PROFILE OBJECTIVES

High potential Network Storage Infrastructure Engineer seeking a challenging datacenter role. Enjoy working in a learning environment, provisioning, scaling, supporting large EMC storage arrays, Cisco SAN Fiber Channel, Ethernet switches, Unix, Wintel servers, supporting SAP submodules, Oracle and financial business applications. Enjoy network and storage management, capacity planning, allocation, performance tuning, replication and improving disaster recovery policies. US citizen with Public Trust security clearance three recommendations.

TECHNICAL SKILLS and SOFTWARE TOOLS

• EMC VMAX-40K arrays, EMC ViPR SRM 3.x, Cisco Multilayer Director Switch 9513 Nexus-OS 5.2
• EMC Solutions Enabler Symmetrix CLI 7.x and Cisco WebEx 7.3.1
• Cisco Systems Data Center Network Manager-5.2, Wireshark 1.12.3 protocol analyzer
• Veritas Dynamic Multipathing 6.0.1, Volume Manager 6.0, Sun Cluster 3.2
• Citrix VPN 2 factor authentication RSA SecurID Hard Token, SSH ExtraPuTTY-0.29, Windows RDC
• HP OpenView Operations-9.1, HP-OVNNMi-8.0x Microsoft Office-2010, Project, Visio, SQL
• SAP Modules Financial accounting FI, Business Warehouse BW, Logistics MM, SD, PP, PDM, QM, PM, SM

CONTRIBUTIONS and EXPERIENCE

Confidential

• Sr. Specialist Storage Infrastructure Engineer for Offshore Datacenter Operations in Tokyo, London, Singapore, Budapest, and onshore Datacenter Operations in Cincinnati, OH Alpharetta, GA and Stamford, CT.
• SAN allocation and provisioning of storage arrays by zoning hosts to storage arrays via fabric switches, creating meta LUNs and devices on the arrays, mapping the devices to director Frontend Adapter ports and masking the devices to the hosts. Hard zoning HBA WWNs to target Frontend Adapter WWNs.
• Technical Lead coordinating WebEx conference calls and whiteboard meetings with engineering teams from several departments during troubleshooting, collaboration, configuration, integration, migration, and acceptance testing of hardware, software utilities, business applications, databases, and network communications components. Applying critical security patches, antivirus definitions, software updates and hotfixes and to improved functionality in a realtime production environment.
• Helping mentor and train troubleshooting techniques to team members for end-to-end connectivity. Utilizing ViPR Storage Resource Monitor 3.x and NX-OS CLI 6.x commands on MDS 9500 FC directors to create, modify and troubleshoot FLOGI N Port to F Port fabric logins between Host Bus Adapters and their switch ports and between the switch and array. Testing of PLOGI logins from N Port hosts to N Port VMAX arrays.
• Completing installation of ViPR for performance monitoring on SAN network devices, fabric communications from HBA to target Frontend Adapters, throughput of switches, ports, interfaces, storage disk arrays, virtual machines, physical ESXi servers, CPUs, memory, swap, and hard faults. ViPR significantly improved root cause resolution times when added to our arsenal of troubleshooting tools.
• Optimizing ViPR for automated VPLEX Geo mobility, collecting capacity planning metrics, expected growth, capacity utilization trends, metric correlation to analyze application performance trends of SAP and Oracle applications, realtime usable block capacity analysis and historical consumption reports to forecast and plan for future storage growth.
• Generating detailed reports from ViPR on collected metrics and statistics covering performance tuning analysis on SAN fabric switches, storage arrays, virtualized servers, VMware ESX and cost analysis.
• As Technical Lead assigning service requests and tracking open trouble tickets via ServiceNow and EMC Powerlink. Holding daily conference calls with Cisco and EMC technical support reps assigned to each datacenter. Chairing weekly WebEx meetings with SAN and NAS teams for progress reports and updates.
• Monitoring troubleshooting performance bottlenecks with packet tracing, traceroute, SNMP agents, syslogs, snoop, MS Resource Monitor 6.1, PerfView 1.7 and importing tcpdump data into Wireshark 1.12.3 for analysis.
• Forecasting storage and fabric capacity, allocating additional storage space for corporate users, provisioning VMware hosts, CPUs, Memory and SAN resources on demand. Supporting Thick/Thin, EMC VMAX arrays, VNX CIFS and NetApp NFSv4 filers, flash drives and LUN volumes for GE's expanding storage needs.
• Utilizing FCSP, IP SAN, FCoE, NAS architectures iSCSI, FCIP, NDMP, NFSv4, CIFS, SSH, SCP, SFTP, HTTPS protocols. Administering Veritas Dynamic Multipathing 6.x Volume Manager 6.0 and Sun Cluster 3.2.
• Performing assessments and allocations of RAID-5 pool arrays, zoned across Cisco MDS 9500 NX-OS 6.x Fiber Channel switches. EMC VPLEX Geo pool LUN data encryption, mobility support across mirrored aggregate virtual volumes, arrays and/or datacenters. Utilizing EMC RecoverPoint appliances for continuous remote LUN replication, write splitting, mirroring, bidirectional synchronous and asynchronous replication.
• Configuring EMC NetWorker-8.x, NetBackup 7.x and recovery software for cumulative differential backups, Content Addressed Storage data archiving and alternate site disaster recovery method based on RPO and RTO requirements. Setting up offsite SRDF replication links and TimeFinder remote replication.
• Completing Installation, administration, upgrade and patching of Solaris, Red Hat Enterprise Linux 5.x, IBM-AIX 7.1 and Window Server 2012. Configuring interface ports, networking services, DHCP, DNS, NIS, WINS and exporting file systems from NetApp BSD file servers via NFSv4 and Windows Active Directory CIFS.
• Installing, upgrading and maintaining SAP modules and sub-modules for Business Warehousing, Financial Accounting General Ledger, Accounts Payable, Account Receivable, Special Purpose Ledger, Bank Accounting, Logistics Material management, Sales Distribution, Production Planning Control, Product Data Management, Quality Management, Plant Maintenance and Service Management.
• Establishing, documenting and following ITIL V3 industry best practices for Lifecycle Management, Policies and SOPs relevant to Change Management, process optimization, storage arrays and fabric switches.
• Maintaining the Compute Runbook engineering documentation and Visio drawings to reflect all changes to asset parameters, logical topology, physical datacenter architecture, grid locations, OS, firmware, security, patches, applications, databases and hardware.

Sr. Specialist Tools Administrator

Confidential

• Administering HP-OVO 9.1 management servers, deploying and updating the latest packages, policies, templates and hotfixes for the agents reporting to the management servers. Collecting Automation agent statistics, generating reports and updating asset parameters to the change management database CMDB.
• Coordinating WebEx meetings with SAs, DBAs, network engineers to troubleshoot and resolve storage and monitoring issues. Working with Cisco, EMC and HP technical support to troubleshoot and track open service requests and trouble tickets.
• Maintaining and fine tuning Perl scripts to streamline automatic actions. Writing scripts to parse all systems log files for relevant failures such as network, telecommunications failures, mount failures, failed root logins, sensing and stopping/starting or restarting executables, daemons, processes, applications, pruning file systems, core files and running time sensitive crontab jobs i.e. offsite mirrored storage backup replication.
• Creating OVO event correlation templates, writing scripts to automate OVO agents which gather coda performance metric statistics and resource data for adjusting server kernel parameters and setting utilization thresholds such as CPU, memory, swap cache and storage volumes. This data is also used for capacity planning and reporting for the management team.
• Evaluating and recommending project strategies, innovative solutions to improve, simplify and automate root cause analysis and problem resolution through automation and by better utilizing existing monitoring tools.
• Generating weekly status reports for all ServiceNow requests. Attending weekly meetings with Compute Run and Wintel operations members.
• Configuring firewalls for VPN Security access via Citrix SSO and two factor authentication by RSA SecurID Hard Token, NAT, IPSec, SSL, Certificate Cryptography, port blocking, packet filtering and ASA mitigation.

Confidential

• IT Operations Engineer reporting to Director Troy Fernandes. His recommendation letter is on my LinkedIn page.
• Allocation and provisioning of storage arrays by zoning hosts to storage arrays via fabric switches, creating meta LUNs and devices on the arrays, mapping the devices to director Frontend Adapter ports and masking the devices to the hosts.
• Technical lead for 14 member team of system administers, DBAs, and network engineers on three shifts located at regional datacenters at Schiphol Airport, Amsterdam and The Hague. Holding daily operations meetings to closeout completed tasks and to plan new tasks. Following through agreed milestones for hardware, firmware and software deployment, integration, migration and acceptance testing.
• Managing the team autonomously while keeping the director informed of all aspects and activities within the project. Administering servers running Linux and Sun Solaris Zones virtualization and HP-UX 11.x Service Guard clusters. HP OpenView Operations Manager 8.x on HP-9000 and Sun 6800, 4800 servers.
• Administering and configuring HP-OVO 8.x and NNMi 8.0x event correlation templates. Channeling incoming event messages from server agents, Cisco EIGRP, OSPF and BGP routing protocols and switches, SAP Modules, Oracle SIDs and financial applications. Generating weekly statistical progress reports and monthly project review presentations to upper management.
• Monitoring and performance tuning bottlenecks and load balancing of High Availability network route-switches, clustered servers, databases and storage throughput utilizing HP-OM, GlancePlus, PerfView, protocol analyzers, packet tracing, traceroute, SNMP agents, tcpdump, syslogs from switches servers.
• Managing HP-OV SNMP traps from the SONET/SDH WAN broadband infrastructure network elements, Catalyst 6500 VLAN Ethernet frame tagging and Cisco 7500.