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Sr. Telecom Engineer Resume Profile

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SUMMARY

I am a highly skilled and versatile professional with extensive experience with Avaya Aura Communications Manager Telecommunications systems. I bring a team player attitude and have the ability to work well with all levels of organization. I earned an Honorable Discharge from the United States Navy.

SKILLS

  • Avaya Certified Support specialist ACSS
  • Avaya design/implementation engineer
  • Extensive experience with Avaya media servers, gateways and G3 PBX's
  • Proficient with Intuity, MAP and Modular Messaging voice mail systems.
  • Designed and analyzed vectors EAS
  • Analyzed, troubleshoot and resolved VOIP and SIP problems
  • Solid experience maintaining advanced VOIP routing
  • Expert in troubleshooting complex Avaya voice platform issues.
  • Ability to provide voice design and Avaya Aura architecture recommendations.
  • Completed or punched down moves adds and changes MACD at times during career
  • Working knowledge of session border Controllers Acme
  • Working knowledge of system manager and session Manager

PROFESSIONAL EXPERIENCE

Confidential

Voice engineer

  • Responsibilities included monitoring and maintained various voice components such as:
  • Avaya Communications Manager 6.3 servers
  • Avaya Voice Portal Media Processing Platforms IVR
  • Avaya System Manager/Session Manager SIP
  • Acme Session border Controller SIP
  • E Talk call recording
  • Application Enablement Servers AES
  • Participated with the upgrade of Communication Manger from 5.2.1 to 6.3
  • Created implemented and analyzed vectors for the call center campaigns', total agent seating capacity was > 130 seats
  • Worked with circuit providers to provision and terminate toll free numbers to vdn's

Confidential

Telecom Support /Design/implementation Engineer

  • Resolved customer equipment outages and alarms that were generated via trouble tickets in a high pressure environment.
  • Designed and implemented vector call flows for enterprise customers.
  • Worked with enterprise customers to review and design their Disaster Recovery and business continuity plan.
  • Ensured enterprise customer satisfaction through detailed analyses of customer voice systems and voice networks.
  • Troubleshooting of SIP related customer problems on SBC's, Session Manger's and SIP networks.
  • Performed firmware upgrades on circuit packs and troubleshoot voice network c-lan, medpro and IPSI issues.
  • Maintained enterprise customer Call Management Systems CMS
  • Designed call center routing vectors and VDN's for new agent groups that various enterprise NACR customers were bringing on line.

Confidential

Sr. Telecom Engineer

  • Managed the corporate infrastructure voice systems: 8700 and G350
  • Researched, recommended and implemented new technology such as voice servers
  • Developed voice projects, which included designing and implementing, call flows vectors vector routing. Analyzed carrier DNIS service to determine which telephone number was dialed by customers.
  • Ensured 99.999 uptime operation of the telecommunications infrastructure, including all associated software, hardware and network connections.
  • Created agent login id's, total 120 , created vectors for the start up national call center.
  • Punched down agent and new employee phones. MACD

Confidential

Senior Voice Project Manager

  • Contract project manager currently working for AT T GBS/IBM supporting the Equifax voice network local and national accounts. Responsibilities include:
  • Responsible for the hands on project ,management of new and existing system installations and upgrades for Avaya G3r PBX's and associated adjuncts i.e. Voice Mail, CMS and call accounting
  • Validating system design specifications vs. Equifax requirements perceived and actual and ensuring that Equifax business needs for voice communications are met.
  • Verifying that assigned projects are completed by the Equifax and vendor committed dates.
  • Coordinating personnel moves adds and changes, making vector changes for the various call centers and pulling CMS reports
  • Ordering new local and long distance services, working with vendors to resolve voice network outages.
  • Use AT T Business Direct software to analyze call traffic and trunk group usage.
  • Use AT T Route-it software to change trunk terminations and change percent allocations.

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