SUMMARY:

Experienced PMP, PMO, and IT Management Professional with extensive leadership and mentoring experience and demonstrated proficiencies in both Enterprise and Global Program / Project Management of Application Development, Product Development and Implementation, Business Operations, Process Improvement, Merger and Acquisition Integration, and Government Mandated initiatives, managing the delivery of solutions to support various medical, healthcare, and clinical models, and information technology initiatives.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager PMO Lead, Electronic Medical Record EMR Applications, SCRUM / AGILE

Manage and track EMR Application Development Portfolio for 2 Urology EMR Applications Meridian / Urochart , assist PMO Director in managing onshore and offshore staff of Project Managers, Scrum Masters, and Business Analysts, while working closely and coordinating efforts with Quality Assurance and Product Owners Manage 12 different Agile SCRUM application development teams on a variety of projects with a focus on Meaningful Use and ICD10, ensuring all projects are completed on time and within budget, while working closely with Product Owners to prioritize, strategize, and assign resources to groomed stories for each sprint. Facilitate weekly Scrum of Scrums, collect weekly scorecards from Scrum Masters, using Burndown Charts and Velocity metrics to track progress, while working with teams to remove all impediments Manage and track all interdependencies, escalated issues and risks, related to all projects within our Project Portfolio, while acting as the Liaison between the project teams and senior management, reporting status at various steering committee meetings using various dashboards, status reports, and project road maps. Govern Project Management and Application Development teams to ensure the use of best practices, while policing all project artifact completion, timeliness, such as Business Case / Charter, ROI, Project Plan, Business and Functional Requirements, Test Plans, Traceability Matrix, Closing Documentation, and Lessons Learned

Confidential

PMO Sr. Project Manager III, Health Care Reform HCR , Service and eBusiness Applications

Managed the implementation Initiating, Planning, Execution, Control, Closing of Health Care Reform mandated changes as they relate to Service and eBussiness IVR and Web Portals , including changes to Premium Payment, Benefits, Eligibility, and Spanish Speaking Options, within IT Applications and Business Processes Worked closely with HCR, Service, eBusiness, Telecommunications, Web Portal Dev, 3rd Party Dev and Integration teams, and Quality Assurance to establish and track all work streams using a detailed Project Plan.

Confidential

PMO Sr. Project Manager, Health Care Reform HCR , Service and eBusiness Applications

• Represented and assisted Sr. Portfolio Director in managing Strategic Alignment and relationship between the Business and IT, while managing all Projects, Maintenance, Data, and Production Initiatives that align to our business portfolio, including Finance, Actuarial, Underwriting, Health Care Reform, Contracting, and Legal
• Managed large, complex Business and IT Application projects, such as Health Care Reform, and ICD10, managing the initiation, planning, execution, control, and close, while managing significant uncertainty and risk, budget, and working with senior management to ensure business objectives and strategies are achieved. Managed and supported integration / single branding initiatives as a result of HIP / GHI conglomerate merger.
• Managed the rollout of new Emblem Products mandated by Health Care Reform, requiring significant updates to Product Portfolio and enhancements to IT Applications impacting these Cross-Functional Departments:
• Group Administration, Membership and IT to manage the completion of business and functional requirements and implementation which included the product instruction sheets, category CAT and product codes PLC
• Legal / Actuarial / Finance to manage the completion of product pricing, packaging, rate filing to the DFS
• eBusiness, Public Affairs / Communications, Medical Management and IT to manage the completion of Member, Broker, and Provider Web Service updates and fulfillment documentation
• Telecommunications and Customer Service to manage the completion of IVR modifications and implementing dedicated service pods.

Confidential

PMO Program Manager, EMR, LIMS, CTMS / IVR / IWR Implementation, SDLC

• Managed and Governed multiple global projects and portfolios, overseeing a team of 2 Project Managers and 2 Business Analysts within all phases of the SDLC, including requirements gathering, development, testing, validation GMP, GCP, and GLP , IUAT, UAT, Production Launch, and Maintenance
• Developed project documents using MS Project, while connecting and collaborating project documentation and business processes, while facilitating information sharing using MS SharePoint
• Managed the SDLC of EMR , LIMS, CTMS, IWRS / IVRS, Electronic Diaries eDiary , while being heavily involved with the validation and audit process, documenting and evaluating the adequacy of both system and internal control environments by participating in and conducting technical, integrated and application audits

Confidential

PMO Program Manager, EMR, LIMS, CTMS Implementation, SDLC

• Managed and Governed team of 4 Project Consultants in the discovery, development, validation, deployment, maintenance, and support of various laboratory applications, including Laboratory Information Management Systems LIMS , Electronic Medical Record EMR , Clinical Trial Management Systems CTMS
• Managed and tracked all releases, interdependencies, issues, risks, and escalations from Project Team while working directly with Physicians and Practitioners in various Clinical / Laboratory environments including Microbiology, Cytology, Molecular Pathology, and Histology

Confidential

Helpdesk Manager, ITIL Framework

• Acted as Project Owner initiating various IVR / Web redesign projects overseeing implementations
• Managed call center operation, handling direct reporting staff of 60 call center reps onshore and offshore
• Coordinated and conducted interviewing, hiring, training/ developing, mentoring, evaluating and retaining qualified Helpdesk Analysts supporting Windows Desktop, LAN, WAN, RAS, IT Control Framework technologies

Confidential

Sr. Helpdesk Lead, ITIL Framework

Confidential

Jr. Project Manager / Business Analyst, Web and Mobile Applications,