IT Support Technician

IT Support Technician focused on installing/configuring/troubleshooting and supporting, software and hardware issues. Quick to learn and master new technology Thrives in a high-pressure environment with tight timelines, In-depth knowledge of troubleshooting network problems. Ability to foster effective working relationships with customers and vendors. Excellent communication and follow-up skills. Technically savvy with the ability to adapt to dynamic changing conditions. Strengths include the ability to monitor and prioritize trouble tickets, equally successful in both team and self-directed settings basic understanding of computer systems, languages, tools and testing methodologies.

TECHNICAL SKILLS

• Windows NT/2000/2003/XP/7 MS Office 2003/2007/2010 DHCP
• BMC Remedy Software Schedule All Client Setup Rumba
• MS Outlook Exchange Symantec Ghost McAfee Safeboot Norton Antivirus Adobe Professional Altiris Deployment Solutions Netx360

WORK EXPERIENCE:

Confidential

Phase three Large-Scale Windows 7 migration project.

• Deploying and imaging both new and used PC's for deployment to replace existing user's computers.
• Migrate user's data and configuring their new computers with no loss of data or applications.
• Install Office 2010, loading Medical software and custom user applications via Altiris deployment
• Testing for application compatibility, backing up and restoring all user data
• Increased security by installing Symantec Endpoint protection.
• Possess good customer service skills, attention to detail and multi task.
• Provide end user technical support, answer questions, and provide information via onsite support.
• Confidential Windows Deployment Engineer: Phase Two

Large-Scale Windows 7 migration project transferring the Hospital's OS from Windows XP to Windows 7. Partner with cross-functional teams of internal and external stakeholder to define requirements. Installing Office 2010, loading Medical unit and custom user applications with Altiris deployment software and upgrading RAM, hard drives. Testing for application compatibility, backing up and restoring all user data, copying all hard drive information with Altiris. Utilized and deployed new healthcare software packages such as cerner,3M. Perform testing and patch management solution. Execute group policy object workflow solutions, and the enforcement of IT policy, procedures and standards to meet emerging business requirements. Provide Tier 1 and 2 support for client workstations, resolve system and program issues for all Confidential

Confidential

Moving profiles and migration of user data Working knowledge of Windows 7 both building and supporting Mapping drives and printers Working with MS-Outlook PST files Solid experience with IP configurations Able to effectively and efficiently troubleshoot various software applications MS-Office, Adobe Acrobat, Virus/Malware software, etc. Basic hardware troubleshooting - hard drives, memory, CD-ROM, etc.

Experience with Remedy call tracking software.

Confidential

Large-Scale Windows 7 migration project transferring the Hospital's OS from Windows XP to Windows 7. Partner with cross-functional teams of internal and external stakeholder to define requirements. Installing Office 2010, loading Medical unit and custom user applications with Altiris deployment software and upgrading RAM, hard drives. Testing for application compatibility, backing up and restoring all user data, copying all hard drive information with Altiris Utilized and deployed new healthcare software packages such as cerner,3M. Perform testing and patch management solution. Execute group policy object workflow solutions, and the enforcement of IT policy, procedures and standards to meet emerging business requirements. Provide Tier 1 and 2 support for client workstations, resolve system and program issues for all applications utilized in each medical unit.

Confidential

Pershing- Desktop Support

• Supports 2,000 users in a Windows XP environment Windows 7
• Use Remedy 6,5 to access trouble tickets
• Supports MS Office 2003, 2007 2010 web-based applications
• Support custom financial databases and applications
• Provide support replace parts on Xerox, Konica and HP printers
• Replace hardware in Dell laptops and desktops
• Provide basic networking support

Confidential

PC Technician Perform task as requested related to implementation, administration, and support of Workstations/Laptops with Microsoft operating system, including software installation, configuration, upgrades, troubleshooting, and repairs, with little or no direct supervision. Provide support for 2003/2007 Microsoft Office suite Troubleshoot network failures and identify Lan and Wi-Fi network problems when they are related to workstations, laptops, computers on wheels COWs Track all service request and trouble tickets using Remedy Provide support to various offsite locations

Confidential

• Troubleshooting and resolving user's issues in eClinicalworks ECW and electronic Health Exchange. EHX ECW certification pending practice shadow.
• EMR and billing certified with eClinicalworks software
• Documentation of issues and problems resolution of vendor's support portal.
• Maintain appropriate security access settings for all users in eCW.Work system and interface error correction list, duplicate patient account records and lab reconciliation buckets.

Confidential

• Answer calls and open/track trouble tickets from vendors and customers to investigate network problems.
• Using knowledge and creative communication skills able to troubleshot LAN/WAN connectivity issues up to 25 daily stopping disruption of daily activity.
• Maintain excellent relationships with internal administrators and external vendors in order to ensure network outages were solved quickly and effectively.
• Quick and timely response to emergency calls from top executives resulting in fewer network disruptions.
• Interface with various service providers to report, investigate and resolve network outages.
• Adhere to internal Network Operations Control escalation procedures and processes.

Confidential

• Manage day-to-day computer support/networking problems and assist in software upgrades.
• Monitor customer circuits and data feeds such as T-1/T-3 and OC3.
• Installed, monitor and manage Cisco routers, switches and rack/stack.
• Hands-on with data test equipment, Fluke meters.
• Troubleshoot basic LAN/WAN problems such as wiring.
• Investigated and resolved any problems that emerged, provided technical support.
• Monitored network via HP Openview, Cisco Works, and Concord Nethealth.
• Document the network with Visio drawings and diagrams.
• Maintain excellent relationships with internal administrators and external vendors in order to ensure network outages were solved quickly and effectively.
• Using knowledge and creative communication skills, I was able to troubleshoot Lan/Wan connectivity issues up to 25 daily stopping disruption of daily business activity.
• Quick and timely response to emergency calls from top executives resulting in fewer network disruptions.