Executive Summary

Over seven years of Information Technology experience with a focus in Analysis. Dedicated problem solver with commitment to staff and clients. Strong analytical skills with the combined ability to multitask. Improved productivity and efficiency within the department by developing procedures and organizational materials. Highly motivated and quick to learn new applications and procedures.

Background / Skills

• Liaison between management, team members, clients and vendors in various industries project managers, stakeholders, technical specialists, developers, application end users
• Experience with requirements gathering, documentation and training
• Knowledge of Business Requirement documents BRD , Functional Requirement Documents FRD and User Requirement Document URD
• Experience with various applications such as Microsoft Office Professional Excel, Outlook, Power Point , Microsoft Visio, Microsoft Project, Oracle E-Business Suite, Oracle Discoverer, Adobe Dreamweaver CS3, Adobe Professional, Visual FoxPro, Google Analytics, TOAD, Enterprise Content Management ECM Captiva Documentum Webtop
• Understanding of Entity Relationship Diagram and Database Design concepts
• Experience in creating and publishing regularly scheduled and/or Ad-hoc reports, Oracle Discoverer reporting and using SQL queries. Received, documented and validated reports for end users
• Experience in Software Development Life Cycle SDLC methodologies such as Waterfall and AGILE
• Knowledge translating business requirements and user requirements into detailed specifications employing Unified Modeling Language UML Techniques such as Use Case Diagrams and Process Flow Diagrams
• Process Improvement Analyst and Business Process Management for an E-commerce Corporation
• Experience managing SaaS applications, Windows Server 2003 applications and Oracle based applications
• Dedicated problem solver with a strong commitment to staff and clients, focusing on improved productivity
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities

Experience

Confidential

• System Analyst / Web Admin Responsible for strategy and execution of web based solutions, platform developments, service offerings and planning business solutions using SDLC. Provide system flow diagrams, coordinate with developers and end business users to meet company requirements on implementations. Served as Project Lead on projects. Daily work includes maintaining and managing website content such as monitor media content, classifieds, flash and gif banner updates and also ticketing platform. Provide daily reports using SQL and Oracle Discoverer.
• Supervise process flow using SDLC life cycle by identifying, planning, requirements gathering, analysis and design and executing implementation on multiple web based applications
• Worked with various functions and end users to identify, document, and communicate standard business processes
• Develop work flow and requirements for website operations with development team, assure proper protocols, functionality and objectives are maintained
• Perform detailed analysis of business and technical requirements and worked with the development team to design solutions by customizing various standard objects
• Served as Project Leader for implementation of ecommerce ticketing platform
• Managed and monitored project budget, scheduling of project deadlines and staying within timeframe
• Provided weekly update report to management regarding project implementation using Oracle SQL and Oracle Discoverer
• Maintain company website using HTML and JavaScript
• Design custom newsletters for clients using Adobe DreamWeaver CS3
• Served as Project Leader for implementation of classifieds section
• Responsible for updating and maintaining website classifieds, blogs, event listings, ecommerce, online ticketing, articles and banners on all pages of the website
• Integrating solutions for marketing strategies and promotional campaigns for clients in various industries focusing on click-through, read open-rate and impressions on email marketing and online banner advertisements
• Manage direct e-mail marketing using MobileStorm SaaS Based and social media marketing
• Maintain and updated firewall and antivirus patches on internal computers and WiFi protection
• Train team members on website administration and 3rd party services and various applications

Tools and Technology: HTML, Adobe DreamWeaver CS3, MobileStorm SaaS based platform , Google Analytics, ZoneAlarm Internet Security Suite, LogMeIn SaaS , Oracle Discoverer, Gimp GNU Image Manipulation Program , Adobe Photoshop, MS Excel, MS Outlook, MS Word, MS Project, MS Power Point

Confidential

• Functional Analyst Lead technical and application support by providing supreme support to end user and end business users on different application platforms ranging from EMC, Oracle, Java, Foxpro and so forth. Support in Oracle database design and Oracle applications support. Created process to provide custom reports to end users more resourcefully using macros and discoverer reporting tool. Provided testing for an Oracle E-business suite upgrade during different stages of the upgrade and ensured application meets user requirements. Involved in several projects implementation project, starting with analysis, design, to user testing for Oracle and Java based applications.
• Liaised between the project management team, developers, system designers and business in crafting of the solutions to meet business challenges
• Identified the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting current and new system.
• Proactive in requirements analysis, documentation and testing on various applications
• Developed enhanced process to produce reports to end clients more rapidly and more efficiently using excel macros
• Functional Specification and User Requirement Documents
• Created department specific FAQ's, user manuals
• Administered reports for an Oracle web based system using Oracle Discoverer, basic Oracle SQL queries and Ad-Hoc reports
• Administered multiple packaged applications by providing technical support and maintaining user profiles and accounts on Java, Oracle, FileMaker Pro, Oracle E-Business, Visual FoxPro and Webtop based applications
• Documented, tested and trained employees in the implementation of a Hazardous Material Management Oracle based application
• Developed Use Cases and use case diagrams using UML and MS Visio for HMMS documentation, documented scenarios that enabled developers and other stakeholders to understand the business processes
• Administered the Goddard Directives Management System MIS on Windows Server 2003
• Provided support in testing functions for Oracle E-Business Suite upgrade AMMS
• Maintained, updated and secured ColdFusion based company website using Adobe Dreamweaver CS3
• Lead EMC Documentum Webtop Administrator OCR Capture, Webtop
• Utilized MS Office Suite including Word, Excel, Project and PowerPoint for analysis, presentation and documentation
• Provided reports from various applications by extracting data and modified for end client
• Studio Suite 8 Open Help Desk system to track and maintain customer issues

Tools and Technology: HTML, Adobe DreamWeaver CS3, ColdFusion, ECM Webtop Captiva Documentum OCR Capture , TOAD, Oracle Forms, Oracle E-Business Suite, FoxPro, Windows Server, Management Information System MIS , Microsoft Windows 7, MS Excel Macros VB editor, MS Outlook, MS Word, MS Project, MS Power Point, MS Visio, Oracle Discoverer, LogMeIn SaaS , SQL Queries, Management Information System MIS , Remote Desktop Service Terminal Service for Windows 8 , FileMaker Pro Studio Suite 8, Eclipse IDE, Offline Database 2009, Database Browser

Confidential

• Counter Agent, Computer Technician Direct customer consultant regarding upgrades, repairs and new purchases. Provided hands on support for repairs on laptops, PCs and printers in addition to new installations. Recommended security solutions and trained customers on maintaining system.
• Consulted clients on new computer hardware software recommendations
• Consulted clients on upgrades repairs on current systems
• Provided prompt accurate inventory on daily basis
• Lead technician on laptops, desktops, printers, virus spyware removal, data backup and recovery
• Replaced motherboard, hard drives, disk drives, memory cards and video cards
• Analyzed system issues using DOS-based diagnostic Hiren's Boot
• Implemented new procedures to expedite turn-over on repairs for guest satisfaction
• Managed detailed reports on technical subject matter
• Installed and upgraded software applications and antivirus with patches
• Demonstrated leadership skills by overseeing other technical assistants

Tools and Technology: Windows 95, Windows 97, Windows XP, Microsoft Office Word, Excel, Outlook , Norton Ghost, Symantec, Webroot Spyware, Hiren's BootCD DOS-Based , McAfee