Q U A L I F I C A T I O N S U M M A R Y

Over 14 years experience, currently working for one of the fastest growing tech firms in the Maryland region, specializing in the areas of IT Solutions, System Engineering and Development, and Telecommunications Research and Development. Strengths include: Excellent problem solving skills, Ability to work independently and as part of a team, able to handle multiple tasks simultaneously, and to maintain composure in stressful situations. Identification, prioritization and resolution of problems. Experienced with problem management databases and help desk system.

TECHNICAL SKILLS:

Operating Systems:

Windows 3.1/95/98/NT/2000/2003/XP, Windows7, Novell Netware, UNIX., MS DOS 6.2, Intro to Linux

Hardware:

• IBM Compatibles mice, keyboards, and monitors , pc's, Laptops, HP printers/Lexmark printers,
• Faxes, Copiers, scanners, external DVD's / CDs, and Sun.

Software:

Remedy, MS Office Suite 97/2000//2003/2007, Word Perfect, NetSupport, KEA , Tivoli, IE 4/5/6/7, Lotus Notes 4.6 R5 , I Notes, Citrix Metaframe, LanDesk Desktop Manager, Netmagic, Expert Advisor, Host Explorer, IBM POS, Outlook, Netscape, Terminial Services Manager, Active Directory DRA tool, DNS administrator, EPO Administrator , Intro to Linux, Ghost, Fog, VPN Citrix , SM7, SM9, and Desktop Director.

Networking:

Novell NetWare 4.11, Basic knowledge of Remote Access, ATM's, Routers, Switches, pre-wiring, and T1

PROFESSIONAL EXPERIENCE

Confidential

System Engineer

• Create and fix accounts using Active Directory
• . I created adm accts and managed admin account group
• Provide end user support to customers, assisting with network and connectivity issues
• Migrations: Provided ip stack information to start setup. Made name change
• EPO administrator: pushed McAfee updated to systems on the network
• End User support: worked on mappings, profile problems, password resets, deleting accounts
• Deprovisioning accounts, account transfer, e-mail migrations
• Centrify administrator on the Active Directory side. Creating object and setting permissions
• . Linking customers network account to multiple zones as needed in Centrify
• Create and fix accounts, work with Sticky notes, and Onenote, etc.
• . Manage virtual desktops for local and remote end users across multiple domains
• . Problem solve tickets via SM9 Service Manager
• . Provide Tier support for implementation, troubleshooting, and maintenance of IT systems
• . Assist customers in resolving complex technical problems on a primary account by providing
• guidance regarding software and hardware problems.

Confidential

System Engineer

• Createing, deleting, and managing customer accounts profiles, etc
• . I create adm accts and managed admin account groups
• Provide end user support to cust. Anywhere, assisting with network and connectivity issues
• Perform Antivirus updates to systems on and off the network.
• Migrations: Provided ip stack informationto start setup.
• EPO administrator: pushed Mcafee updated to systems on the network
• End User support: worked on mappings, profile problems, password resets, deleting accounts
• Centrify administrator on the Active Directory side. Creating object and setting permissions
• . Linking customers network account to multiple zones as needed in Centrify
• Working multiple projects
• TDY: Traveling for projects at work. Floor walking assisting customers
• . Configured forward DNS

Confidential

System Administrator Team Lead

• Configure PC systems for network access.
• Enter data via pc to on-line system for tracking problems and component configurations.
• Perform workstation installations or upgrades of operating systems.
• Establish configuration management and inventory practices and guidelines.
• Configure laptops for standalone access and create customer accounts.
• Troubleshoot, do on-site repair and perform preventive maintenance on IBM-compatible
• computers and related peripherals CD-DVD's, scanners, faxes, KVM switches, and virus
• scans . Update virus protection software.
• Create and manage customer accounts profiles, etc .
• Implementing network security , printing and management strategies.
• Provide end user support.
• Communicate with team on system, network, or group problems for appropriate team
• action.
• Trained customer s on how to setup Rules in e-mail.
• Perform Network maintenance
• Active Directory experience DNS Administrator, EPO Administrator
• Perform Antivirus updates
• Update firmware, install patches, and update vmtools on servers
• DHCP Administrator Updating ip addresses in DHCP
• Exchange Server Administrator: create mailboxes, work with pst files

Confidential

System Administrator

• Respond and resolve to Remedy assigned problem tickets concerning
• Information Systems hardware and software issues.
• Troubleshoot access and connection problems to unix servers and network issues.
• Configure PC systems for network access.
• Enter data via pc to on-line system for tracking problems and component configurations.
• Create, modify, and maintain files through menu driven, command line and graphic
• interfaces.
• Perform workstation installations or upgrades of operating systems.
• Establish configuration management and inventory practices and guidelines.
• Configure laptops for standalone access and create customer accounts.
• Troubleshoot, on-site repair and preventive maintenance on IBM-compatible
• computers and related peripherals CD-DVD's, scanners, faxes, KVM switches, and virus
• scans . Update virus protection software.
• Create and manage customer accounts profiles, .pst files, etc .
• Implementing network security, printing and management strageties.
• Provide end user support.
• Communicate with team lead on system, network, or group problems for appropriate team
• action.
• Active Directory experience

Confidential

Client Support Agent

• Answer, log and follow up on all incoming problem calls to the Client Support Desk, averaging approximately 3000 calls a week, concerning Information Systems hardware and software for 200 stores and 1500 corporate users.
• Troubleshoot hardware, software and procedural problems related to above applications
• Troubleshoot applications and user problems interfacing with Unix environment
• Troubleshoot access and connection problems to Unix servers via command line and emulationpackages
• Configure mainframe, PC systems and networks at corporate and remote facilities.
• Enter data via PC to an on-line system for tracking problems and component configurations
• Create, modify and maintain files through menu-driven, command line and graphic interfaces
• Recognize, diagnose and resolve software and hardware problems
• Install, upgrade, configure and test computer components and devices at board level.
• Troubleshoot, do on-site repair and perform preventive maintenance on IBM-compatible computers and related peripherals.
• killed in basic electronics including troubleshooting analog/digital circuits with the use of testing devices such as a digital voltmeter, analog multirneter, and dual trace oscilloscopes, and logic probes.
• Create and manage NDS and File System structures. Excellent understanding of NetWare command line and menu utilities for managing objects.
• Implement network security, printing and management strategies.
• Provide effective end-user support.
• Trained customers on procedures for installing and setting up printers.
• Trained customers on how to setup desktop to their specific preferences.