IT Application Operations Director Resume Profile, KS - Hire IT People

Summary

Proactive, results-drive Director with a outstanding record of managing complex IT Operations services, as well as delivering complex informatio technology projects o time and withi budget. Professional Project and Program Management supporting all Project Management Body of Knowledge PMBOK knowledge areas. Expertise i the following:
IT Operations Leadership
Project Planning
Budgeting, Scheduling and Forecasting
Infrastructure Planning Implementation
Scope, Change and Risk Management
Global Team Leadership
Operations and Project Metrics Tracking KPIs, Schedule, Budget, Quality
Vendor Procurement, RFP and Contract Negotiations
Business, Architecture and Technology team Coordination
C-Level Executive/Stakeholder/Client Level Reporting and Presentation
Business and IT Process Analysis, Implementation and Management

Experience

Confidential

IT Applicatio Operations Director

Manage nine globally-located tiered IT operations teams, including 60 resources/4 managers
Business scope includes all front office OLTP and back-office ETL / Datawarehouse processing
Manage 5,000,000 opex/capex budget to less than 2 variance
Transformed service availability from 94.74 to 99.9
Initiated the first IT outsourcing activities for Cricket.
Manage tools to monitor real-time and batch enterprise business functions, applications and technology using tools such as Nagios, Introscope, splunk, uptime, OEM, BMC BPPM, etc. Technology includes Windows/Unix-like servers, Oracle/SQL databases, Cold Fusio, Apache, PHP, Java, Tibco, Soap, etc. Network monitoring includes firewalls, F5 load balancers, etc.
Initiated Vendor monitoring and management. Lead and manage monthly/qtly vendor ops reviews, reporting, etc.
Implemented QA and QC functions in support of production environment
Lead Change Management process
Implemented ITIL service support practices delivering efficiencies, identifying defects, and creating admin tools for users
Achieved Cost Savings through effective budget management, contract negotiations, eliminatio of redundant tools, process efficiencies, etc.

Confidential

Independent IT Consultant

During this 9-year period, I provided Sr. IT Program/Project and Operations Management as a contract consultant. Clients included Sprint, Embarq, EDS/Black Veatch
Programs/Projects included 100 millio Wireless Local Number Portability implementatio, E-commerce, Wireless Network Monitoring, Wi-Fi Network deployments, engineering .NET applications, etc.
IT Operations Manager. Managed a team of 13 cross-functional Sprint employees to troubleshoot and resolve IT system issues.

Other Leadership Experience

Confidential

Pinnacle Performance Group

Managed Program Operations for this Management Consulting/Turnaround Firm. Activities included target business acquisitio identificatio, management evaluatio, technical marketing solutions, etc.

Confidential

Bott Radio Network

Developed nationwide 16-statio automated satellite-based radio broadcasting network converting from analog to digital broadcasting.
Directed all programming and sales activities for this national radio broadcasting network.
Built four new radio stations from the ground up, including staff hiring, training, tower/transmitter site development, studio development, etc.
Increased revenue 400 from sales of programming time, advertising and non-traditional revenue.

We provide IT Staff Augmentation Services!

It Application Operations Director Resume Profile

KS

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship