Applications Manager Resume Profile Middletown, PA - Hire IT People

PROFESSIONAL SUMMARY

Enthusiastic, result driven Sales and IT Professional, offering 10 years of B2B Sales and Account Management experience.
5 years Salesforce.com Admin experience.
Expertise in communication, business-to-business account development and management.
Certified Salesforce.com Administrator and Service Cloud Consultant.
Strong background and experience with business analytics, business development and working across company departments.
Strong skills in public speaking, training, and negotiations.

PROFESSIONAL EXPERIENCE

Confidential

Applications Manager

Certified Salesforce.com Administrator Certified Service Cloud Consultant.
Regularly collaborates with Sales, Marketing, Service, Finance and Support teams and leadership to develop support requirements for current use, future planning and additional application expansion.
Responsible for coordination of CRM Support Team in the ongoing management and maintenance of SFDC.
Work with executives across all departments and business units for campaign development and execution, defining and designing business analytics, improving workflow and process management
Project Manager for CRM Projects.
Application Manager for SFDC related applications
Salesforce for Outlook
Marketo
Adobe EchoSign
Conduct individual and group training and sessions.

Confidential

Inside Facility Solutions Specialist

Responsible for approximately 24 million in annual revenue grew territory from 6 million to 24 million in three years.
Responsible for developing relationships and penetrating Facility Supplies sales primarily in existing Mid-Market accounts.
Serve as the subject matter expert for a team of approximately 30 account managers to penetrate accounts for larger opportunities.
Conduct individual and group training and mentoring sessions.
Confidential Inside Sales Representative Saleforce.com Admin
Generated revenue both directly and indirectly by developing qualified sales opportunities from lead generation activities and running phone/email campaigns.
Supported incoming product related calls from homeowners and dealers, creating system solutions and BOM.
Served as an administrator for Salesforce.com CRM, performing basic tasks such as user management, data management, campaign management, profile management, page layouts, etc.

Confidential

General Music Teacher

Pre-K through 6th grade

Taught general music to public school children from Pre-K to 6th grade while working as a team with other teachers to accomplish the objectives of the school within the specified curriculum.

Confidential

Large distributor of computer products and home and consumer electronics. Regional Sales Representative

Business to business inside sales representative serving the entire New York metropolitan area for D H, managing 1600 accounts.
Maintained and built business relationships with resellers in assigned territory.
Fulfilled bids and purchase orders as well as regular phone sales and web sales fulfillment.
Worked with manufacturers and buyers on special pricing for volume deals.
Followed up with leads and prospects to grow business.

Confidential

Automotive Sales Rep/Internet Sales Manager

Served as Auto Sales Rep, selling both new Ford and Kia vehicles and pre-owned inventory.
Worked as Internet Sales Manager, handling all clients inquiring about vehicles from the dealership site, Ford and Kia's site, Cars.com, eBay, and AutoTrader.com.

Confidential

Web Hosting Technical Support Representative

Served as Web Hosting Technical Support and Customer Service representative.
Responsible for assisting commercial web hosting customers with their web sites and web hosting services as well as e-commerce solutions.