TECHNOLOGY SUMMARY

Software: Active Directory, Group Policy Management, LDAP, Forefront Identity Manager FIM , Tivoli Access Manager TAM/TIM , SABRE Airline Software , HP Service Manager, Sharepoint, Vanguard IAM, BMC IAM, Digital Certificates, Anti-virus/Firewalls,SAP, Lotus Notes, MS Outlook, Mainframe RACF, MS Office 2003- Office 365, Citrix, Photoshop, RSA, Sametime connection and web, Internet Explorer, Domino, Remote Assistance, Cisco and Avaya soft phone, Checkpoint, Lync, Google Analytics, TeamViewer, Trend Micro Console, McAfee

Databases: Hogan, TAM, SQL, MS Access

Programming Languages: HTML, HTML5, JavaScript, PERL

Hardware: PCs Dell Workstations, IBM Thinkpad, Lenovo, HP Elite , MAC, HP Printers, iPhones, POS

Operating Systems: Windows XP-2008,Windows 2008 Server R2, LINUX/UNIX, MAC OSX, Andriod, iOS 8.1.2

Android 4.4 KitKat

Networking: WAN, LAN, VPN, TCP/IP, FTP, TELNET, SMTP, POP, IMAP, DNS, DHCP

PROFFESSIONAL EXPERIENCE

Confidential

IT Security Administrator

• Created, added, modified internal and external users IDs/RBAC access on Windows domain, Lotus Notes, VPN,Symantec endpoint protection, mailbox creation, digital certificates and other supported platforms and software using LDAP, Active Directory, SAP, FIM, HP Service Manager while following the FERC and SOX guidelines for compliance.
• Data Protection/Encryption, Biometrics, Email and Web Application and Social Engineering
• Meet Service SLA , HIPPA data lifecycle privacy, and knowledge of FERC, SOX for IT compliance issues.
• Provide access to iPhones, Smartcards, disposable passwords and RSA tokens

Confidential

Desktop Field Technician- Part-time

• Provided 1st and 2nd level support for break/fix utilizing remote and on-site resolutions for local contracted vendors for computers, PC upgrades, POS machines, and printers.

Confidential

Customer Service Agent ,Part-time

• Provided outstanding Customer Service to passengers traveling on Frontier or Vision Air, at Cleveland Hopkins airport for domestic and International flights
• Issue tickets through SABRE and checking bags at the Ticket Counter
• Provide service at the gate for pre-flight departures and arrivals.
• Enforced safety/security measures and protected sensitive SIDA airport zones.
• Troubleshoot PCs and Printer issues and Installed upgrades for ticket and baggage printers.

Confidential

Systems Management Security Specialist

• Documented results for tests of IT general controls for compliance with Sarbanes-Oxley
• Assisted in audits of application, operating systems, platforms, and operating procedures in accordance with the audit process/steps prescribed performing SOX section 404 compliance testing, run JavaScripts and obtain and examine information required to evaluate IT risks as well as to prepare and present resulting reports related to IT infrastructure, databases, platforms and operating systems.
• Conduct research and SQL database administration.
• Performed remediation of access for SOX compliance.

Confidential

IT Security Access Management

• Assured data integrity Encryption, Biometrics setup and access, RACF mainframe access, Active Directory, and perl scripting
• Provide Federated identity, single sign-on, for computer account management, and account provisioning processes.
• Analyzed the current technology environment to detect critical deficiencies and recommend solutions for improvement.
• Met Service Level Agreement SLA , and HIPPA data lifecycle privacy as well as GLBA to minimize the threat of information loss and to meet SOX compliance.
• Provide access to Smartcards, disposable passwords and RSA tokens.
• Conduct research and SQL database administration.
• Assisted with creating, testing and implementing network disaster recovery plans on the Disaster Recovery Team and learned the guidelines and criteria became familiar with Splunk software used in SIEM.
• Streamlined and automated account management processes to eliminate redundancy, reduce labor-intensive processes, and employ the use of more efficient and time-sensitive processes

• on various platforms and supported applications for RBAC for internal and external clients on Windows, Mainframe, Outlook,VPN, digital certificates and supported software using Active Directory, Vanguard, RACF, HP Service Manager for SOX compliance.
• Maintain and update security policies as necessary.

IT Security Analyst

• Determined and resolved computer firewall configuration and antivirus updates as well as network issues related to Sygate firewall installation both physically and remotely.
• Performed vulnerability management stop the gateways through which threats are manifested with outside attacks, remediated this threat saving over 200,000 and the offset of fines or penalties.
• Ensure the confidentiality, integrity and availability of data and systems when granting access on various platforms and supported applications using TAM/TIM. Maintain and update security policies and procedures as needed with Microsoft Office Suite Word, Excel
• Test software and perform error clean-up.

Computer Lab Assistant Part-time

• Assisted and empowered students to use hardware - PCs and software - Microsoft office suite Microsoft Word, Excel, Outlook and PowerPoint, Access .
• Manage installs of software and hardware for PCs, MAC and mobile devices.
• Created users, reset passwords using Active Directory, upgraded computers and software at semester end using ghosting and Symantec endpoint protection.