Summary:

• 5 years of experience in the Salesforce.com CRM Platform as Administrator.
• Designed junction objects and implemented various advanced fields like PickList,
• Controller/dependent PickList, Custom Formula Fields, Field Dependencies, and Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Good exposure/understanding in Profiles/Roles and Sharing Rules, Page Layouts, Email Services and Custom Objects, Relation Ships , Customized several Validation Rules, tasks, Workflow rules, Reports and DashBoards to achieve the complex business functionality.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Competent in salesforce.com - Import wizard, Apex Data Loader, and other integration tools to perform DML operation using CSV files.
• Expertise in salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like lookups, Entity Relationship data model, Roll-up summary, Pages, and Interfaces.
• Excellent Communication and inter-personal skills accustomed to working in both large and small team environments

EXPERIENCE

Confidential

Salesforce Admin

Responsibilities:

• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Hands on experience with case management.
• Worked on Web to case, Email to case, case assignment rules, customized case page layout.
• Set up case teams so that teams of users can work on cases together.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM
• Created Email Templates and also have experience in mass emailing users.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field up
• Communication with customers
• Using Apex Data Loader
• Created various custom Reports and Dashboards to measure the performance of the Org.
• Created Users and assigned them Roles, profiles, permission sets accordingly.
• Worked with field level security, sharing settings.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.

Environment: Saleforce.com platform, Workflow Approvals, Standard and Custom Object, Record types, Reports, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, data loader,

Confidential

Salesforce.com Administrator

Responsibilities:

• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created and Customized the Custom Objects, Formula Fields, Roll up summary fields, validation rules, dependent picklists, and page layouts.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created workflows and Approval processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Imported bulk data using Apex Data Loader.
• Developed and maintrained custom reports.
• Customized page layouts for Opportunity, Contact and Accounts depending upon user roles, and groups.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared documentation for internal use.

Environment: Triggers, Visual Force, Approval Process, Workflows, Data Loader, Custom Reports, Dashboards, API Integrations.

Confidential

Role: Salesforce.com Administrator

Responsibilities:

• Performed the role of Salesforce Administrator
• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email
• Alerts, Field Updates and Outbound Messages to manage the Workflow
• Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their
• Sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Responsibilities include defining documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Environment: Saleforce.com platform, Data Loader, Workflow Approvals,
• Reports, Custom Objects, Custom Tabs, Email Services Security Controls,

Environment: Saleforce.com platform, Data Loader, Managing leads Campaigns, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Formula Fields, Data Loader, Reports and Dashboards,

Confidential

Role: Salesforce.com Administrator

• Performed all tasks related to the day-to-day operations of implementation of Salesforce.com including managing users, creating custom objects, master-detail relationships, custom fields, Field-Level Security, lookup relationships, Lead assignment rules, Queues, Workflows, and Approval processes
• Lead application trainer for all on-boarding users. Created end-user documentation for the Sales departments
• Requirements definition/translation to technical specifications, workflow customization, report
• development and training documentation to support CRM Adoption, Best Practice, data management and reporting.
• Managed data loads and data quality
• Reports, Custom Tabs, Email Services Security Controls,
• Created complex reports utilizing functionality such as buckets, formulas, filters, charts and dashboards
• Instrumental in the startup of a Salesforce.com implementation
• Served as the SFDC Administrator
• Managed daily work flow

Environment: Saleforce.com, Data Loader, Reports, Formula Fields, Workflow Approvals, Data Loader, Reports and Dashboards.