SUMMARY:

• Managed, monitored, and scheduled batch jobs/backups data entry data recovery/restore.
• Monitored systems for performance and availability, and responded to alerts and system error messages.
• Handled various customer/user requests regarding computer problems via phone calls, e-mail, and walk-in for over 2,500 end-users.
• Installed and configured Windows Servers 2008, 2008 R2, and 2012 using the Initial Configuration Task and the Server Manager.
• Windows 7 deployment and User files and settings migration using Windows Deployment Services server WDS within the Windows Active Directory, Microsoft Deployment Toolkit MDT , Windows Automated Installation Kit WAIK , Windows System Image Manager WSIM , and User State Migration Tool USMT .
• Trouble short, diagnosed, and resolved SW/HW problems on various environments
• Tracked SW and HW inventories.
• Tracked and Logged incident problems relating to computer hardware and software, and networks, for resolution.
• Used Remedy Ticketing System to track customer requests.
• Capable of performing system administration duties including software and hardware installations and upgrades.
• Worked with Company Vendors for SW/HW problem resolution.
• Managed user accounts and user access on UNIX Solaris, LINUX and Windows systems and Mac OS X Servers.
• Active Directory installation and configuration, dcpromo newly installed Windows Server to a Domain Controller, add roles and services, account management on Windows Servers Knowledge of Windows registry management.
• Added/Replaced computer HW devices Power Supply, Motherboard, Serial ATA disk drives, memory and video cards , and external peripherals.
• Worked and build solid relationship with customers.

SKILLS:

• Operating Systems: MS Windows 8.1, 8, 7, XP, MS Windows Server 2012, Windows Server 2008, 2008 R2, Windows 2003 Server, MS DOS, Mac OS X, UNIX Solaris and Linux OSes.
• Software: MS outlook, Word, Access, and Excel, Oracle DB, MDT, MS Windows AIK, USMT, and Symantec Ghost, and the Windows Active Directory.
• Languages: Good familiarity with UNIX Shell scripting, Pearl Scripting, Oracle SQL PLUS languages, basic Windows scripting VB and BASH scripting .

EXPERIENCE:

Confidential

MSP System Engineer

• Performed wiping data from Hard Drives using the quick format command
• Upgraded memories on old machines running Windows XP that are ready for upgrade
• Removed Video cards from old machines and added to new machines for dual monitor to function properly, and then downloaded and installed associated drivers.
• Performed system imaging/re-imaging using a Network Share folder and /or get the image from an installation disc.
• Performed system audit and inventories.
• Performed the replacement of old computers running Windows XP with new computers running Windows 7 Enterprise 2013, using a task list Trouble shot HW and SW problems.
• Helped end-users with technical questions.
• Backed up user profile data and applications to a Network Share folder, and then restored user profile data and applications that were backed up, to the upgraded computer using User State Migration Tool USMT and /or Windows Easy Transfer
• Trouble shot failed user profile backups and failed windows 7 migrations to new PCs.
• Restored users MS Outlook personal files and folders PST Files .
• Managed and configured MS Outlook user accounts and settings.
• Provided technical support to end-users.
• Deployed Windows 7 from Windows Servers 2008, 2008 R2, and 2012 to various users in various locations at Boston Medical Center BMC using Windows Deployment Services server WDS within the Windows Active Directory, Microsoft Deployment Toolkit MDT , and the Windows Automated Installation Kit WAIK .
• Trained new employees.
• Helped with managing anti-viruses protection SW and manually performed windows updates, device driver management, and assisted end-users with computer question.
• Managed and created user accounts, user password reset, and file system permissions on UNIX Solaris and LINUX systems.
• Active Directory installation and configuration, dcpromo the local machine to a Domain Controller, add roles and services, Managed users and groups accounts on Windows Servers, Managed computers, group policy, and domain controllers in Active Directory.
• Responded to alerts via e-mail and software monitoring tools.
• Downloaded and installed all required 3rd party software as directed by Boston Medical Center.
• Installed any associated local or network printers, scanners, keyboards and mice.
• Documented HW and SW issues that occur during installations, resolved or escalated problems, and then submit a report at the end of the day.

Confidential

Windows 7 Migration Technician

• Unboxed 500 HP new computers daily and put them away for future replacements.
• Took inventory of all computers running Windows XP in various locations at MGH, and collected all required information needed, for the upgrades to be performed, and used the result to update the database, using Excel Spreadsheet.
• Assisted in the deployment of Windows 7 from Windows Servers 2008 and 2008 R2 to various staff and customers in various locations at the Mass General Hospital MGH using the Windows Deployment Services within the Active Directory, and the Microsoft Deployment Toolkit MDT . Used the Windows Automated Installation Kit WAIK and the Windows System Image Manager WSIM for creating and configuring answer files for deploying Windows images to client computers.
• Performed the replacement of old computers running Windows XP with new computers running Windows 7 Enterprise 2013, using a task list.
• Performed other upgrades from Windows XP to Windows 7 Enterprise 2013, using a captured configuration image file unattend.xml and a USMT tool set stored in a USB Flash Drive.
• Backed up Users profile data and applications to a Network Share folder and imported/restored users profile data and applications to the upgraded computer.
• Performed windows updates, device driver management, and assisted end-users with computer questions.
• Managed and created user accounts, user passwords, and file system permissions on local and remote systems.
• Managed users, computers, groups, group policy, and domain controllers using Active Directory.
• Responded to alerts via e-mail and software monitoring tools.
• Trouble shot failed backups and restores, Trouble shot failed windows 7 migration, Trouble shot and retrieved users MS Outlook personal files and folders PST Files
• Configured MS Outlook user account and settings and provided technical support to end-users.
• Installed all the Partners HealthCare, desktop, and other 3rd party applications as directed by Partners HealthCare.
• Installed all associated network printers to the new upgraded computer systems.
• Installed or replaced monitors, keyboard and mouse Trouble shot HW and SW problems during upgrades or replacements
• Downloaded and installed all required drivers.
• Documented HW and SW issues that occur during installations, resolve or escalate problems, and submit a report at the end of the day.
• Added/removed physical memory cards, Video cards, and removed system hard drives from old computers.
• Updated the HP Service Manager database this is the entire database for all Partner's devices with the information collected from each device, and then close the Work Orders/Ticket for each completed device. Service Manage.

Confidential

IT PC Support Technician

Project: Windows 7 Deployment About 300 Dell PCs including Laptops

• Used a 500 GB external hard drive containing the Windows Pre-installations Environment Windows PE required to deploy Windows 7, on to new Dell systems, and then encrypted all data on all the C: drives for all users via the McAfee encryption console, and to boot new systems using the Dell LTI System Center Configuration method.
• Wiped, formatted, and partitioned new system hard drive using the diskpart utility.
• Installed all the required applications for all users using the System Center Configuration Manager's Software Center and the Experian network shared folders.

Confidential

Volunteering

• Provided basic technical and application support to CCTV members on MAC OS X and Windows.
• Performed some system administration duties including software and hardware installations.
• Performed software downloads and uploads
• Assisted members with their e-mail account issues, web site, and network issues, and resolved them.
• Managed user accounts and user access on Windows systems and Mac OS X Servers environments.
• Managing and monitoring other Hardware such as printers and scanners.

Confidential

Site Engineer/Technical Support One day assignment

• Provided Technical Support for students taking Bar Exam.
• Answered user inquiries regarding software operations.
• Troubleshot, and resolved hardware and software issues.
• Observed software functioning to verify correct operations and detect errors.
• Logged computer problems using incident tracking report log for resolution.
• Investigate and resolve problems to provide technical assistance and support.
• Uploaded Exam files to ExamSoft web sites for processing after completing exams.

Confidential

Desktop Support Technician

Provided Technical support and Software Assistance in a Virtual Desktop Environment known as iWin through a MyDesk which is a Remote Desktop access to various PCs for Morgan Stanley and Smith Barney end users.

Confidential

Maintained the entire Cambridge cemetery, using the 32 inch mauler and the weed whacking machines.

Confidential

PC Desktop Support 16 Hours Work

• Set up, installed and configured new desktop PCs to run Windows XP Professional.
• Executed MS SQL Server Scripts to configure HW after installation.

Confidential

Desktop Support

• Provided technical desktop support to staffs using computers running Windows XP, Windows 7 and Mac OS X Servers environments.
• Migrated user files and settings from Windows XP to Windows 7 using Microsoft WAIK and USMT and performed software installations and upgrades, and printer installation.
• Worked with vendors to resolve computer issues.
• Used Remedy Ticketing Systems to track and process customer requests/information.
• Assisted in troubleshooting and diagnosing daily operations of desktop computer software and hardware issues.
• Created new accounts, extended file system permissions and set Outlook email accounts.

Confidential

Volunteering Assistant Computer Skills Teacher/Aide

• Assisted in teaching computer skills to Cambridge residents.
• Resolved various computer software and hardware issues.
• Worked with students having problems with e-mail programs, basic network connectivity and Internet tools usage.

Confidential

IT Help Desk/Computer Operator

• Used Manage Now SW to perform Help Desk tasks.
• Used Open Book SW to monitor critical jobs and signed off after completion.
• Managed and monitored batch jobs/backups.
• Performed file system restores, and resolved network issues.
• Performed software installations and upgrades, and printer installation.
• Used Windows resource monitor and other monitoring tools to proactively managed and monitored systems.
• Performed database management and queries using Oracle SQLPLUS and Microsoft SQL Server.
• Performed windows updates, device driver management, and assisted end-users with computer questions.
• Managed and created user accounts, user passwords, and file system permissions on local and remote systems.
• Managed users, computers, groups, group policy, and domain controllers using Active Directory.
• Responded to alerts via e-mail and software monitoring tools
• Trouble short SW/HW problems, and resolve or escalate.

Confidential

Computer Operator

• Replaced and partitioned damaged disks, and monitored disk space usage.
• Handled users' requests from end-users.
• Managed Net Backup and Backup Exec backups
• Performed file system restores, and resolved basic network issues.
• Performed Solaris, Linux, and Windows software installations and upgrades.
• Downloaded and installed SW packages and security updates.
• Ran periodic programs.
• Worked with shell scripts UNIX shell and Perl for tasks automation.
• Responded to alerts via e-mail and software monitoring tools.
• Created and managed user's accounts.
• Managed file systems.
• Used Big Brother software monitoring tools to proactively monitor systems performance and availability.
• Worked with technical support and/ or vendors to resolve software/hardware problems, and escalated problems.