SYSTEM ENGINEER ACTIVE DIRECTORY/EXCHANGE SERVER ENGINEER

Active Directory 2012/2008/2003/2000, Exchange 2010/2007/2003/2010, SharePoint 2010/2007, Lync 2010/2007

SUMMARY

• A highly motivated and seasoned technology professional with a proven track record, Bill is a 'make your headache go away' type of person that initiates, owns, and follows through. He has a good eye for the 'bigger picture' and crafts solutions for immediate needs in a way that keeps that bigger picture in mind. He has sound judgment and the ability to look ahead, foresee, and avoid problems, completing projects on time and within budget.
• Bill is well-liked by his coworkers and customers and can work with little supervision. He can lead as well as follow and makes a valuable contribution to any team. An encourager by nature, he is friendly, upbeat, and 'gets' customer service. His oral and written communication skills are top-notch. Bill's style of leadership encourages others to follow his example of attitude and ambition. He brings finesse and diplomacy to bear in sensitive situations. He has served in various leadership capacities as Technical Services Manager, IT Director, Manager, and Senior/Lead Engineer.

RELEVANT EXPERIENCE

• Windows 2012/2008/2003/2000 Active Directory Support, Troubleshooting, Re Engineering
• Microsoft Exchange 2010/2007/2003/2000 Administration Troubleshooting
• Microsoft SharePoint 2013/2010/2007
• Lync 2010/Office Communications Server 2007 R2
• Network Infrastructure Support, Troubleshooting, Re Engineering
• TCP/IP, DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, IIS, SIP
• Cisco Routing, Firewalls, Protocol Analysis

CAREER EXPERIENCE

Confidential

• Senior Support Escalation Engineer SharePoint Team
• Provided phone support for SharePoint server and client technologies.
• Public Key Infrastructure PKI certificates.
• SharePoint 2013, 2010, 2007 InfoPath 2013, 2010, 2007, 2003
• OneDrive for Business formerly named SkyDrive Pro

Confidential

• Enterprise Platforms Support Engineer Security
• Provided phone support for security issues and Microsoft's security-related family of products technologies.
• Public Key Infrastructure PKI certificates.
• Microsoft Internet Security and Acceleration ISA Server 2000, 2004, 2006
• Microsoft Forefront Threat Management Gateway TMG 2010

Confidential

Senior Systems Engineer

• Provided architecture, design, and support for server farms located in multiple datacenters across the United States.
• Active Directory 2003/2008
• Exchange 2007/2010
• Microsoft SQL 2005/2008
• SharePoint 2007/2010
• VMware ESX 4.x Hyper-V
• Citrix XenApp 4.x Windows 2008 Terminal Server
• Cisco switch PIX firewall configuration
• Public Key Infrastructure PKI - certificates

Confidential

• Enterprise Messaging Support Engineer Unified Communications
• Provided phone support for Microsoft's Unified Communications family of products.
• Public Key Infrastructure PKI certificates.
• Office Communications Server 2007 R2
• Exchange Server 2007 Unified Messaging
• OCS 2007 Speech Server
• Live Communications Server 2005

Confidential

Senior Active Directory Infrastructure Engineer

• Provided Tier 3 support for Tier 1 Tier 2 engineers for Active Directory and Exchange issues.
• Served as an escalation point for complex network and Active Directory issues.
• Performed packet-level protocol analysis troubleshooting using NetMon, Ethereal WireShark , Packetyzer
• Identified 'choke points' in our processes and provided palatable relief.
• Served as Technical Account Manager for large customers with complex environments.
• Provided remote infrastructure management using a variety of protocols tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007, modifying rules, groups, defining exceptions on MOM SCOM.

Confidential

Enterprise Platforms Support Engineer

• Provided phone support for infrastructures w/ as many as hundreds of domain controllers.
• Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2
• Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS
• DCPROMO, Backup/Restore, Disaster Recovery DR
• DFS/FRS, AD SYSVOL replication, LDAP, ADSI, FSMO, KCC
• Group Policy, Profiles Local, Mandatory, Roaming, Terminal Server
• Security Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

Confidential

Network Engineer

• Provided full network/systems engineering, troubleshooting and support for small to medium size businesses.
• Email, messaging, and collaboration
• High-speed Internet access w/firewall protection
• Remote access
• Application, database, web, FTP, and FAX servers
• WAN integration
• Interoperability with Novell and/or Apple

Confidential

• Enterprise Platforms Support Engineer- Active Directory
• Provided phone support for infrastructures w/ as many as hundreds of domain controllers.
• Deployment and domain architecture, migrations from NT4 to 2000/2003/2003R2
• Site Links, Trusts and Subnets, DNS, WINS, DHCP, NetBIOS
• DCPROMO, Backup/Restore, Disaster Recovery DR
• DFS/FRS, AD SYSVOL replication, LDAP, ADSI, FSMO, KCC
• Group Policy, Profiles Local, Mandatory, Roaming, Terminal Server
• Security Account Lockout, Authentication, Authorization, Kerberos, NTLM, Trusts

Confidential

IT Director

• Provided complete engineering and management for all data and voice services.
• Configuration, installation and maintenance of network hardware and software.
• Windows 2000/2003 Servers AD, DDNS, WINS, DHCP, migration from Novell NetWare
• Microsoft Exchange 2000 Server Administration, migration from Novell GroupWise
• Microsoft SQL Server 2000 Implementation and Administration
• Firewall/Security design using Microsoft ISA Server 2000
• Cisco Catalyst switches, AS400 communications
• Network printing solutions involving IBM, Lexmark, and HP network printers
• Hiring/Management of IT staff, budget preparation
• Complete responsibility for Meridian Option 11c voice equipment
• Engineering of phone bank Internet connectivity for live, interactive TV broadcasts/webcasts
• Management of complex vendor relationships
• Network Design/Project Management Conceived, designed, managed a four-building Ethernet network - rewiring, burying fiber, installing switches, microwave dishes between buildings
• Redesign of TCP/IP addressing scheme establishment of redundant DHCP, DNS, WINS servers
• Design of desktop support strategy for Win9x, Win2K, WinXP and Macintosh desktops

Confidential

Lead Systems/Network Engineer

• Provided server, network, and desktop support for small to medium businesses.
• System network engineering, design, and troubleshooting
• Cisco router configuration troubleshooting, light firewall/security design using IOS access lists

Confidential

Systems Engineer Network Professional Services

• Provided support for a small NT 4.0 NetWare 4.1 LAN.
• Internet intranet web sites Exchange servers
• Cisco 3Com routers
• a cc:Mail to Exchange Outlook migration
• NT 4.0 Domains BDCs
• TCP/IP, DHCP, WINS, DNS
• IIS for FTP HTTP sites
• UNIX
• Author of several business proposals

Confidential

Systems Engineer

• Provided complete desktop support of WFW, 95, and NT clients.
• TCP/IP troubleshooting and 3270 connectivity
• Microsoft IIS
• NetWare 3.x and 4.x user management and login script modification
• NetWare to NT migrations
• NT PDCs Configuring user accounts, access rights, and shared directories

Confidential

Corporate Network Support Engineer

• Provided corporate network support for Microsoft Windows NT Server NT 3.5.
• Received TCP/IP and Windows NT support training.
• Provided technical support for other engineers.

Confidential

• Macintosh Support Coordinator
• Field Maintenance Technician

Technician

• Directed Macintosh support services for our branches in 53 countries.
• Support and troubleshooting in an IBM/Macintosh environment
• Several major documentation assignments as a technical writer
• Two small software development projects that involved user testing IU design
• Advanced classroom training for DOS, Macintosh, Windows users
• An AppleTalk LAN that coexisted with a NetWare 3.12 LAN

TECHNICAL SKILLS

• Network Operating Systems 16 yrs :
• Windows Server 2012/2008/2003/2000/NT, Novell Netware 3/4/5
• Desktop Operating Systems 27 yrs :
• Windows 8, Windows 7, Vista, XP, 2000, NT4, NT3, ME, 9x, 3x, 1.0, DOS 1.0-6.22,
• Mac OS 1.0-10.0, UNIX/Linux
• Networking 16 yrs :
• Layer2: Ethernet 802.2, 802.3 , Token Ring 802.5 , Wireless 802.11
• Layer3/4: IPv4, IPv6 light exposure , TCP, UDP, ICMP
• Application: DNS, WINS, DHCP, HTTP, POP3, SMTP, RPC, SMB/CIFS, Kerberos, SIP
• Hardware 11 yrs :
• Servers: Compaq, Dell, HP, IBM
• Networking: Cisco routers, Catalyst switches, SonicWALL, and PIX firewalls
• Other 11 years :
• Exchange 2010, 2007, 2003, 2000, 5.5
• SQL 2008, 2005, 2000, 7.0, 6.5
• IIS 7.5, 7.0, 6.0, 5.0, 4.0, 3.0, 2.0