Dear Recruiter:

• I have served an instrumental role in driving revenue growth by establishing strong client relationships, managing complex, multi-million dollar projects and programs, and developing highly effective performance and quality metrics that enable optimum bottom line results. My most valuable accomplishments include:
• If your organization is in need of a highly accomplished project management leader with more than 15 years of experience building, training, and managing high-performing information services/solutions teams, please review my enclosed resume. Combining key strengths in leadership, project lifecycle management, operational streamlining, methodology development, and personnel management, I am confident in my ability to generate superior results for your organization.
• Implementing and managing Project Management Offices that deliver multi-million dollar system integration and data warehouse projects supporting as many as 100 geographically dispersed project managers. Manage a 7.2 million PMO budget and projects totaling more than 500,000 hours of development while maintaining a better than 90 success delivery rate.
• Established program management office for organizations largest client overseeing 55 full-time and contract project management personnel supporting 65 million in annual revenue.
• Identifying 5 million in cost overruns and decreasing average cost/schedule variance by 78 in 3 years by developing effective quality delivery assurance process.
• Overseeing 4 million, data warehouse implementation project. Led 6 project managers and coordinated human resources in a cross-matrix organization to deliver solution within timeframe.
• Resolved distressed 8 million marketing data warehouse project, resulting in retention of 30 million contract.
• Achieving 100 on-time delivery and outstanding ratings during quality audits.
• Devising and implementing Project Management Initial Training Program, developing selection process, curriculum, and success criteria for entry-level project managers.
• I would like to speak with you to further discuss the possibility of contributing to your organization's success. Please contact me at your convenience to arrange an interview. Thank you for your time and consideration, and I look forward to hearing from you soon.Sincerely,

Confidential

PROJECT MANAGEMENT DIRECTOR/LEADER

• Highly accomplished project PMO leader with more than 15 years of experience building, training, and managing high-performing information services/solutions teams that enable optimum bottom-line results. Proven track record of spearheading projects from inception to implementation, establishing strong client and vendor relationships, and enhancing operations, productivity, and profitability through the development of workflow processes and performance/quality metrics. Expertise in establishing/leading PMO organizations, assessing clients' business needs, risk management, budgeting, quality assurance, earned value management, and methodology development.
• PMO Leadership Business Needs Assessment/Delivery Methodology Development Strategic Planning
• Project Lifecycle Management Risk Management Earned Value Management Quality Assurance
• Operational Streamlining Client/Vendor Relations Productivity Analyses Budgeting
• Policy/Process Development Hiring/Training Negotiations Proposals Equipment Management

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Establish an enterprise level PMO providing support to 100 project managers and 2000 IT professionals. Directly support 40 IT solution project managers. Hire, lead, and oversee career progression of project managers. Train project managers and project manager trainers. Conduct quality assurance assessments, reviewing project work and deliverables to ensure methodology compliance and maintenance of timelines, budgets, and client expectations. Identify project management needs, assign managers, and prepare monthly status and performance reports. Provide subject matter expertise in defining, documenting, and implementing project management and delivery methodology as member of Methodology Team.

Key Financial Achievements

• Identified 5 million in cost overruns and decreased average cost/schedule variance by 78 in 3 years by developing PMO quality delivery assurance process.
• Overhauled a struggling program management office for the organization's 35 million systems management transformation program. The single largest internal investment in the company's history. Provided leadership that ensured the achievement of first year 6.7 million expense savings of the 5 year 60 million software and personnel expense savings plan.
• Selected to oversee 4 million, data warehouse implementation. Led 6 project managers and coordinated human resources in a cross-matrix organization to deliver solution within timeframe.
• Resolved distressed 8 million marketing data warehouse project, resulting in retention of 30 million contract.
• Avoided 1 million back-charge on existing work by ensuring on-time delivery of software application system used in credit collection industry.
• Successfully managed 1.25 million due diligence effort on potential multi-billion dollar partnership, enabling corporate executives to make strategic decisions.

Confidential

Key Operational Achievements

• Implemented enterprise level Project Management Office that delivers multi-million dollar system integration and data warehouse projects supports 100 geographically dispersed project managers.
• Established program management office for organizations largest client overseeing 55 full-time and contract project management personnel supporting 65 million in annual revenue. Program office governed data center migrations, solution development, and on-going production support.
• Achieved 100 on-time delivery and outstanding ratings during quality audits.
• Led creation and implementation of Earned Value Management System.
• Devised and implemented Project Management Initial Training Program, developing selection process, curriculum, and success criteria for entry-level project managers.
• Created quality assurance program to measure adherence to PMO methodology standards.

Confidential

A 10 billion, 24,000 employee global technology and payments processing provider, serving more than 6 million merchants, thousands of card issuers and millions of consumers worldwide. First Data securely processes the transaction and harnesses the power of the data to deliver intelligence and insight for its customers.

Director, Confidential

Manages a PMO of 50 project managers and 4 resource managers with various levels of experience and responsibility. Responsible for the quality, timeliness, and effectiveness of the project management organization as a whole and ensures PMs manage projects within the approved project budgets and escalate issues appropriately Serves as the primary point of contact for software product and application managers. Additional responsibilities include capacity management, demand management, and resource allocation of the staff recruiting and development of staff creation of training plans enhancement of existing departmental standards as well as ensuring adherence to global standards by all members of the PMO. Interface with business partners, developers, testers, release managers, peers, and executives.

Key Operational Achievements

• Effectively managed a 7.2 million PMO budget. Evaluation of project manager allocation, utilization and staff augmentation mix enabled the PMO to more easily flex with development demands.
• Successfully delivered 573 projects accounting for more than 500,000 hours of software development with a 92 percent successful delivery rate.
• Conducted the PMO in-depth evaluation of project manager effectiveness and project management processes. Conducted detail project reviews met with key project stakeholders and team members for feedback. Evaluated internal processes identifying and resolving project management deficiencies, primarily in Schedule Creation/Maintenance, Risk Issues Management, Communication Management, Budget Management, and Project Audit.
• Project audit process. Worked with newly formed audit team to implement project management phase gate review process. Project reviews are now completed in a timely manner by independent third party and ensure adherence to project management methods and standards.
• Budget variance. Implemented budget variance reviews and worked with the organization's Release Management team to resolve outstanding variances and brought the PMO into compliance with organizations budget management policy.

continued

Risk/Issue Management Escalation process. Lack of a sound project risk/issue management and escalation process put the PMO in a reactive vs. proactive mode when issues impacted project delivery. Resolved this deficiency by implementation of formal Risk/Issues Management and Escalation processes. Teams now identify risks earlier in the project and as issues arise responsible team members are better aware of their role and accountability.

Confidential

Project Manager / Software Development Strategist

Managed entire software development lifecycle of proprietary business software using Rapid Application Development RAD methodology. Conducted business/technology needs assessments and developed custom Business/Systems Requirement documents, concept/design documents, and project planning documents. Served as liaison between client and software development teams. Developed and executed software and systems test plans, ensuring quality. Tracked project performance using earned value management and statistical process control. Maintained on-time delivery schedule.

Key Achievements

• Created and implemented company's first formal project management methodology, ensuring discipline of software development and project management efforts.
• Identified and integrated best practices into development process, creating new processes and tools when needed.
• Led development of proprietary business software for clients in telecommunications, mining, healthcare, and leisure/entertainment industries.

Confidential

Information Manager

Held management and supervisory positions, performing communications and information functions including information system management, staff support, and administrative communications. Led teams from Squadron to Major Command level Headquarters, Strategic Command . Integrated information management core to assist records management, information flow, and workgroup management. Performed system hardware and software operations, management, and troubleshooting.

Key Achievements

• Created computer-based training CBT lab, increasing access and use of CBT programs by 400 percent and enabling organization to complete mission-critical goals on time.
• Doubled workload based on peak production times by modifying work schedules and developing new policies.
• Achieved 70 efficiency increase by redesigning recognition program for 5,000 employees.
• Crafted training manual to ensure consistent work quality.
• Developed management plan for 50 VIP facility visits, directing security, scheduling, and logistics for 9 departments. Visitors included President Reagan and Margaret Thatcher.