| Objective | To design and develop instructional modules and systems for instructor-led, computer-based, and web-based training. |
| Skill Summary Professional, high energy, and confident Manager, Administrator, Instructional Designer, and Project Manager with a history of process and performance improvement: Relationship Skills: - Developing and maintaining good relationships with all contacts
- Prioritizing customer/contractor/designer/vendor needs
- Solving project-related issues to protect profits
- Gaining customer trust and delivering products on time and on target
Project Management Skills: - Determining project needs
- Verifying and adhering to contract specifications
- Identifying and obtaining material and supplies
- Designing and implementing cost-reducing reporting procedures
- Using Microsoft Suite and quickly learning new software
Administrative Skills: - Interfacing with engineering and production staff to ensure team buy-in for workable products
- Selecting production staff with skills that match project needs
- Using experience and judgment to prioritize and direct staff work
- Developing unique solutions for new problems based on previous challenges
Instructional Design and Development Skills: - Implementing all phases of instructional systems design ISD including needs assessment, curriculum design, course development, student evaluation, design review, and course revision if included in corporate training plan
- Working collaboratively with subject matter experts SMEs to ensure training meets current corporate production needs and can be modified/revised easily as production methods evolve
- Writing and editing leader-lead, virtual leader-led, web-based, and blended curriculum materials to address identified student needs
- Managing training projects within ADDIE and SCORM guidelines
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Detailed Instructional Designer
Background Contingency Planning
- Created West Leader Led LL training assisted with content, style, and formatting for SW, East, and MW, including case studies
- Coordinated production of East and MW ELITE Nesting Guide on-job learning activities
- Developed multiple components of U-verse Nesting Guide
- Reviewed and suggested music for Diamond Club Compensation Video sound track assisted with post-production continuity suggested production changes for future projects
- U-verse Continuation Training
- Created web-based courses, Virtual Instructor-Led V-ILT , and LL training for U-verse agents and off-shore contractors
- Maintained, edited, and updated existing training
| Director of Programs Confidential - Developed positive working relationships with state government staff locally and in Lansing to maximize government-financed business
- Supervised Program Managers to ensure that adult training programs conformed to company policies and procedures
- Involved with strategic planning, change management, team effectiveness, and performance tracking
- Monitored programs for return on investment, efficiency and quality of service delivery, and client satisfaction
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Instructional Designer
Confidential
- Successfully developed CP09 instructional packages in a fast-paced, ambiguous environment
- Conducted needs analysis with internal clients to determine exact training needed to fill skill/performance gaps
- Provided graphics and editorial support for design team as well as consulting and customer service for national and international clients
- Digital Graphics Human Resources Project Management
Confidential
- Consulted and negotiated with clients at various levels ranging from museum owners to designers and vendors
- Supervised digital graphics staff for national/foreign museum projects
- Designed and implemented graphics quality assurance processes
- Managed all components of multiple projects in regional museums including managing competing deadlines, etc., as PM
Technical Training Writer/Project Manager
Confidential
- Produced user guides, training materials, web pages, and on-line Help for educational software marketed to schools and libraries
- Beta-tested new software regarding learner needs and user interfaces
- Trained SIRS / Mandarin staff and client library personnel in pilot project for converting libraries to bar-code inventory systems
| Tools and Processes - Instructional Design, Productivity, and Internet Experience
- Create training proposals, story boards, design documents, performance support activities, evaluation materials, remediation if needed
- Implement various instructional theories, including 4MAT and Accelerated Learning AL
- Conduct task analysis and create concomitant behavior matrix to identify current training gaps and needed new skills
- Use the following Instructional Design tools and resources:
- Articulate, Camtasia, Captivate, Lectora some experience
- Information Mapping, DocuTools Lora for ILT
- Photoshop and Paint Shop Pro
- Presenter and FrameMaker
- SnagIt
- Use the following Microsoft tools at intermediate to advanced level:
- Excel, Word, Outlook, Paint, PowerPoint
- Manage the following to create case studies, role plays, reinforcement activities, other performance support tools:
- LMS, SharePoint, FileNet. AT T Connect, Adobe Connect
- Net Meeting, Go To Meeting, Q Messenger
- Determine success standards for task-mastery and create exam questions and behavioral observation check lists
- Implement proprietary tools to monitor and update project progress
- Demonstrate excellent oral and written communication skills
- Serve as a Project Manager across various industries
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