Summary

• More than 15 years of experience in the Information Technology industry
• Strong performer in developing and maintaining mainframe application software
• Proven ability to work well in a team environment
• Extensive customer interaction experience

Technical Skills

• MVS OS/390 Windows 98/2000/XP COBOL COBOL II
• JCL Easytrieve Plus CICS IBM utilities
• SyncSort File-Aid IMS Batch DB2
• VSAM Endevor CA-7/11 Control M/R
• Word Excel Peachtree CRM
• Work Experience

Confidential

Information Analyst

• Production Support for VW financial systems
• Provided sole production support for 13 VW systems
• Performed daily monitoring of the jobs within the systems
• Made system enhancements and changes as defined by customer service requests following T-Systems and VW established procedures
• Resolved customer problem and/or question incidents as they were opened
• Conducted reviews for own work and participated in reviews of others work
• Participated in semi-annual Disaster Recovery Tests
• Performed monthly updates to Taxware system files when change notifications were sent from ADP
• Created system documentation for turnover of support to off-shore team
• Conducted Knowledge Transfer sessions with off-shore team
• Created mock incident exercises for off-shore team to perform
• Reviewed the results of exercises to ensure off-shore team's system understanding before turning over support

Environment: Cobol, DB2, IMS DB, File-Aid, JCL, FTP, Doc-Aid, Pan Valet, CA-7, IBM Utilities

Confidential

Information Analyst

• Project to bring GM of Canada and NAIPC into the US Common system
• Created new program and job member
• Created and executed unit test cases, verifying results of execution

Environment: Cobol, CICS, DB2, IMS DB, File-Aid, JCL, Synsort, Easytrieve, CA-7, IBM Utilities

Confidential

Information Analyst

WorldBook Project Analysis

• Searched all the mainframe Vehicle Order Management mainframe programs for internal table limits for model codes, option codes, and special hard coding of option family codes
• Documented analysis results:
• Listed each program name
• Specified the DB2 table the program was reading
• Specified what data the program was using
• Listed the coded table size and current number of entries
• Specified which option family codes were being checked
• Created an estimate of the effort needed to make the changes

Environment: Cobol, CICS, DB2, IMS DB, File-Aid, JCL, Synsort, Easytrieve, CA-7, IBM Utilities

Confidential

Information Analyst

• Project to bring GM of Canada and NAIPC into the US Common system
• Made modifications to existing process flow diagrams and documents
• Created process flow diagrams and documents for new processes
• Performed analysis of existing programs to determine changes necessary to meet requirements
• Updated technical designs of existing program and job members with the necessary changes
• Created technical designs for new program and job members
• Changed existing program and job members
• Created new program and job members
• Created and executed unit test cases, verifying results of execution
• Conducted reviews for own work and participated in reviews of others work
• Executed system integration test cases, verifying results

Environment: Cobol, CICS, DB2, IMS DB, File-Aid, JCL, Synsort, Easytrieve, CA-7, IBM Utilities

Confidential

Sales Account Executive

• Followed correct procedures for sales of computer hardware and components
• Established relationships with technology and business decision makers
• Followed store procedures when processing the various forms of payment
• Accepted payment from clients for their purchases, ensuring proper change is given when required
• Managed complete sales cycle from lead generation, proposal creation and delivery, to building and maintaining on-going client relationships
• Communicated solution options to clients
• Established long term business relationships with clients and business partners
• Tracked client communication using CRM
• Prepared sales quotes and issue invoices using Peachtree Accounting software package
• Prepared and issued service work orders
• Assisted in routine cycle counting of all inventory
• Maintained office and warehouse cleanliness

Environment: Windows XP, Microsoft Office suite, Peachtree, CRM

Confidential

Cashier

• Operated the cash register on the checkout lane
• Followed store procedures when processing the various forms of payment
• Accepted payment from guests for their purchases, ensuring proper change is given when required
• Followed store policies and procedures when accepting coupons. Checking: expiration dates, proper item is purchased, correct quantity is purchased
• Followed store procedures and state laws regarding the purchase of alcohol and tobacco
• Other miscellaneous duties included: collecting trash, sorting unwanted items to be returned to the departments, cleaning, collecting carts from the parking lot

Confidential

Information Analyst

• Cadillac Certified Pre-Owned Automobiles
• Sole support of the CCPA system performing daily monitoring of transaction processing
• Performed daily monitoring of transactions through the CCPA system
• Worked closely with the GM business client to understand the business needs of the system
• Informed the GM business client of transaction rejects to ensure accurate month-end sales counts
• Created and distributed month-end reports in Excel from data downloaded from the mainframe
• Upgraded the month-end processing from Windows 98 to Windows 2000
• Performed all testing of mainframe upgrades to ensure continued application functionality
• Conducted Disaster Recovery Test of the CCPA system
• Made system enhancements and changes as defined by customer service requests following CMM processes under EDS established system life cycle procedures

Environment: Cobol, CICS, IMS DB, File-Aid, JCL, Synsort, Easytrieve, VSAM, CA-7, IBM Utilities

Confidential

• Provided production support for the Cadillac Custom Express Delivery system
• Performed daily monitoring of the jobs within the CXD system
• Made system enhancements and changes as defined by customer service requests following CMM processes under EDS established system life cycle procedures
• Participated in reviews
• Worked on the Reservation Tagging enhancement and conducted all reviews of the test results with the GM client
• Interacted closely with those who supported the Vehicle Transportation Information System, thoroughly testing the interfaces between the two systems when changes were made to either system
• Participated in the on-call rotation for the CXD and Vehicle Order Management systems

Confidential

• Worked within the team that supported the Cadillac Sales, Service, and Marketing systems
• Over time, performed primary support for the following systems: Modification Campaigns, Ten Day Sales, Customer Delivery Reporting, Sales Communication, Dealer Communications, and Order Processing
• Performed daily monitoring of the jobs for each system supported
• Made system enhancements and changes as defined by customer service requests following EDS established system life cycle procedures
• Participated in reviews
• Participated in annual Disaster Recovery Tests
• Coordinator for conversion of Control M/R to CA-7/11
• Technical lead for conversion of Development Management Service DMS macro code to Command Level CICS
• Technical lead for the project to add the new Catera vehicle
• Provided technical expertise to other team members and transferred knowledge and skills to developing team members
• Interfaced with several departments and management levels within GM Cadillac Vehicle Sales and Service Marketing organization.

Environment: Cobol, CICS, IMS DB, File-Aid, JCL, Synsort, Easytrieve, VSAM, Control-M, CA-7, IBM Utilities