Level 1 Support Analyst Resume Profile, CT - Hire IT People

OBJECTIVE

To obtain a position in the IT industry, in which my talent, hard work and years of experience will be beneficially utilized.

EXPERIENCE

Confidential

Windows 7 Upgrade Technician- Deploy updated images to PCs and Macs. Hardware upgrades and repair to workstations, printers, laptops and desktops.
Supported Hardware: Lenovo Laptops Pads Lenovo Desktop PC's, Dell Laptops Dell Desktops. Ipads, Macbook Pro Laptops and Mac Desktops, IPhones, Android phones.
Utilize company ticketing system Service Now to track all support calls Systems: Windows XP/7. Also handled desktop support to users when necessary.
Support end users on Windows and Mac Platforms, MS Office 2010 and 2013, IE, Firefox, Symantec Endpoint Protection, Adobe Reader, and other various in-house applications.

Confidential

Associate PC Repair Specialist-

Help Desk support and resolution to 5,000 clients internal and external. Deploy corporate images to PC's RSA VPN, Microsoft Remote Desktop, Altiris Carbon Copy. Hardware upgrades and repair to workstations, printers and laptops.
Supported Hardware: IBM Think Pads IBM Desktop PC's
Utilize company ticketing system Service Desk to track all support calls Systems: Windows 2000/XP/2003, Lotus Notes 5.5/6.5Administration Support: Active Directory, WinNT, Windows 2000 Server and Advanced. Create and Update Technical documents, procedures and upgrade implementation to change. Support end users on Windows Platforms, Lotus Notes, MS Office XP, IE, Firefox, Outlook, Symantec Antivirus, Adobe Reader, and other various in-house applications.

Confidential

Level 1 Support Analyst-

Helpdesk support and resolution to 10,000 clients internal and external
Create/Maintain/Deploy corporate images to PC's utilizing Ghost 7
RSA: VPN, Microsoft Remote Desktop, PC Anywhere, LANDesk, VNC
Hardware/Software upgrades and repair to servers, workstations, printers and laptops

Supported Hardware:

Dell GX110, GX240, GX260, GX270, IBM, Micros POS, TimeLox,
Card Readers/Scanners, Monitors CRT/LCD, Peripherals
Dell Latitudes, IBM ThinkPads, Gateway Solo 5100/5300/9500, Dell Inspiron

Printers:

Boca, Lexmark 2390, Epson, HP LJ 4/4050/4100/5000/5SI/8000/8150,
IBM 4232/6400, Micros Auto cut/Thermal, Promo Printers.
Utilize company Heat Ticketing system Heat to track all support calls
Systems: Windows 95/98/2000/NT/2003, AS/400, AIX, POS, Lotus Notes 5.5/6.5
Administration Support: Active Directory, WinNT, Windows 2000 Server and Advanced.
Create and Update Technical documents, procedures and upgrade implementation to Change
Management Requests. Support and train Level One Analysts and end users on Windows Platforms, Linux, Lotus Notes,
AS/400, UNIX, Aix, MS Office XP, Micros, POS, Espresso, IE, Firefox, Outlook, McAfee, Adobe Reader, and other various in-house applications.

Confidential

Level 2 Help Desk/ Desktop Support Technician- Helpdesk support and resolution to 300 clients internal and external. Create/Maintain/Deploy corporate images to PC's, Phone support, of Point of Sale Systems, for retail chain.
Systems: Windows 95/98/2000/NT/XP, AS/400, AIX, POS, Microsoft Outlook 2000
Administration Support: Active Directory, WinNT, Windows 2000 Server.
Create and Update procedures and upgrade implementation to Change
Management Requests. Support and train end users on Windows Platforms, Linux, Microsoft Outlook,
AS/400, UNIX, AIX, MS Office XP, POS, IE, Norton Antivirus, Adobe

Confidential

Field Service Technician/Help Desk Technician-Install, maintain and troubleshoot
Computer systems including Hewlett Packard and other IBM compatibles with UNIX SCO,
Windows 95, 98, and 2000 software. Okidata Printers. Extensive client contact.

Confidential

MIS Assistant Part-time temporary - Answer incoming calls to Y2K Department. Utilize Excel for processing service requests and logging Y2K letters. Use Microsoft Word mail merge for sending out Y2K compliance update letters, process expense reports and various clerical duties.

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Level 1 Support Analyst Resume Profile

CT

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