Background:

• An energetic result driven I.T. Professional with more than 12 years experience and a diverse range of skills that would augment any size IT infrastructure.
• Proven track record in team leadership and training, supplying a balance of analytical, management, coaching, and technical skills.
• Proven ability in supporting multi-user networks, as well as leading high performance technology and communications solutions.
• Superb troubleshooting and creative problem solving skills
• Possesses first rate communication and collaboration skills with the proven track record of working with diverse groups effectively.
• Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment.

Technical Skills

Software Microsoft Windows OS 98, XP, 2000, Vista, Win 7, Win 8/ Server Windows NT, 2003, 2008, Novell Netware 5.0-6.5, Suse Linux, Active Directory, TC/IP, DHCP, DNS, IIS 6.0, SQL 2000-2005,Exchange 2000-2007, Office 97-2010, Access, Excel, PowerPoint, Project, Visio, Word, Anti-virus MacAfee, Symantec Enterprise Antivirus, Symantec Backup Exec, Crystal Reports v.9.0, Sophos Anti Virus/Spam, Sophos Enterprise Encryption, EPolicy Orchestrator, VMware workstation, VMWare ESX, VSphere 5, Citrix XenApp, SolarWinds, , Lotus Notes, Hummingbird, Reflections, LAN/WAN Technologies and Hardware, Proxy Remote Control Software, Ghost, Zen-Works, Microsoft SharePoint, Attachmate, Reflections, Track It, Remedy, Unity/Sevice Now, Peregrine Help Desk/Asset management Software , McAfee, Norton, VBscript, Server OS Patch installation, SSH, Telnet, VPN, RDP, VNC, DNS, DHCP, Cisco VPN Client SSL, IPSec , ALM, Powerlink, Corion, RSA Server 6.1, 7.1,8.0, RSA SecureID, ACE Server, Cisco IOS, Cisco Switch / Router Configuration, VLAN, Trunk, IP, Telnet.

Hardware Hp ProLiant / Netserver, Dell Power Edge, HP ILO, IBM RSA, 3COM, HP Procurve Cisco Catalyst 1800/2800/3000 series switches, Cisco Routers, Raid, Printers, Laptops, PBX Hardware, Avaya Digital/VoIP systems, Avaya G700 Media Gateway, Wyse Thin Client.

Experience: Clearbridge Technical

• Confidential
• Technical expertise to resolve highly complex systems level customer issues.
• Troubleshoot RSA Secure ID RSA token / Cisco SSL VPN issues and implementing new security policy.
• Resolving Issues related in RSA, ACE RSA Server, VPN, AD, LDAP, and Exchange.
• Collaborates with other teams such as Engineering, Systems and Security Operations to resolve issues.
• Analyzes identity and access management processes /workflows, recommends ways to improve efficiency.
• Projects: AD Lockout policy , RSA Client Experience, RSA Self Service Portal

Confidential

Verizon Desktop Analyst

• Setup and configure new laptops as well as reimage/refresh and encrypt existing laptops for deployment.
• Implementation of desktop environment with a focus on pc desktop / laptop configuration, image management, OS patch management, systems integration, asset management, inventory planning, procurement, and software distribution.
• Setup new laptop remotely, uncompress and deploy image through ISYS Image Server and migrate all user data to new machine, Install applications over network..

Desktop / Site Support

• Desktop/Network support for a office / production environment
• Maintain a desktop support structure to sustain efficient operations office personal and Distribution center. Managed and prioritize issues in Remedy Ticketing system
• Provided direction assistance for a 4 man team for Data security team for deployment project.
• Managed implemented branch reorganization of 600 offices in a Novell Netware Environment.
• Managed software compliance and troubleshoot tickets on all store servers POS workstations in North America and Europe.
• Enhanced, modified, and created VB scripts and batch scripts for software distribution, Patches and Password rotation.
• Executed contract work for TJX Corporation, Store Systems Production Support department to remediate and ensure PCI compliance of all store systems.
• Manage all aspects to desktop environment including antivirus system, system roll out processes, Citrix Thin clients, Avaya phone system, desktop application maintenance, Printers, patching, licenses etc.
• Setup Configured 375 HP Servers, Setup all Raid, ILO configurations, Installation Netware 6.5, Zenworks, Symantec Antivirus, installed all patches via VB script, as well as tested all servers in a E-directory environment as part of quality control prior to deployment dates.
• Prepared sites in E-directory Network for Server and PC deployment for each branch location.
• Implementing scripts used to merge users and data from existing to new environment.
• Troubleshooting any User or software issues that might arise during hardware deployment and resolve those issues in a timely manner.
• Created and manipulated users via Policy Deployment, Active Directory Edirectory.
• Setup and configured over 2000 users in Lotus Notes.

Computer I.T. Specialist

• Responsible for, maintaining multi building Elementary school network, maintaining all computer network and hardware, software, in Novell Netware environment. Assuring stability of School system network and the connectivity of all computers within the district.
• Manage operation of all computer hardware in these locations, 350 computers, projectors, printers, servers and network hardware. Troubleshoot and diagnosed network and server issues.
• Resolved Issues with User accounts in Edirectory.
• Assisted in preparation and migration from Novell to Microsoft AD environment, Built/configured HP 2003 Servers.

Computer Technician

• Diagnosed School pc and laptop hardware issues and resolved in a timely manner.
• Installations and upgrades of Computer hardware and OS XP and Campus applications
• Setup of new systems, installation of OS and Applications.