PROFESSIONAL SUMMARY:

Over 16 years of IT experience which has ranged from providing end user support and training to interfacing between technology departments, to leading large scale technology projects, to interfacing directly with executive management in companies ranging in size from small businesses to large enterprise environments.

PROFESSIONAL EXPERIENCE:

IT Manager Confidential

• Lead IT overhaul of the entire company. I approached every aspect of this overhaul as though each part was its own IT project. I would assess the current state, define the problems or business needs, define an action plan, budget, timeline, and implement and train staff on new IT services at 4 Offices, which included 75 local employees and additional remote staff and contractors over 60 of the staff have Advanced degrees .
• Managed 17 Windows 2008 R2 servers AD, DNS, DHCP, GPO, AV, DFS, Backups, archival, security, certificate services, RADIUS
• Test and roll out patches and server side application upgrades WSUS
• Built Sharepoint 2013 and SQL 2012 cluster on Hyper V failover cluster with ISCSI VHD set
• Managed Appassure DRP hot standby environment server imaging and archival, and BackupExec 2012 tape backups
• Managed VOIP Phone system
• Managed and deployed Palo Alto Edge IDS devices Wildfire
• Managed Layer 3 switches, Cisco ASA 5515, and 1100 series WAP's
• Defined VLAN's to segment LAN traffic
• Upgraded VPN to Cisco ASA AnyConnect from Windows 2003 L2TP RAS server
• Upgraded and managed cloud based Exchange 2007 to Local Exchange 2013 server
• Managed centralized licensing service Flex LM for Engineering products includes CAD, Solidworks, Tanner L edit, Altium, Microwave Office, Ansoft ME, EPDM Vault, and CCS
• Developed networked Simulation Server Cluster solution
• Managed vendor relationships
• Created master asset and license management system via Access DB
• Supported all workstations Windows XP Pro, Windows 7 Pro, Windows 8.1 tablets, IPADS
• Scripting languages: Powershell, VBScript, BASH vim
• Designed extranet site using RHEL 6.5 and OwnCloud
• Responsible for writing and implementing IT policies
• Supported all end user application questions, virus removal, and security training.

Director of Confidential

• In January of 2011, I was hired at the New River Center for Energy Research and Training NRCERT for Community Housing Partners as a technical IT resource for a Department of Energy grant ARRA stimulus funded building and implementing a distance learning network and an online learning platform. I was responsible for all of the in house technology for the training center.
• Managed Multimedia development team, I was the hands on technical lead for the team
• I managed a team of 12 5 IT staff, 7 Operational staff
• Built internal infrastructure with Dell Blade servers, and ISCSI Windows 2008 R2, DFS, IIS, AD, GPO, Hyper V cluster with Failover service
• Lead the development of distance learning network, custom JAVA LMS, online assessments and the development of mobile content specifically for IPADS in the classroom
• Developed class curriculum by implementing ADDIE instructional design model
• Led the effort to become IREC accredited
• Assessed all new technology ranging from IP cameras, to software applications to IPADS in the classroom to HD distance learning technologies and determined classroom implementation and rolled out where appropriate and effective.
• Managed VOIP Cisco system phones and Cisco Call Manager
• Invited national speaker for IREC

Store Systems Engineer Confidential

• Roanoke Virginia Engineer and support all IT solutions for the Retail division 3200 locations.
• I worked with Advance Auto Parts corporate IT team for the Store Systems Engineering Team. We were responsible for engineering all of the technical solutions which went into our 3200 retail locations. This included but was not limited to: store servers, digitized registers, intranet applications, databases, electronic catalogs, networking equipment, RF and wireless equipment, satellite TV, VOIP phones, analog phones as well as security and POS point of sale functionality. We were also tier 4 support staff. We were the IT solutions providers for the entire Retail division for Advance Auto Parts. As a Senior IT Engineer for the Retail division of Advance Auto Parts corporate IT division, I worked on large scale projects and had to have a wide range of skills and exposure to a very broad range of enterprise applications, data modeling and warehousing, disaster recovery as well as budgeting, planning and tracking large scale projects and other project management skills.
• Technical Lead for 8 million dollar RF upgrade as part of PCI compliance effort
• Evaluate and own the New Store Opening Process, streamline and support New Stores Openings to repair the business relationship and restore confidence in the Technical Deployment Services Team
• Tier 4 Store System Support issues Technical resource for proactive 1500 server replacement effort to mitigate and isolate security breaches and remediate
• Evaluate and determine route cause of trouble stores and hand off to risk assessment when theft was involved.
• Worked directly with the Network Engineering Team to rollout a business wide upgrade from 4k circuits on Frame Relay to Broadband VPN solutions for all of the Retail locations
• Worked with the Point Of Sale software development team APAL to develop new RF client
• Worked with the Web services team to troubleshoot and rollout new web site functionality via our Intranet and locked down web browsers for the Retail locations.
• Worked with the Enterprise Database Team to develop enterprise database solutions for the RF Management software platform as well as other products like HP SIM on a SQL backend
• Worked with the Mid Range Services Team to define and deliver an Enterprise RADIUS VPN solution for District Managers laptop access from the Retail locations
• Implemented Firewall solution for the Retail locations to meet and exceed PCI requirements
• Represent changes to the Change Management Board.
• Developed an enterprise wide RF infrastructure upgrade which included VPN, WPA, WPA2, Corporate RADIUS, Enterprise certificate solutions
• Defined new hardware rollout which included 1500 Windows servers, RF scanner rollout, an enterprise management solution, which required developing an out of the box process to be successfully implemented by 60 field service teams.
• Invited member of a select team of IT engineers responsible to risk assessment and mitigation when viruses or other intrusions were detected. It was part of my job to track down to source of the breach and to analyze the network traffic to determine our exposure and risk.

POS Aloha Administrator for Confidential

• Duties: Install, upgrade and support IBM POS touch screen terminals, ALOHA software, SQL databases and servers, manage backups and data exports, provide end user training, support
• Windows 2003 server Administrator, manage permissions, set user policies and global policies for security and manage Affirmative thin clients via E pro Manager.
• Provide Tier 3 technical support for the Computer Center on an as needed basis.

Confidential Technical Administrator

• Implement an Intelligent Video Security Solution for the DC RR Corridor for the DoHS.
• install and roll out MS CRM solution,
• secure wireless access network utilizing Cisco ACS7
• Manage the Cisco Call Manager server and 7960 portable IP phones

Confidential Senior IBM Wintel Data Center Consolidation Engineer

• Wintel Senior Administrator managed all user accounts, login scripts and setting security permissions and group policies on all corporate objects.
• Managed 96 Windows 2000 Advanced servers, Windows 2003 servers, Microsoft Cluster, DFS tree. Plan, coordinate, communicate, and schedule all updates for Wintel server changes and represent in TCAB corporate change control process.
• Manage all backups and restore requests for 4TB of client data including Unix servers, Oracle and SQL databases.
• Documented existing customer configurations utilizing Visio
• Educated staff on configuration and sold customer on network upgrades and implemented
• Interfaced with Application Owners and Business Analysts to define technology requirements to meet client project requests Reduced Wintel footprint in the Data Center, migrating servers and applications to BIS Tier and reducing overall customer IT cost.
• Rolled out application upgrades and analyzed application errors with clients
• Carried out SOX audit and compliance plans for all Wintel servers Utilized Shavlik HFNetcheck Pro and Microsoft WSUS for security patch management and McAfee EPO for AV management.
• Managed deployed and supported 8 TB SAN/NAS solution BIS tier .
• Primary liaison to HP/Compaq and all other hardware and software support vendors required to be onsite for replacements, upgrades, and troubleshooting efforts.

Confidential Systems Engineer IT Project Lead

• Primary Lead for entire network installation for Dr. Ben Pinot of St. Augustine which included managing all user accounts, login scripts and setting security permissions and group policies.
• Setup 2003 SBS, Exchange, DNS, security, Cisco VPN solution, centralized fax services, phone system, workstation setup, scanning and e document management system, and choreographed the integration with the hospital records system.
• Documented existing customer configurations utilizing Visio, educated staff on configuration and sold customer on network upgrades and implemented.
• Supported multiple small business customers via RDP, Citrix Metaframe servers, and terminal servers, and configured roaming user profiles and logon scripts.
• Configured and managed mail services for 100 corporate clients utilizing virtual servers, I mail, and Exchange pop manager services.

Confidential Support Technician, LAN Administrator

• Supported 300 corporate Citrix Metaframe clients each corporate client is its own entity, some with 1 Citrix server with 10 clients and another had a 450 server farm with 3000 clients
• SQL server installations
• Troubleshoot network bandwidth bottlenecks, setup server monitoring and reporting via MRTG
• Defined upgrade plan which included Checkpoint Firewall, Cisco Pix 515 and layer II switches to protect the mission critical 24x7 servers.
• Assisted customers with their internal IT issues relating to virus removal, firewall rule reviews, server maintenance, backup solution testing and restore testing in SQL and regular file servers as well as Exchange server support and configuration and public folder/calendar management.
• Reviewed client SQL queries and modified as necessary to meet their specific reporting requests as they pertained to our proprietary product, Transman. LAN Server administration, troubleshooting and securing which included managing all user accounts, login scripts and setting security permissions and group policies.
• Reviewed and managed all IIS and Citrix servers and web based client programs, which included was not limited to, account policies, group object policies, script access, directory access, user account management, file level security management, and multiple virtual host and virtual directory management.

Confidential Consultant

• Migrated 9 independent office locations into 1 centralized NOC with redundant WAN connectivity. Migration included upgrading all servers to Windows 2000 this included managing all user accounts, migrating user data, and configuring and verifying new server installations and upgrades , Exchange mail services, VOIP system via 501 pix and Cisco solution, Terminal server and roaming profile management, split DNS, true DMZ separation for production servers.
• Configured IDS and Cisco Works and TFTP servers for hardware log and configuration file storage as well as setup What's up Gold and MRTG for all servers and connectivity devices so that real time monitoring and reporting was available to technicians.

Confidential Senior Systems Administrator

• Setup LAN/WAN environment with co location facility mirroring all production critical servers which were Windows 2000, Exchange 2000, Solaris 2.8, Terminal Servers, Cisco equipment.
• Upgraded network with Cisco hardware and managed VLANS to stabilize network connectivity issues.
• Developed support roles and policies for Customer Service and the Help Desk staff. Acted as upper level support for technical calls and specialized in connectivity problems in client networks.
• Assisted in technical documentation, development of JAVA client and web based client, test and deployment policies and platform test scripts.
• Managed all LAN production servers, user accounts, setup group policies, managed passwords, secured servers, user data, verified backups and DRP plans.
• Inoculated servers from virus and DOS attacks.
• Secured user directories, file level access, IIS 5.0 and network resources according to higher directive.
• Managed multiple web production web sites and interfaced with the web developer to roll out new web content as our client software was JAVA based and web console based.
• Backed up all IIS information required for DRP recovery and verified in level 2 prod environment.

Confidential Systems Administrator and Tier II Technical Support

• Manage information services for the entire company.
• Managed all LAN equipment, including server installations and upgrades.
• Managed user accounts. Managed all network resources. Support Exchange 5.0 servers, Cisco 4500 and 2525 routers, installed T1 and configured for long distance, 1800 phones, and internet access.
• Built and maintained network servers, systems backups, virus protection, Peachtree accounting system, SQL/Sybase servers.
• Migrated from Remedy ticketing system to Track it. Built and maintained a dial up server with modem bank for remote access. Monitored and analyzed network traffic with Network General Sniffer and addressed network floods and routing bottlenecks.
• Planned and supported network upgrade with multiple segments and multiple domains.
• Help desk and telecom duties