• Created support blog which, is used by myself and my colleagues and in addition to the kb is our team's way of communicating Biztalk issues to the world.
• Developed rules and advanced queries for support tool MessageBox Viewer.

Confidential

Escalation Engineer

Worked as an escalation engineer for Biztalk Server supporting core Biztalk and adapters. This involves taking ownership and working to completion the most critical and time sensitive Biztalk Server 2004, 2006 and R2 issues. Special projects include: Responsibility for the handling of the PSS response to the Daylight Savings Time changes in 2007 for Biztalk Server and project management for a Biztalk Server Tracing tools project using Team Foundation Server and Microsoft Project. Specialized in performance tuning and optimizing SQL Server for heavily utized Biztalk Server groups.

Commerce Server Escalation Engineer

Worked as an escalation engineer in Commerce Server Developer Support. This involved taking ownership and working to completion the most critical and time sensitive customer issues. Primary responsibilities included debugging production and development environments running Commerce Server 2000, 2002, Feature pack 1 and reviewing Customer and Microsoft Source code to determine the cause of leaks, hangs, high cpu and other unexpected behavior. Reviewed custom asp and asp.net applications for best coding practices. Configured production environments for debug using the Debugging tools for Windows, including: adplus, cdb, iis debugging tools for windows, and windbg.

Technical Confidential

Acted as the Technical Lead for a team of 12 Support Professions who were supporting Microsoft customers using Site Server Commerce Edition 3.0, and Commerce Server 2000/2002. Worked as a liaison between my team and other teams in PSS to solve complex customer issues including: Active Directory, ASP.Net, IIS, OLAP, and SQL.. SQL DTS using Microsoft Commerce Server ETL solution Assisted in escalations for the most complex and difficult to solve customer issues. Provided technical direction and assistance to my direct technical reports in the areas of Ads, Analysis, Bizdesk, Biztalk Integration, Catalog, Custom reporting, Custom Control tshooting and development, Data Warehousing, Discounts, Direct Mail, Microsoft and 3rd party/ custom Pipeline control architecture and development, Olap PUP, User Profile Management, Solution Site implementation and development, Website Performance. Performed root cause analysis of issues worked and reported this information to the product team for future product development. Identified problem areas and filed bugs against responsible component. Represented Design Change Requests in Wartime meetings. Responsibilities included interviewing perspective Commerce Server Support Professionals.

Confidential

Beta Support Engineer Confidential

One member of a 3 person Beta team. Responsibilities included: filing bugs/ DCR's, attending feature team meetings to influence the future of the product in positive ways for Product Support Services PSS and Microsoft E-Commerce customers, developing and delivering training for PSS, writing Knowledge Base articles and newsgroup support of the product code-named Plutonium. Areas of concentration include: Administration Analysis, Authoring, Bizdesk, Catalog Management, Data Warehousing Pipeline and Transactions and User Profile Management. Developed and delivered Commerce Server Biztalk integration training for the Commerce Server TTT Train the Trainer event that was hosted in Redmond.

Support Engineer

Internet Support Team supporting Site Server Commerce Edition 3.0: Member of a small team at Microsoft that specialized in the support of the Commerce components in SSCE 3.0. Additionally this team supported Internet Information Server 3.0 and 4.0, Proxy 2.0.

PST Engineer 1997-1998

Premier Support Team: The single point-of-contact for both Aetna Insurance and Merrill Lynch for all Exchange Server issues. Responsibilities included: Product support for all Exchange-related issues - both pro-active and re-active. Writing supportability reviews. Interfaced with all levels of the organization to include Vice Presidents, architects, and the support organization to ensure high availability of Exchange Servers. Responsibilities also included backup of other high profile Microsoft accounts including Fidelity and Goldman Sachs. This role is now called a dedicated PFE.

Confidential

Worked on Exchange Server versions 4.0, 5.0 and 5.5 in the Admin Specialty Group. Interfaced with Microsoft Premier and Priority customers.

Confidential

Supported DOS 6.0 and 6.2, Windows 3.1 and 95, and Windows for Workgroups 3.1 and 3.11. Member of the Networking Area Of Concentration.

Confidential

Sales Representative

Sold Japanese electrical equipment to Honda and its subsidiaries - AAI and Toyota. OTEC is a trading company, which specializes in the import of industrial electrical equipment.

Confidential

English Teacher

Taught conversational English to individuals and groups.