OBJECTIVE

To obtain a position that will fully utilize my skills gained through educational and work experience

QUALIFICATIONS

• Installed and configure complex Windows operating system/software systems, custom software, and program supplied hardware in the field for use by end users
• Over seen the deployment and installation of custom built software and hardware in remote locations around the world
• Military Secret Clearance
• Endpoint security experience with McAfee
• Ability to balance and organize priorities and task with positive service performance with requested workload.
• Experience with a variety of programming languages which include public, personal, and government use. Java, C , Python, C
• Excellent team player and co worker
• Experienced training software designer and trouble shooter software/hardware. Programs, routers, switches, severs
• Experience with CAT-5 and Fiber cable analysis, splicing, termination
• Excellent test and diagnostics equipment TMDE skills
• Great customer service and communication with customers and IT management with ideas and risk and mitigation actions.
• Experience in proposing and integrating IT solutions that are both efficient and properly manage to ensure that business needs are met in a quantifiable manner.
• Experience with network standards, materials, tools, and terminology
• Experience with various database technologies as well.
• Experience with SQL and Oracle database scripts, Active Directory, Outlook/Exchange
• Experience TCP/IP and networking
• Experience maintaining and developing NIPR/SIRP/CENTRIX nodes on the network for availability, integrity and confidentiality.
• Developer for projects with web and database services
• Microsoft.net C , MS SQL Server 2008 r2, Oracle 11g, and AKO Directory services, Windows Sever 2008
• Strong managerial, interpersonal and communication skills.
• Excellent knowledge of LAN / WAN network troubleshooting, SharePoint administration, and System Administrator support.
• Network Fundamentals, Network Management and Control, Network Operating Systems, Network Switching, TCP/IP Networking, Computer Networking, VOIP, Data Security/Encryption, Supervisory Management, Decision Making, Active Directory, MS Office Suite, Active Client, NIPR/SIPR/CXI, Remedy, Putty,VMWARE.
• Experience in requirement analysis/generation and developing systems and software architectures.
• Experience with managing Active Directory for over 5,000 users

RELEVANT COURSES

Data Structure Algorithms Computer Organization Assembly Language Logic Programming

WORK EXPERIENCE

Confidential

Tier II Support

• Provided support the the Tier I team.
• Perform test, diagnostic, and anazlys high speed fiber adn dsl lines for customers.

Confidential

Senior Consultant

• Provided programming and scripting for military software for end user support. Java and C coding
• Task and assignment lead for operations
• Develops recommendations for clients
• Develops deeper function knowledge in capability areas
• Organize priorities to balance scheduled tasks with incident service request workload

Confidential

Field Service Engineer/Junior System Administrator Lead

• Served as company engineering representative with overarching responsibility for implementation and optimization of hardware and/or software products and multi-vendor systems at customer sites
• Daily management of site network and computer systems such as user administration, backup, and user accounts management.
• Provide customer service to troubleshoot and resolve problems. To provide availability for the network.
• Support US Army systems on site whenever and wherever deployed. Available to deploy to other countries and/or theaters to perform quick reaction technical support to US forces worldwide. To keep availability for the network for US troops worldwide.
• Operates in potentially hazardous work environments.
• Researched, recommended and implemented network enhancements that improved system reliability and performance.
• Worked oversee the deployment and installation of custom built software and hardware in remote locations around the world
• Manage client/server environments.
• install and configure complex Windows operating system/software systems, custom software, and program supplied hardware in the field for use by end users
• Installs and make Cat-5 and Fiber cable analysis, splicing, termination
• Test and diagnostics equipment TMDE
• Defines and resolves software application problems
• training site system administrators to replicate those installation tasks
• Researches and evaluates systems hardware and software
• ability to complete complex assignments without direction
• Troubles and operates Microsoft Office and Outlook/Exchange and Active Directory. For confidentiality and integrity on the networks.
• handle seldom and unusual occurring job events while CONUS and OCONUS
• Test and configures switches and ports LAN/WAN networks. Using the Putty software.
• Prepares and conducts special reports and presentations related to the system deployment, field operations or other applications
• Maintaining and developing NIPR/SIRP/CENTRIX nodes on the network
• responsible for the technical direction, leadership, and training of less experienced staff while OCONUS
• Configure and host VTC devices. Tandberg and other devices
• regularly interacts with customer and/or functional per group managers and with senior government management while CONUS and OCONUS to provide feedback and customer support will review product performance problems and suggest solutions requiring product improvement/exchanges or more complex problem solving
• Use remote troubleshooting tools, i.e., RDP, Remote Desktop Connection
• Created and managed, accounts, permissions, passwords for over 5,000 users with Active Directory
• Managing respective systems and operational desktop support.
• Managed team of IT professionals

Confidential

System Analyst Professional

• Daily management of site network and computer systems such as user administration, backup severs, and user accounts management. Enforce server and workstation configuration standards. To keep systems performance, integrity, and availability to a maximum.
• Administer user account information, performance monitoring/tuning, data backups and restoration, system and network troubleshooting. To ensure availability and integrity of systems.
• Plan and install operating system and application software upgrades and enhancements. Test, install, and maintain software tools and utilities. To secure systems to government code.
• Insure computer servers and workstations operate at optimal performance and capacity: configure routers, gateway protocols, and multiple local area networks LAN and wide areas network WAN topologies such as bridges, token rings point to point, fiber optic, thin-net, and thick-net applications.
• Maintains and troubleshoots file servers, network access, and EST 2000 simulator documents and analyzes system anomalies to ensure optimum equipment performance. Programs and trains in Viral Battle Simulations 2, Modern Air Combat Environment, MACE, and EST
• Develops and provides documentation of the system specifications, including system scripts, system installation
• Procedures, system backup and recovery techniques and system test methods including SMARTBOOK.
• Install laptop images and perform Ip configuration and trouble shooting.
• Provide customer service to troubleshoot and resolve problems.
• Assign user accounts to appropriate groups and appropriate permissions.
• Operates and teaches training sessions on EST 2000 simulation machines. Also installs and disassembles EST simulators for US Army Special Operations Exercises use.
• Serves as company's representative when manager is not present at meeting, briefings, and direct coordination with the TOR.
• Assists site personnel compliance with program, company, and government policies and procedures.
• Designs and administers programs in various training simulation software products to train all levels of personnel.
• Researches and assists in writing technical and user manuals on hardware and software used in the department for new users to support training.
• Works with senior level personnel to conduct needs assessments to ensure training needs are met.
• Updated on companies training requirements and policies.
• Trusted with all aspects of logistics, transportation and set up of mobile training exercises.
• Design instructional simulations that match and satisfy the functions and features to suit the learning needs of the US Special Forces.
• Developing and researching the functionality of simulation tools and learning tools, then build complex prototypes to demonstrate in a decision making review environment to facilitate.
• Prevents risks that occur with unlicensed software by maintaining extensive list of software licenses and updates.
• Assist in setup and development of SOMTC exercises that involve a host of UAV feeds.
• Project leader on specific Mission Training exercises in Development, Scripting, and Modeling.
• Setup and maintain Distributed network DIS , including mapping PDU's through various simulation systems.
• Maintain inventory of the VBS2, EST, Call for Fire Simulators along with networking and developing these systems.
• Assisted, operated, and preformed technical duties on various simulation training systems with the Army Special Operations Mission Training Center, including VBS2, EST2000, MACE, WST, OOS OTB, ONESAF, Parasim, and the SOFCAS simulators.
• Operates Symantec Ghost, and HDD duplicators to image laptops and desktops for training exercises.
• Install internal networks starting from design and blueprint phase consisting of more multiple workstations stations and servers.
• Providing support to field operations for the installation and set-up of simulation products.
• Reconfigure equipment and develop command procedures, scripts and other software routines required to support new applications, reengineered equipment, and/or new uses of defense communications systems.
• Install, test, train, and repair Wide Area Networks WAN and Local Area Networks LAN composed of highly specialized equipment that interfaces with a variety of military and cryptographic equipment used to interface sites throughout the world via any combination of land lines, fiber optics, or satellite links.
• Performed RAID sever duties and up keep.
• Photographic/Image interpretation for effective simulations
• Develops software for teaching and training soldiers' for their blackboard online classes. Using Adobe suite collections. To prepare comprehensive online interactive training for soldiers.
• Able to time manage class/training schedule with product schedule. Make sure classes are update and produced on time for students.
• Help conducted briefings and introduce ideas and concepts to senior level administration personal to develop new more cost effect products for students. Saving thousands of dollars and providing a better education quality.
• Trouble shoot technical hardware issues on lab computers.
• Assists site personnel compliance with program and government policies and procedures. To ensure the government policies are followed in day to day activity.
• Works with senior level personnel to conduct the needs and assessments to ensure training needs are for filled.
• Subject Matter Expert on simulation software and C4 Systems
• Test new operating systems, service packs to existing software and operating systems, as well as, new applications and report problems and issues to team members and supervisor.
• Develop an implementation plan for tools and applications.
• Develops step by step documentation for processes and procedures associated with the position and maintains an accurate and up to date desk manual.
• Applying vendor released patches to servers and applications
• Operating and maintaining Windows Sever 2008

Confidential

Networking Technician

• Assemble and installed wireless access point's for availability to the network
• Ensured all policies and procedures of POPE Air Force Base were meet 100 with all AP wireless installs for integrity
• Installation of custom built software and hardware in remote locations
• Install and configure complex Windows operating system/software systems, custom software, and program supplied hardware in the field for use by end users
• Responsible for training site system administrators to replicate those installation tasks
• Completed complex assignments without direction
• Briefs with management staff with reports and strategy's for goals to complete the base wide project

Confidential

Software Engineer

• Test and diagnostics severs, POS, and Nexgen software
• Insures integrity of software on Nexgen and POS
• Insures security or confidentiality and integrity of the credit and debit POS.
• Trains and troubleshoots at remote sites.
• ability to complete complex assignments without direction
• installation of custom built software and hardware in remote locations around the US
• company engineering representative with overarching responsibility for implementation and optimization of hardware and software products and multi-vendor systems at customer sites
• Documents reports of all systems for senior level managements
• Brief senior level management on reports and future issues.

Confidential

Non Commission Officer Academy

Developer

• Develops software for teaching and training soldiers' for their blackboard online classes. Using Adobe suite collections. To prepare comprehensive online interactive training for soldiers.
• Able to time manage class/training schedule with product schedule. Make sure classes are update and produced on time for students.
• Help conducted briefings and introduce ideas and concepts to senior level administration personal to develop new more cost effect products for students. Saving thousands of dollars and providing a better education quality.
• Trouble shoot technical hardware issues on lab computers.
• Assists site personnel compliance with program and government policies and procedures. To ensure the government policies are followed in day to day activity.
• Completed complex assignments without direction
• trained site system administrators to replicate those installation tasks
• Works with senior level personnel to conduct the needs and assessments to ensure training needs are for filled.
• Designed and developed web based applications for students learning and training.

Confidential

Computer Technician

• Diagnosing troubleshooting , repairing, and testing the desktops, laptops, Cisco routers and switches. To keep campus networks operating 100 to assure availability of resources for faculty, staff, and students.
• Test and diagnostics equipment TMDE skills. To constantly identify and rectify issues with campus equipment
• CAT 5/5e cable analysis, splicing, and termination of cables for campus use
• Provides digital media services, digital media technical support, and related functions. Media Projectors, Sound Amplifiers, and various smart classrooms technology . This keep classroom technology operational and available for University use at all times.
• A training/teacher for new employees, to increase the productivity of Information Technology team.
• Using Altiris products, installing and making Cat-5 cable for university and dorms serving over 150 clients each. For maximum productivity and use of student networks. Trouble shooting patch panels. Attended classes for a basic understanding of Cat-5 and Cat-5 cable.
• Perform activities required for the development and maintenance of assigned enterprise architecture projects and take projects from planning through final delivery for media rooms
• Direct and participate in high-level enterprise architecture analysis, evaluation, design, integration, documentation, and development for media rooms and classrooms.
• Recommend and take action to direct the analysis and solutions of problems for the upkeep of the network, computers, and classroom lab.
• Applying high-level technical principles and methods to very difficult technical problems to arrive at creative engineering solutions in media rooms and classroom for maximum performance, efficiency, and integrity.
• Operated helpdesk lines and solve students and professor technical issues remotely.
• Perform daily system analysis and database management of complex computer Operating Systems and special purpose software applications specific to the systems
• Install laptop images and perform Ip configuration and trouble shooting. To make machines fully functional.
• Assign user accounts to appropriate groups and appropriate permissions. For network security, confidentiality and user performance.
• Test and diagnostics equipment TMDE
• Troubles and operates Microsoft Office and Outlook/Exchange and Active Directory. To ensure productive communications for users on the network.
• Installation of custom built software and hardware in remote locations around campus
• Completed complex assignments without direction
• Trained site system administrators to replicate those installation tasks
• Install and configure complex Windows operating system/software systems, custom software, and program supplied hardware in the field for use by end users
• Monitor, maintain and administer campus VMWare Virtual Desktop Infrastructure monitor pools via Vcenter and View Admin for desktop errors, creating new pools when requested with proper justification, manage security on pools allowing authorized access only. Also includes deploying and managing View Clients on campus.
• Utilize IT security standards to remove and decommission old systems equipment for surplus.
• Monitor, maintain and administer campus install of Symantec Altiris. Duties include ensuring all services are running, creating application jobs for ITTS staff to perform software deployments, image computers and for routine system maintenance and managing access to the Altiris system.